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Business Profile

Association Management

Clagett Enterprises, Inc.
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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Clagett Enterprises, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Clagett Enterprises, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 5 total complaints in the last 3 years.
    • 5 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:08/26/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      June 25th, I send pictures and an email to ******* *****. Our *** manager. One the homeowners a Camper plugged into their house and it is parked in the driveway. I sent pictures again on 8/22 with the same issue and explained that the homeowner does not care about the fines. Saying it was cheaper than storing the camper correctly. ******* responded I sent them one letter. One Letter...what is that going to do...I have dealt with ******* on multiple occasions and she only cares about the homeowners who do not make any noise.

      Business Response

      Date: 08/26/2024

      Thank you for sharing this complaint. I just wanted to inform you that **** ***** supervisor is looking into the matter and we will provide with what we find out and how we move forward. There are some privacy regulations on how much we can share with you so some of our response may seem basic.  

    • Initial Complaint

      Date:05/04/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We pay $115/ month for *** ****. The *** does not honor the services they are supposed to do. There are big holes, signs that there used to be a big tree, and the soil was never leveled. The hole was there when I bought the house 2 years ago. There is not grass on the hole either. The grass around the community is bad everywhere. The side walks are all unleveled. They allow predator towing to happen, the towing company is associated with the *** manager **** ***. **** *** focuses on making owners life miserable harassing their space and threading to issue fines of $150 for mining less things such as using an extension cord to charge your EV, or to blow the leaves that the *** do not clean. I called the **************** but could not speak with someone that could make a decision. I feel force to complain.

      Business Response

      Date: 02/20/2025

      Please keep in mind that your HOA is governed by a board of directors who provides directions to the manager. The instructions to remove the tree were given by the Board of Directors and then passed on by the manager to the vendor who removed it. This area is owned by the association. Since your complaint has the Association taken further steps to repair the hole. Is the hole a tripping hazard or an indent in the soil where it settled?
      The towing is enforced as per Maryland State law. **** *** is not the owner of the vendor/company who provides towing to your community. Her only relationship is manager to vendor.  
      Maryland law (HB 1608/SB 632) mandates that HOAs cannot unreasonably restrict the installation of EV charging stations and requires a fair and transparent process for approval; In this case you did not receive approval for an installation of a charging station. ******** stations along with cords and/or wiring must be installed in locations that do not obstruct common areas,driveways, or sidewalks. In this instance the extension cord used for charging was ran through the common areas and over the sidewalk creating a tripping hazard and an obstacle when our landscaping crew is onsite to mow these common areas. It was observed twice. The first notice was a warning, and the second notice included a fine.

    Clagett Enterprises, Inc. is BBB Accredited.

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