We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Camp

Code Ninjas Ellicott City

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Camp.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/11/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 5/21, I signed my son up for six weeks of summer camp at this establishment for $500 a week. So I paid $3000 up front- which isn't out of the ordinary, so I didn't mind. They sent me a receipt and then texted me asking how I would like to communicate. I said via text and got nothing back. Over the next few days, I texted a couple questions over about details and got no response. So I emailed back to the email address where the receipt came from. I realized that was a no reply address and found their company e-mail and resent it there. I heard nothing back. I texted again and emailed again. I called and got their voicemail which says emailing is the quickest way to get an answer. I left a message explaining that at this point I wanted to cancel our registrations and to please refund my payment. I left my name and phone number. Nothing. On 6/3, I reached out via ******** messenger and Instagram messenger. I did get a response on ******** with an email address that ended up not being valid and received no response when I wrote that back. I called again on June 4th, and their Lead teacher Will answered my call. I asked to speak to the most senior person in the center at the time- which was him. I explained my information, told him all the places I had reached out and he took my information. Nothing. I left work early on 6/10 to go to the center in person because the hours were listed as 2-7pm. I got there and they were closed. I've reached out to their corporate offices and received no response.

Code Ninjas Ellicott City is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.