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Business Profile

Urgent Care Clinic

University of Maryland Urgent Care

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:09/28/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The patient is my grandson, *****, who is 13 years old. I am ******* legal guardian and his grandmother. ***** was seen on 8-4-22 at the University of Maryland Urgent Care, ************************************, phone number ************. His account number with ******************** Care is *******. I received a refund check in the amount of $130.08 in ******* name around the beginning of July, 2023. it took me a few weeks to finally contact someone who could help to get the check voided and sent again in my name. I was instructed to send a letter to: University of MD, Attention Cash/Refunds, ***********************************************************************************************************************. I composed the letter on 7-25-2023 asking that a new check be issued because I could not cash the attached check because it was made payable to a minor. As instructed I attached the check to the letter. I have spoken to their billing office representatives multiple times over the last 2 months. I requested to speak with a supervisor and was told that an email would be sent and someone would call me within 24 business hours. I never received a call or a check. Again today I called the billing office, ************** and was informed that when I called last on 9-14-23 the matter was escalated but the check is still pending and again the matter would be escalated. I believe a significant amount time has passed with numerous calls and still no check. It's not a large refund but I believe we are in titled to our refund. I hop you can help in resolving this matter. Thank you

    Business Response

    Date: 10/13/2023

    We are sorry for the confusion this billing error caused. The original refund of $130.00 sent in the patients name was sent in error. When this was brought to our attention in the billing department, we had the opportunity to conduct further investigation and determined a refund in the amount of $10 was due. The $10 refund which is the correct amount has since been sent to the guardian and the account is settled.

    Customer Answer

    Date: 10/13/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    **** ****

University of Maryland Urgent Care is NOT a BBB Accredited Business.

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