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Business Profile

Christmas Lights

Everstar Merchandise

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Christmas Lights.

Complaints

Customer Complaints Summary

  • 33 total complaints in the last 3 years.
  • 10 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/13/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We brought 6 sets of the 500 multicolor mini led lights for $33.88 plus tax at ******* between 11/12/22 and 12/4/22 and put them on a large **** in early December. Half of the light strands were broken before Christmas. I realize that ********** had some very cold days around Christmas but the lights were labeled as indoor/outdoor and the wires just snapped. We removed the lights and tried to return them at ******* on December 30 only to be told they were seasonal items and needed to be returned before Christmas. I would like to receive a refund for these defective lights. I have receipts for the items and am able to provide copies of them.

    Business Response

    Date: 01/23/2023

    please provide a copy of your receipt along with your contact information and mailing address for full refund.

    ******************************************

  • Initial Complaint

    Date:01/04/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On November 18, 2022, I purchased a 7.5' White Flocked Christmas Tree from the At Home Store for $353.09. On November 25, 2022, I put the Christmas up and immediately noticed a couple strings of lights on the tree towards the top were not lit. I went and bought a light and wire tester at Home Depot that evening and attempted to find the problem with the lights. I did find a broken bulb on one strand and replaced it and that strand of lights lit. I painstakingly worked my way through the remaining strand that was out, taking out every bulb and they were all fine. I called Everstar on November 28, 2022 and was told to send my information via email which I did; never got a response via email or telephone. I called time and time and time again (probably 15 calls in total) and was told they were behind and it would ship; keep checking junk mail for an email. I never got an email or a telephone call. I just called again January 3, 2023 and was told they didn't have the tree and I was submit for a full refund. I have submitted for a full refund but my experience with this company has been ridiculous so I would like the BBB to follow up with them to be sure the FULL refund it made to me. I sent the receipt and mailing information January 3, 2023.

  • Initial Complaint

    Date:12/21/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought a 48" supposedly stainless steel ornament with red, white and green lights and it has been shorting out and losing lights because of this. I have pictures if necessary ? I h c Come across 5-6 spots and I would say it's a fire hazard. Can you send me replacement lights for WHOLE PRODUCT. And maybe the zip ties please?

  • Initial Complaint

    Date:12/20/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello, my name is ***********************. I purchased the LED three deer set at a local ****** on November 13,2022. I called the customer service line to let them know that the antlers to the buck had a cut wire. Needless to say, they did not light. The customer service rep took my name and address and said a set of antlers would be sent to my address. I received a call from your company representative on December 07 letting me know the antlers to the buck are not available and would not be replace and that a refund would be granted if I sent a copy of the receipt and my personal information. I sent that email with a copy of the receipt on 13Dec2022 and have not heard or received the refund.

    Business Response

    Date: 01/09/2023

    ************** will be issued he end of January.

  • Initial Complaint

    Date:12/19/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is in reference to Deer Family Purchased from Costco on 11/17/2022 and delivered 12/23/2022.

    When receiving product, we had an issue with the splitter cable. My first mind was to just go ahead and take it back, but it is a lot to unpack and they have a number to get replacement parts So I decided to go through that number which was called on 11/28/2022. They told me it would take 7-10 business days to ship, remember that because they were quite clear and sticklers to that date. On December 7th I called to see if maybe on day 7 it would have shipped. Their response was nothing ships for 7-10 business days. Fine. If that is there process I can respect that. On day 11 12/13/2022 I still received nothing. I called and they said they were behind. I would have tolerance for this if it wasn't for the fact they were sticklers on the 7-10 days to ship. Yet I was told Friday 12/16/2022. It is now 12/19/2022 and I get every excuse except why my item hasn't shipped. My opinion because they say they are a small shipping organization that if you find an issue with your item, return it immediately and move on. Do not make the mistake I made.

  • Initial Complaint

    Date:12/14/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In mid November 2022, i purchased a box of Snowflake Pathway LED lights (5 in a box) from Sam's club. On 11/30/22 I called the number on the box for replacement parts because a couple of the ground stakes broke and rendered the pathway lights useless. During the call i was asked all my pertinent contact information and was advised give it 5-7 days for the replacements to arrive. As of today 12/14/22 they have not arrived. I tried to contact the replacement part number again only to be told that their hours are Eastern time whereas the box says central time. The automated message directs one to send an email to ****************************. I did send an email as instructed and was truly hoping to just get replacement stakes as I really do love the lights, but i am not even certain if the business is legitimate at this point. Perhaps this may get their attention or at least give me an idea if i should just give up hope or not.

    Business Response

    Date: 12/22/2022

    This complaint has been handled. The item was on back order the customer was informed of this when she originally emailed us.

    Customer Answer

    Date: 01/03/2023

    (The consumer indicated he/she DID NOT accept the response from the business.)

    I was NOT informed of the parts being on backorder until after a SECOND phone call to the company. I ORIGINALLY called on 11/30 and was told 5-7 days to get my replacements. I called a second time on 12/14 to find out what the status was only to be greeted with a message that it was outside of business hours. I ended up sending an email that same day. On 12/15 I called again and the agent I spoke with said she would escalate the matter, and later that day was finally told the parts were on backorder and would be available Monday 12/19. At 9:26pm CT I sent another email follow up because I had not heard anything definitive on parts being shipped. On 12/22 i got a rude reply from Melissa and she advised "all back ordered stakes were shipped out on Wednesday 12/14". Needless to say after a couple of exchanges between myself and the company, with choice words because of their rude service, they finally sent replacement stakes. Here's the kicker...THEY DIDN'T EVEN SEND THE CORRECT REPLACEMENTS! I have since sent another candid email dated 12/31/2022 about the parts being incorrect and this company being a waste of time and effort, not to mention the product now being a complete waste of money and have not heard anything further.

    Business Response

    Date: 01/16/2023

    Please have the member email a copy of their receipt and mailing address to **************************** for a full refund.

    Customer Answer

    Date: 01/19/2023

    (The consumer indicated he/she DID NOT accept the response from the business.)

    How convenient...asking for a receipt from the customer for an item they planned to keep and had no initial issues with until the ground stakes broke. You know better than that and know customers aren't going to hoard their purchase receipts. By the time the stakes broke, that receipt was already somewhere in a local landfill. Now you as the business get off scott-free cause you know that receipt cannot be provided. I am done with this matter. You guys dropped the ball and the various complaints by several people are proof you all neeed to do better. I don't expect nor care about further resolution. Consider this issue dropped.

    Business Response

    Date: 03/03/2023

    If you have your members number Sam's Club can issue you a receipt for any item you purchased using that card.

    If you would like a refund for the Snowflake pathway light please email a copy to ***************************** Checks are issued at the end of each month.

    Best regards,

    Melisa.

  • Initial Complaint

    Date:12/14/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hi,

    Costco gave me your number to contact you because the chain light (not the light but the chain) has broken with the temperature outside. They said they can keep the snowman for credit store, but they don't have any other snowman like this.


    So after I call the number, I don't speak English. I write with fault in English, but very bad to speak. I want a remplacement chain. I write to 3 places, they gave me the email. NOBODY ANSWER TO ME. My kids are very sad and I have 300$ to a snowman and he is broke now....I just want a remplacement lightning chain. You can look the picture

    This is possible?
    Thanks

    Business Response

    Date: 01/18/2023

    Business Response /* (1000, 9, 2022/12/22) */
    Please send customers mailing address or phone number so we may be able to assist.

  • Initial Complaint

    Date:12/12/2022

    Type:Product Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On November 18, 2021, I purchased two sets of Holiday Time Light Sets, 100 Led Lights, Red, for $12.98 +tax/set.
    The lights were put up at my home address from December 15, 2021, to January 15, 2022. Because I'd unplugged them (but not removed them) earlier in January, I did not notice any issue with the lights not working.

    When I went to put them up last week, one set wouldn't light at all and one set would only light about 2/3 of the string. I thought it might be a bulb issue but noticed when trying to establish which bulb it might be, that both sets have one of the three green cords broken at the joint. These sets look brand new and were kept inside all year since removing them in January of this year.

    I have the receipt so thought Walmart - especially due to being a credit card holder with them - would exchange them for new sets given I have the boxes, their condition, and my receipt, but they said I had to take it up with their Distributor's warranty.

    It will cost me close to, if not more, than the amount I paid for the broken lights to mail them back to the company, prepaid, in order to receive replacements for them. If the company promotes 3-year normal wear warranty, and the product doesn't deliver on that promise, it should either direct its customer, Walmart, to replace the product on their behalf or allow their customer to send the particulars via a website form the or email the details in order to get warranty coverage. This is what Noma lights do.

    I would never have purchased these lights if I knew this would be required should they fail to deliver after just a month's use. This is false reassurance (warranty), poor product quality, and poor customer service to have issues resolved (costing the customer more money)?!

    Business Response

    Date: 01/18/2023

    Business Response /* (1000, 12, 2023/01/03) */
    Please have customer ship in the light sets that need to be replaced.


    Consumer Response /* (3000, 14, 2023/01/07) */
    (The consumer indicated he/she DID NOT accept the response from the business.)
    As stated in the original complaint, it would be more - or just as costly - to pay to ship the deficient products to them to get a replacement, than it would be to buy new lights. I gather they are more than aware of this and this is their desired business model. This is extremely irresponsible from both a customer-satisfaction perspective and environmental perspective. A company should not be able to continue to do business - and Walmart should not continue to purchase from them and then sell to consumers - products that are so poorly made that this is the result. Shame on this company and shame on Walmart.

  • Initial Complaint

    Date:12/01/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello, I have purchased this item and the wire that's connected to the lamp post was ripped and destroyed. I would like a replacement. This item has never been used before and I paid $39 for it at Walmart.

  • Initial Complaint

    Date:11/30/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    So I purchased the super bright LED mini multi lights 43 feet. I have eight boxes of them they come in a roll. I stored them away in a Rubbermaid container rolled up. Everything worked got them all out this year and none of them work. I also purchased the bright blue Icicle lights and have literally a Rubbermaid container full that do not work two strands that I hung up on the house that works Arnel not all of the lights are not working, so I would like replacement of the two blue icicle lights and all of the mini multicolored lights and I would be happy to send back the ones I have I purchased them thinking that they were going to be good and last and put them away very nicely and Wood like this dressed quickly as possible

    Business Response

    Date: 12/22/2022

    Business Response /* (1000, 24, 2022/12/22) */
    The customer can mail in her old light sets for replacements.
    Everstar Merchandise
    **** **** hill dr Suite E
    ******** ** XXXXX

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