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Business Profile

Christmas Lights

Everstar Merchandise

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Christmas Lights.

Complaints

Customer Complaints Summary

  • 33 total complaints in the last 3 years.
  • 10 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/14/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered the snowflake pathway led lights 5 count. I opened package excited to put up the decorations onky to find I’m missing one of the black stake ends to put last one in the ground!

  • Initial Complaint

    Date:12/08/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I first reached out to the business on November 10th. I was advised of the process to get replacement Christmas lights. I was told that I had to cut the plug with 2 lights attached on each of my strands of lights that needed replaced and send them in. I was also told that the items would be replaced anf shipped out the same day that they were delivered. I completed this and the items were delivered to the company on November 15th. I called and confirmed that they received my items and asked when they would be mailed out. I was told possibly that week, that they have to send it back to the warehouse for them to pull the items. I waited until the 20th and asked again. She said that she wasn't sure when they would ship. I called back in the 27th and asked if they had been shipped. They stated that they had been on the 26th but they couldn't provide the tracking information because they had put in my email incorrectly. To give it some time. I waited another week and called back Tuesday of this week to be told at first that they didn't even see where I had requested replacements and that they would have to start the process over again. Then a manager , Bella, stated that they did see the information in the system and she would personally go out and package the items herself. I still have seen no movement on my lights. This is now week 4 of dealing with the misinformation and the rudeness of the employees, other than Bella, when I have called. I called and asked for Bella today and was told that they could leave a message and when I stated that I would prefer to hold, she told me that they could not place me on hold, yet another lie. I want my lights that I paid my hard earned money on. I have done everything that I was asked to do. I wanted the lights overnighter to me so I can enjoy our home with Christmas lights.

  • Initial Complaint

    Date:12/05/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We purchased 3 sets of 400 count white Commercial Grade Lights

    Every single box only partially lights and even when we put up a string with a partial section out then other sections go out.

  • Initial Complaint

    Date:12/01/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased on: 11/25/23
    Purchased at: **** ***** in Short Pump Va.
    The set of 101 was $24.99.
    The set of 100 was $39.99.

    I just bought a set of Martha Stewart 101 shatterproof ornaments and a lot of them were broken or didn’t come with the cap so I could hang them. I also bought a set of 100 shatterproof ornaments and the same problem occurred when I went to decorate my tree. Very disappointed, I feel like I have wasted a lot of my money!

  • Initial Complaint

    Date:11/30/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a set of 3 deer with LED lights from Costco on 10-31-2023. The purchase price was $199.99. We put them together a few days ago and everything is fine except for the buck's head and antlers, which don't light up. I have called the number listed in the instruction manual several times and only get a recorded message that says not to leave a message. I have emailed several times as well with no response.

    Business Response

    Date: 12/23/2023

    Hello sorry for the delayed response, due to the holidays it has been very busy. Unfortunately we no longer have any bucks available. I can give the customer a call on Monday morning to give them the option of emailing us a copy of their receipt so we can issue a refund or the customer can take it back to the store they purchased it from.  

    Customer Answer

    Date: 01/03/2024

    I would be fine if they would like to issue a refund but am concerned that they will not contact me as stated.  Can we keep this open until the issue is completely resolved?

    Business Response

    Date: 01/16/2024

    Please call me at ###-###-#### so we can process your refund.  I need your complete address for the check to go out.

     

    Thanks

    Ed

    Business Response

    Date: 01/17/2024

    Thankyou for the address. we will be sending teh refund check out to **** *****, ***** *** ******* ***** ********* ** ***** in the amount of 211.99.  refunds are issue teh end of the month and go in the mail first week of the following month.  She should have the refund by Feb 7th.

     

    Thank you

  • Initial Complaint

    Date:11/30/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I visited the ****** ******* in Flagler Colorado on November 24 around 11 AM to purchase a new Christmas tree that was on Black Friday deals. We had recently moved and lost our previous Christmas tree to water damage. So I decided to buy the 6 foot unlit Christmas tree by EverStar. Upon getting it home and opening the box I found the stand that holds the tree up was broken. I attempted to glue it with no success. Within the packaging, there was a do not return this product to ****** ******* message, and a number to call if I was missing any parts. I proceeded to call that number and nobody answered with the voicemail telling me not to leave a message but to reach out via email at ***************************** I have not received any follow up from them about this issue and I am hoping the Better Business Bureau can help me get a replacement part. I currently have my tree set up in my living room leaned up against the wall, but it makes me wary as I have a two year-old at home, and I do not want to fall on him.

  • Initial Complaint

    Date:11/30/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello,

    I purchased a 6ft Artificial White Christmas Tree and opened the box to see all four stand legs were not included. I found a note asking the customer to call a number (which asked customers to email the company directly) and not to return the item to DG.

    I emailed on November 25 and called five times today (November 28), but I have not received an answer. Please help. My daughter was looking forward to having this tree in her room before Christmas.

  • Initial Complaint

    Date:11/29/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased the 2-foot lighted musical rotating tree an it does not rotate the mu music and lights work sometimes and sometimes they don't it's like there's a short in it somewhere or something's loose I would just like a replacement

  • Initial Complaint

    Date:03/08/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contacted Everstar Merchandise on 12/28/22 regarding a Joy Sign I had purchased via ***** **** which was purchased and shipped out to me on 11/16/22 the sign worked for about 3 weeks and quit working. I emailed the receipt after speaking to a representative at Everstar and was advise they did not have the parts but I could either return the sign to ***** **** for a refund or I could email the receipt and I would be refunded by Everstar directly. I emailed the receipt and received an email from a Melisa * indicating the refund would be issued on the 25th of the following month. The check was received in the begining of Feburary and I deposited the payment on 3/3/23 the check has been returned by Everstar Bank on 3/7/23 when I reached back out to Melissa to determine how we can correct the issue and try to obtain my refund to include the fees associated with the return deposit her response via email was the following:

    Customer Service
    11:50?AM (37 minutes ago)
    to me

    Hi ****,

    Not sure what your banking issues have to do with Everstar.

    We issue refunds by check through the mail, what you do with that check is completely on the customers end.

    Best Regards,
    Melisa *.
    Everstar Merchandise

    **** **** **** ****** **** * Elkridge MD 21075
    Tel: ###-###-####
    Fax: ###-###-####

    I don't believe this is the correct manner to to rectify the situation. Everstar needs to take on financial responsibility to ensure all checks they are the funding to be covered and they should be covering all fees to any customer associated for returned checks. All supporting documentation is attached below.

    Business Response

    Date: 03/08/2023

    Hi ****,

    As per our emails: Please send over all banking documents showing check was returned. The companies account does not show a returned check.

    We will gladly refund you for your purchase and cover all fees associated with the return, we just need documentation for the bank and refund department.

    Best regards,

    Melisa *.

     

  • Initial Complaint

    Date:03/03/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 12/27/22 I contacted Everstar concerning a reindeer family Christmas display I purchased that was no longer working. I was told to email my receipt along with my contact information and that a refund would be mailed to me. I send an email on 12/27/22 with the requested information. I called on January 20, 23 to follow up and check the status of the refund and was told that the refunds are processed near the end of the month and mailed the beginning of the next month. I called again on 2/9/23; 2/16/23; 2/21/23 & 2/28/23 each time I was told the same thing" they have not received my emails" even though my email shows the emails being sent each time. This company continues to give me the run around. I'm fed-up and tired of the excuses and the run around. I want my refund.

    Business Response

    Date: 03/03/2023

    Sorry this has happened.

    Unfortunately i am not showing an email with a your information.

    If you could please send a copy of your receipt along with your contact information to ***************************, we can gpo ahead and process your refund by check.

    I apologies  for the inconvenience, 

    Melisa *.

    Business Response

    Date: 03/22/2023

    With the attachments provided we will be able to begin to process your refund.

    Sorry for the inconvenience not sure why the emails were not coming through.

     

    Customer Answer

    Date: 03/22/2023



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that after I receive my refund,  this resolution will be satisfactory to me. 



    ****** ******

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