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Business Profile

Christmas Lights

Everstar Merchandise

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Christmas Lights.

Complaints

Customer Complaints Summary

  • 33 total complaints in the last 3 years.
  • 10 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/28/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a 4 ft., pre-lit Nordic Pine tree. The three feet that are to be inserted into the stand were not included. Please forward the missing items to my address before Christmas and I will consider this complaint settled. The purchase was made on Thanksgiving day at the Dollar General store on S. Main St. in Pittston.

    Business Response

    Date: 01/18/2023

    Business Response /* (1000, 13, 2022/12/22) */
    Please have customer reach out to customer service XXXXXXXXXX so replacement parts can be shipped.

  • Initial Complaint

    Date:11/21/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a Chrismas tree and all the parts are missing and it don't even go together when I opened the package it had a number to call you then transferred me to you I would like the prices or a full refund please

    Business Response

    Date: 01/03/2023

    Consumer Response /* (3000, 6, 2022/11/22) */
    I want my money back I did not spend it to have broken decorations please get this problem figured out NOW!!!!


    Business Response /* (1000, 14, 2022/12/12) */
    Please Send a copy of the receipt along with customers mailing address. Refund checks are issued ate the end of each month.

Everstar Merchandise is NOT a BBB Accredited Business.

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