Complaints

This profile includes complaints for Standard Energy Solutions LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Standard Energy Solutions LLC

  9520 Gerwig Ln Ste Q-T Columbia, MD 21046-1507

  
• 

  Standard Energy Solutions LLC

  2810 East Parham Rd Henrico, VA 23228

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/10/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Panels have not been producing or reporting since 14 March; it's now 10 Apr. Rep is unresponsive! I've been asked 10+x IF I changed my wifi at home - which is no. I'm told there's an issue with the connection/connected devices and a 'zigbee' will need to be installed. In the meantime, no one can show or tell me if my panels are producing. I've since stopped payment to ******** and now they are coming after me and says, "my case has been escalated." I've been told the same thing by the seller, ****, the installer, ******** ******, and now ********. Not sure what to do. ******** ****** customer service can't help by answering simple questions because they are inadequate, unprofessional, unintelligent, and just don't care enough. I want to warn consumers of this nightmare I'm going through and what could potentially happen with solar. The business infrastructure HAS NOT caught up with solar. There are ZERO SEC internal controls when/if the solar panels stop working. I am my own internal control so monitor, monitor, monitor. This is the second time this has happened and when you call customer service, the response is, what did you do to it? Why isn't it working? Totally unsat on many levels.

  Business Response

  Date: 04/15/2025

  A member of our executive leadership team spoke with the customer on April 14th, 2025, and we believe we have agreed to a satisfactory resolution. We will be performing a service visit this Thursday, April 17th to correct a communication issue with the customers solar system. 

  Since the initial contact regarding this issue on March 28th, we have communicated with the customer and completed a service appointment on April 3rd to address the customers concerns. During this appointment, we confirmed that the system was operational (producing electricity) but determined there was an issue with the systems internet connection.

  Our regional office manager notified the customer on April 4th of the results of our service appointment, and he explained that we would need to order a part prior to returning to fully resolve the issue. We are in possession of the required part and will be returning to fully resolve this matter on April 17th as stated above.

  While we regret that the customer was unhappy with aspects of our service, we look forward to fully resolving this matter this week.
  

  
  

  Customer Answer

  Date: 04/15/2025

  Desired end state still not achieved.  Panels are not producing and/or reporting with the tools I've been provided.  I'll have more to report this Thursday, 17 April 3 full weeks since my initial report.  The first intelligible update I've been provided was yesterday with ******** ****** leadership - which i appreciate.  All could've been avoided if this had been the case early on.  I still maintain ******** ****** has zero sense of urgency when it comes to customer support and rectifying customer issues with the discipline and care they deserve.  The concern is the business side of solar energy is absent from the process of selling, installing, and maintaining solar panels. It's apparent the maintence and customer service processes and procedures are still developing.  I'm confident he workmanship is there, but even when resolved there is nothing that will indicate what the panels produced while not reporting, if anything.  

• Initial Complaint

  Date:11/24/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  `We were billed for service and paid SES and then SES billed the same service to Enphase because it was under warranty of which Enphase paid $225.00. The solar company also spoke with them and *** stated they had not received payment from us but to send them documentation of our payment and we have sent to them but have not received a refund.

  Business Response

  Date: 12/03/2024

  We acknowledge receipt of this complaint and are reviewing the details. I will follow up soonest.  

• Initial Complaint

  Date:02/23/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received an email for **** stating that because Standard Energy didn't notify them of ou solar panel expansion installation back in April, that we will NOT be receiving the credit for the energy generated from our solar panels for April - September which is utterly disappointing. To rectify this issue, it would be great if Standard Energy Solutions could cut us a check for the **** credit trade price that we would've received had the company actually submitted the paperwork that I submitted on time (about $53 per 1k kWh generated). This is 6 months of peak Spring and Summer credits that we would've received credit for had the company submitted the info I provided in April instead of October.

  Business Response

  Date: 03/13/2024

  The *** team called SRECTrade this morning, and he confirmed with me that we have done absolutely everything correctly on our end, submitted for her expansion and the expansion is accepted. The issue is with the **** teams reporting department, the issue is the original system is a different auto reporter than the new one which is causing issues in reporting for her credits. ***** team has been reaching out to ****** to assist in resolving this issue. The person I spoke to let me know it's a unique issue and they have a team actively working on it, but there is nothing on ***'s end that needs to be addressed. we have asked ********* to email us these details in writing. This is the most up to date status regarding her complaint. 

  Customer Answer

  Date: 03/14/2024

   
  Complaint: 21334363
  
  I am rejecting this response because: per SREC, they were notified and given all the paperwork for my expansion in October and therefore, I am not receiving any credit generated from April - Sept for my expansion installed by Standard Energy. I have received credits for my original system and haven't had any issues with that. Due to Standard Energy submitting for the expansion 6 months later, I am missing out on 6 months of credits that are rightfully mine. 
  
  Sincerely,
  
  ****** *******

  Business Response

  Date: 04/04/2024

  Please see email communication below between SRECTrade and SES. ********* has requested a true-up for this customer. 

   SRECTrade Reporting Renewables <***********************************************> wrote:

  
  Hi Ameera,
  
  This is ****, the manager of the reporting team at *********. I am assisting ****** in researching this case. It is unusual because the site was on estimates when the expansion application was submitted. Estimated generation load on the first of the month. In previous conversations with the **** registry, they would not credit production to windows that were covered by estimates. Your case is a bit different. We will send the case to the state and ask that they true-up the generation, per the normal rules, that you outlined in your email. It may take a few weeks to hear back. We will reach out as soon as we do.
  
  Let me know if you have additional questions.
  
  Kind Regards,
  ****
  
  --
  **** T
  Manager, Reporting and Operations
  SRECTrade, Inc.
  Phone: **************
  ***********************************************
  *****************
  
  CONFIDENTIALITY NOTICE: This e-mail and any files transmitted with it are intended solely for the use of the individual or entity to whom they are addressed and may contain confidential and privileged information protected by law. If you received this e-mail in error, any review, use, dissemination, distribution, or copying of the e-mail is strictly prohibited. Please notify the sender immediately by returning the e-mail and deleting all copies from your system. Thank you.
  
  
  --------------- Original Message ---------------
  From: ****** ****** [**********************************************************************]
  Sent: 3/12/2024 4:09 PM
  To: ***********************************************
  Cc: **********************************************************************; ****************************************************************************
  Subject: Re: ****** ******* Case Information
  
  
  CAUTION: This email originated from outside of the organization. Do not click links or open attachments unless you recognize the sender and know the content is safe. 
  
  Ok, so we are a little unclear, we have always been instructed by SRECTrade that the system gets back dated to the date of PTO of the calendar year. Meaning if PTO is received on 5/1/23 but the system is registered with SRECTrade 7/1/23 the ***** will still backdate to 5/1 since it was applied within the calendar year. Is this not correct? And if it is correct in ******** case wouldn't her credits back date to the expansion PTO date because we applied within the calendar year? We urgently need to know if this is incorrect information.
  
  Ameera

  Business Response

  Date: 04/04/2024

  Please see email communication below between SRECTrade and SES. ********* has requested a true-up for this customer. 

   SRECTrade Reporting Renewables <***********************************************> wrote:

  
  Hi ******,
  
  This is ****, the manager of the reporting team at *********. I am assisting ****** in researching this case. It is unusual because the site was on estimates when the expansion application was submitted. Estimated generation load on the first of the month. In previous conversations with the **** registry, they would not credit production to windows that were covered by estimates. Your case is a bit different. We will send the case to the state and ask that they true-up the generation, per the normal rules, that you outlined in your email. It may take a few weeks to hear back. We will reach out as soon as we do.
  
  Let me know if you have additional questions.
  
  Kind Regards,
  ****
  
  --
  **** T
  Manager, Reporting and Operations
  SRECTrade, Inc.
  Phone: **************
  ***********************************************
  *****************
  
  CONFIDENTIALITY NOTICE: This e-mail and any files transmitted with it are intended solely for the use of the individual or entity to whom they are addressed and may contain confidential and privileged information protected by law. If you received this e-mail in error, any review, use, dissemination, distribution, or copying of the e-mail is strictly prohibited. Please notify the sender immediately by returning the e-mail and deleting all copies from your system. Thank you.
  
  
  --------------- Original Message ---------------
  From: ****** ****** [**********************************************************************]
  Sent: 3/12/2024 4:09 PM
  To: ***********************************************
  Cc: **********************************************************************; ****************************************************************************
  Subject: Re: ****** ******* Case Information
  
  
  CAUTION: This email originated from outside of the organization. Do not click links or open attachments unless you recognize the sender and know the content is safe. 
  
  Ok, so we are a little unclear, we have always been instructed by SRECTrade that the system gets back dated to the date of PTO of the calendar year. Meaning if PTO is received on 5/1/23 but the system is registered with SRECTrade 7/1/23 the ***** will still backdate to 5/1 since it was applied within the calendar year. Is this not correct? And if it is correct in ******** case wouldn't her credits back date to the expansion PTO date because we applied within the calendar year? We urgently need to know if this is incorrect information.
  
  Ameera

  Customer Answer

  Date: 04/04/2024

   
  Complaint: 21334363
  
  I am rejecting this response because:
  

  I spoke to ******** at SRECTrade at 3:47pm today and he told me that the state rejected backdating my system for Apr 23 - Sept 23 because SRECTrade wasn't notified by Standard Energy Solutions of the expansion until Oct 23. Thus my previous upload of the email chain still stands. They are unable to reimburse funds rightfully owed due to Standard Energy Solution's administrative neglect. What are the next steps that needs to be taken to be reimbursed at the monetary value of the credits that we were entitled to? 

  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:10/03/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Did not provide the Maryland Solar energy New 30% Federal Tax Credit, and has not retunred my calls.

  Business Response

  Date: 10/06/2023

  We have reached out to the customer to assist with his concerns. 

  The Maryland Tax Credit is issued by the Maryland Energy administration and the application was processed in May. see below

  Thank You
  Your rebate application has successfully been submitted to the Maryland Energy Administration. You will receive a confirmation email
  from [email protected]. Please read the email carefully and follow the given directions to complete the application process.
  If you have any questions regarding your application, please contact the MEA at:
  Phone: ###-###-#### (Toll-free: *************)
  Email: Residential Clean Energy Rebate.
  When contacting the MEA, use reference number PM********** to identify your application.

  The 30% Federal Tax Credit needs to be processed when filing the 2023 Federal Tax Return. The customer will need to work through this with their CPA.

  Customer Answer

  Date: 10/10/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******* **********

• Initial Complaint

  Date:09/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I need a new roof. I have a leak in my bathroom directly under the installation of the solar panels. I had three roofing companies come out and all agreed that the
  panels should have never been installed before getting a new roof. I
  called Standard energy to request they remove the panels so I could
  get a new roof and then reinstall and they sent me an invoice for
  $6750! I called my salesperson and told her this was not right. She
  contacted her managers and they sent out an inspector who also
  adamantly agreed that I should not have had panels until I got a new
  roof. He also informed me that this happens all the time. They
  outsource the work and there is no foreman assigned to the job prior
  to ensuring the roof's condition. "They only want to make the money
  and the finance company doesn't require any due diligence: photos and
  a signed affidavit that the job is ready to be done". He told me it
  is not right and he spends a lot of his time making things right. He
  said if he had to he would come back and remove them and put them back
  on a 1/2 day work for both reached out this past Monday stating they
  were working on it to figure out what to do-What is there to do but
  make this right? I have not heard from her again and I have called
  and sent emails to follow up. This is an urgent matter. I have three
  leaks in my home-one in the bathroom where the installation of the
  panels begins. I stress out at the very drop of rain!!

  Business Response

  Date: 10/10/2023

  We have been informed by the Customer that she is satisfied with the resolution and closed the case. Please confirm.

  Customer Answer

  Date: 10/16/2023

  My roof has been replaced and I am satisfied. However, they have not returned to replace a partial part of the ceiling in my bathroom.  I am waiting for them to get back with me. It is going on three weeks!

• Initial Complaint

  Date:08/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Solar panels were installed around 3/20/2020. On May 27th 2023, 10 out of 21 panels stopped functioning. I identified the problem and contacted SES by email on Jul 3rd to which I never received a response. I called on July 13th and had to leave a message. I received an email on July 13th from an employee. I worked through the simple troubleshooting steps without success and returned a response on July 13th. Followed up on July 17th. Received a response on July 19th stating that a service visit would be required and cost 299. (I thought this would be covered under warranty and not require a technician cost). The earliest appointment available would be on 8/16. I had also contacted Enphase directly for any troubleshooting steps and on July 20th, Enphase responded that it was an AC wiring issue. I was concerned about a wiring fault and the duration that it had been occurring so I requested a different company to inspect the system for any issues on 7/25. The other company inspected the system on 8/1. Upon inspection they identified that a Polaris terminal had failed and severe corrosion was present. Given that it was a live line it was recommended to fix it as it was unsafe and presented a fire risk. They replaced the failed terminal and the system returned to full functionality. I notified SES of the issue and provided pictures of the failed terminal and requested they come and inspect the system for any other issues and identify the source of the corrosion. I was informed that since a 3rd party operated on the system the warranty was void. The only reason the previous party was permitted to make modifications to the system (in this case replaced a failed connector) was to rectify a safety issue).

  Business Response

  Date: 08/15/2023

  We will review the warranty policy and respond directly to the customer. 

  Customer Answer

  Date: 08/16/2023

  Good evening,

   

  I received the message from the business that they will review the terms and reach out to me but I have not been contacted. How long should I allow for before I reject the resolution from the business? I do not want the resolution to be auto accepted if they have not contacted me given the difficulty I have had in getting responses from them in the first place.

   

  Additionally I have provided the terms of the warranty contract that I was provided in the attached PDF but I have copied them below:

  A. Solar System Workmanship Warranty. Contractor warrants the installation of the Solar System against defects in workmanship for a period of
  ten (10) years following the date of completion of Phase 3 Onsite Installation (the "Workmanship Warranty"). The items covered by the
  Workmanship Warranty include workmanship on assembly of racking, electrical wiring, conduit, flashing and roof sealants. The Workmanship
  Warranty does not cover power outages, force majeure, building or other code violations existing as of the Effective Date, non-solar work being
  performed, damage normally covered by homeowners insurance (such as damage caused by falling trees or limbs), settlement of ground surface
  to below grade following trenching, or wear and tear of the roof, substructure, siding or electrical system. The Workmanship Warranty also does
  not cover damages or performance degradation caused by animals, by improper maintenance of the Solar System or any structure on which it is
  located, or by any action or inaction of any party other than the Contractor. In the event that Owner discovers a defect in the Solar System within
  the Workmanship Warranty period, Owner shall promptly notify Contractor in writing and provide a complete description of the nature of the defect.
  Contractor will correct any defect covered by the Workmanship Warranty and repair the Solar System at no additional cost to Owner. Contractor
  shall not be responsible for consequential damages and/or liquidated damages. The Workmanship warranty does not cover any labor or travel
  costs associated with the replacement of components under the manufacturer warranties, these costs are the responsibility of the Owner unless
  covered by the manufacturer. Contractor will not reimburse third party repairs, unless agreed to in writing prior to the repairs being completed.
  Unauthorized work on the system shall void all warranties.

   

  Thanks,

  ***** ********
  

  Customer Answer

  Date: 08/17/2023

   
  Complaint: 20412318
  
  I am rejecting this response because: 

  I received the message from the business that they will review the terms and reach out to me but I have not been contacted. How long should I allow for before I reject the resolution from the business? I do not want the resolution to be auto accepted if they have not contacted me given the difficulty I have had in getting responses from them in the first place.

   

  Additionally I have provided the terms of the warranty contract that I was provided in the attached PDF but I have copied them below:

  A. Solar System Workmanship Warranty. Contractor warrants the installation of the Solar System against defects in workmanship for a period of
  ten (10) years following the date of completion of Phase 3 Onsite Installation (the "Workmanship Warranty"). The items covered by the
  Workmanship Warranty include workmanship on assembly of racking, electrical wiring, conduit, flashing and roof sealants. The Workmanship
  Warranty does not cover power outages, force majeure, building or other code violations existing as of the Effective Date, non-solar work being
  performed, damage normally covered by homeowners insurance (such as damage caused by falling trees or limbs), settlement of ground surface
  to below grade following trenching, or wear and tear of the roof, substructure, siding or electrical system. The Workmanship Warranty also does
  not cover damages or performance degradation caused by animals, by improper maintenance of the Solar System or any structure on which it is
  located, or by any action or inaction of any party other than the Contractor. In the event that Owner discovers a defect in the Solar System within
  the Workmanship Warranty period, Owner shall promptly notify Contractor in writing and provide a complete description of the nature of the defect.
  Contractor will correct any defect covered by the Workmanship Warranty and repair the Solar System at no additional cost to Owner. Contractor
  shall not be responsible for consequential damages and/or liquidated damages. The Workmanship warranty does not cover any labor or travel
  costs associated with the replacement of components under the manufacturer warranties, these costs are the responsibility of the Owner unless
  covered by the manufacturer. Contractor will not reimburse third party repairs, unless agreed to in writing prior to the repairs being completed.
  Unauthorized work on the system shall void all warranties.

   

  Thanks,

  ***** ********

  
  
  

  Customer Answer

  Date: 04/26/2024

   
  Complaint: 20412318
  
  I am rejecting this response because: I was informed that the warranty is being reinstated however I still have not received the letter that I was told I would receive. 
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:06/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been dealing with Standard Energy since 09/16/2022 to deal with a solar panel that is under performing. on May 23, 2023 they installed a new microinvertor & the panel is still under performing. on May 25 i called Enphase, the company I bought the solar panels from. Standard energy installed the system. Enphase created a case # ******** & advised me that Standard energy would have to call & install a new solar panel, under warranty. i have called standard energy on 5/2523, 5/30/23 & 06/01 and left a message with their answering service. I have not received a call back from any of those calls. I sent emails on 5/25, 5/30 & 6/2 and have not received a reply to those either. I just want them to acknowledge the issue and perform the warranty repair they should have done long before this

  Business Response

  Date: 06/29/2023

  Customer experienced an issue with one solar module not performing on a system that had been purchased directly from the manufacturer and for which Standard Energy Solutions was contracted to install. The issue was originally believed to be due to a faulty inverter from Enphase Energy. Several field visits were conducted and the inverter was replaced. The issue was not corrected, so Enphase determined that the solar module was defective. The Standard Energy Solutions team is working to determine the correct process for processing a module warranty claim with manufacturer, *******. We have notified the customer of the warranty claim and current status. Since Standard Energy Solutions to did not supply the Solaria Module, we are not certain that we will be able to process the warranty claim.

  Customer Answer

  Date: 07/09/2023

   
  Complaint: 20162196
  
  I am rejecting this response because:

  who is responsible for the warranty replacement? This has been going on since August 2022. If standard energy was not responsible for the warranty I should have been notified than

  
  Sincerely,
  
  ***** *********

  Business Response

  Date: 07/11/2023

  A workmanship warranty issue would be the responsibility of Standard Energy Solutions. The manufacturer is responsible for any product warranty and the cutomoer should have been notified by the manufacturer when the customer purchased the product from them. ********************** was contracted as an installation only subcontractor and was not involved in the product purchase by the customer.

  Customer Answer

  Date: 07/12/2023

   
  Complaint: 20162196
  
  I am rejecting this response because:

  again standard energy came out & replaced the inverter on the defective panel. This implies that they are responsible for the warranty work as they have already performed warranty work.

  please advise who else would be responsible for the replacement of the defective panel?
  
  Sincerely,
  
  ***** *********

  Customer Answer

  Date: 07/16/2023

  [A default letter is provided here which indicates your acceptance of Mediation. If you wish, you may update it before sending it.]

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID .********, , and find that Mediation is necessary.

  will this get my solar panel replaced & installed? Thats all I am looking for at thus time

  Regards,

  ***** *********

  Business Response

  Date: 07/17/2023

  Better Business Bureau:

  I would like to reject the offer of Mediation for complaint ID ********. The consumer purchased the product in question directly from the manufacturer. The consumer needs to contact the manufacturer regarding the product in question. If the consumer would like for Standard Energy Solutions to act in their behalf and pursue the warranty replacement, it will be on a billable time and material basis.

  Thank you.

  Customer Answer

  Date: 08/03/2023

  I have reached out to the manufacturer & they have not responded. I have forwarded the manufacturer information to both standard energy & they have not responded either.

  it has been going on for over a year now. I see it as a simple replacement. I dont understand why they dont respond

  Here is my last email
  ?Good afternoon ********,
  
  
  Do you have any update on the status of the solar panel warranty replacement?
  
  Sent from my iPhone
  
  On Jul 17, 2023, at 3:09 PM, ***** BIRKMAIER 

   

  here Is the manufacturer information

  Regarding Module replacements and warranty information please contact: 
  
  Hanwha Q CELLS America Inc. 
  *************************
  Suite 1400
  ******, ** 92618 
  Phone **************
  Email: ******************************** 
  **************
  
  
  Regards,
  
  ****** **********

• Initial Complaint

  Date:02/01/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 10, 2022 my vehicle was hit in the rear end from a driver from this company. Since then I have been trying to communicate with them hoping to talk with them on the phone. Their customer Service Representative always send me to a Voicemail without any name and refuse to help me communicate with anyone responsible for the Accident. I did contacted their insurer **** ******** that have same terrible service / I can not call it Customer Service/ and the agent assigned to my claim ****** is stating that he is not able to communicate with Standard Energy Solutions / but in the other hand I am sure they do receive their insurance payments so he has a job/.
  After 3 months the claim is Not Resolved- my vehicle is still DAMAGED. This terrible company refused to communicate with me to solve the issue. Horrible Company, Do not deserve anyone's money! Disrespectful and Dishonest. Running from responsibility. HIT AND RUN DRIVERS

  Business Response

  Date: 02/09/2023

  There was a minor vehicle incident that occurred in November 2022. The Standard Energy Solutions employee exchanged insurance information with the other driver as is company policy. The incident is in the hands of **** ******** ********* *******, as mentioned in the complaint above. The commentary regarding Hit and Run drivers is clearly inaccurate, or the involved party would not have **** ******** ********* ******* contact information. 

• Initial Complaint

  Date:12/09/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had contacted Standard Energy Solutions about inoperable solar panels. They had scheduled an appointment to troubleshoot the issue. They were unable to arrive on the scheduled time and the panels remained inoperable. In my communication with Standard Energy Solutions, they agreed to reimburse us $16.34 for the duration of the panels (10% of the array) inoperability on September 20,2022. I have contacted Standard Energy Solutions and was told a check would be delivered to our residence. I am requesting your assistance in closing this matter and finally receiving the check. Thank you
  

  Business Response

  Date: 12/26/2022

  Business Response /* (1000, 5, 2022/12/12) */
  Mr. Meers,
  
  Our apologies for the slow response. We have had some personnel changes and your check request got dropped. We mailed a check for $16.34 this morning. Please confirm receipt to the email in your complaint.
  
  Regards,
  
  Bobby *****
  *******
  
  
  Consumer Response /* (2000, 7, 2022/12/13) */
  (The consumer indicated he/she ACCEPTED the response from the business.)