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Business Profile

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Carroll Fuel

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:02/08/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In March 2022 Carroll Fuel alleged that they delivered over 200 gallons of oil which I disputed. The service manager came to my home, measured my tank and also concluded that the alleged amount delivered did not match what was shown. He adjusted my bill and noted on my account that I was not to exceed any delivery over 150 galloons of oil.

    Today on February 8, 2023, I received a delivery of 233 gallons of oil at a price of $1228.32. I contacted the company immediately citing that they did not honor the agreement and delivered over the 150 cap that I agreed upon. I told them to come to collect the excess oil and correct my bill to only 150 gallons as ageeed to. They told me that they would not come to collect the access oil and that I would be financially responsible for the full delivery although my account explicitly states to not exceed a 150 delivery. I feel that this is price gouging and unfair business practice that will result in extreme financial hardship on me. This was their error and they will not correct it.

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