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Business Profile

Online Retailer

DGD Home Catalog or Gore Dean Forge

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/21/2023

    Type:Product Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have filed a previous complaint, but don't remember the case number. I purchased a silver bar cart from DGD home catalog for $550 in October 2022. After a couple of weeks, I cancelled my order and was told by the "owner" that as soon as they delivered the cart back to the manufacturer, I would receive a full refund to the credit card I used for the original purchase. I have probably sent them 7-8 emails bi-weekly beginning around Thanksgiving last year. I've received a handful of responses of "yes we will refund your purchase" (the last around January 2nd, and, of course, have not heard back from DGD nor have I received a refund. I feel like this company is a total scam, I read a review from another customer that had the same issue as me. I just want my money back as promised and don't believe this will ever happen. Can you please look into this again and respond to my email address *********************. I try to access the website, but, it appears they have conveniently taken it down. Thank you for your assistance.

DGD Home Catalog or Gore Dean Forge is NOT a BBB Accredited Business.

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