Complaints

This profile includes complaints for JamesAllen.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

JamesAllen.com has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  JamesAllen.com

  8490 Progress Dr Ste 100 Frederick, MD 21701-4994

  
• 

  JamesAllen.com

  6 East 45th St New York, NY 10017

• 

  JamesAllen.com

  135 W 50th St Fl 4 New York, NY 10020-1201

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/03/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  jamesallen.com keep my personal information such as shipping and billing addresses. They use these addresses to send paper mail advertisement.
  I moved out and do not want them to keep my old addresses on file and send any paper mail advertisements.
  Their website account management does not allow to change address, saying 'Please Contact Customer Service for Any Changes to Your Shipping and Billing Information.'
  I did contact them requesting to remove all my personal information such as my addresses from their database.
  I got response that this is impossible and can only be done with new orders.
  Quote: "Thank you for reaching out my name is Kimberly when is comes to this changes we are only able to do this in a new order. If there is anything you need help to or wish to set a order up please reach back out."
  
  I do have the right to be forgotten that is in effect in many states, I was CA, WA and now FL resident where all 3 have data privacy laws that allow consumers to request deletion of their data.
  
  I consider their rejection of deleting my information as violation of my rights. But before filing formal complaint with authorities, I'm trying BBB to resolve the issue.
  Thank you!
  -****

  

  Business Response

  Date: 12/03/2024

  Thank you for reaching out and we apologize for any confusion or misunderstanding with your initial request. While we cannot delete your order history, we have processed your request for deletion of your personal information, except to the extent that we need to retain the information for one of the following exceptions: to provide products or services you have requested, to fulfill the terms of a warranty, or to fulfill our legal obligations. We have also directed our service providers to take similar steps. If you have any further questions or concerns our customer service team is happy to assist you. 

• Initial Complaint

  Date:12/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The business is trying to charge me $900 to fix a broken wedding ring that is covered under a lifetime warranty for manufacturers defects. This exact ring has broken twice in less than three years. The broken prong has occurred in the same spot both times without any major damage occurring to it. In 2023, the ring was sent to the same company for repairs and it was repaired free of charge, as the broken prong is covered under warranty. Now the same repair is required and the company says it will cost $900 to repair and it’s not covered under warranty. This is absurd and their own website says there is a lifetime warranty. This is clearly a manufacturer defect and why the first repair was covered.

  

  Business Response

  Date: 12/03/2024

  Thank you for reaching out about your engagement ring's recent service request. Due to damage to the ring, the setting required a remake as it was not safely repairable in its condition. We see that you have worked with our service team and have reached a positive resolution regarding the remake fees of the setting. Your purchase of the extended care plan will also cover your ring moving forward in the event it requires services beyond our complimentary lifetime warranty. We appreciate you choosing James Allen and look forward to returning your ring to you soon! 

• Initial Complaint

  Date:11/18/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  November 13-14th, 2024
  Issue : James Allen's 'Price Match Guarantee'; false advertisement
  
  I contacted James Allen customer service to request a 'Price Match Guarantee' request. I found an identical diamond on a competitor's site being offered at over $1400CAD less than the identical James Allen diamond. Both diamonds are GIA-graded, Lab-Grown, 2.78ct, Radiant, E-VVS1, EX, EX, (10.15 x 6.94 x 4.65mm), exact table & depth % and exact girdle. Both diamonds were verifiable, in stock and available for public purchase.
  
  Despite meeting ALL the criteria listed on the JA Price Match Guarantee, the request was denied, and I was offered a $100USD coupon. I requested escalation to upper management and reviewed again, where the request was then denied again, and I was offered a maximum coupon of $200USD on the identical diamond as compensation. The reason given : "we reserve the right to deny the request", and "the price difference is too big".
  
  Originally, I wanted to do business with James Allen for an engagement ring as they had a setting I really loved, and had overall good ratings for customer service. However, after this experience, I am not sure that I want to do business with a company that isn't honest and transparent about the terms & conditions of their offers/falsely advertises their programs.
  After researching online and finding several other complaints similar to mine, I noticed this seemed to be a recurring trend.
  
  My issue does not lie in the company maintaining said price they set on their products... My issue lies in offering a fake price match program.
  I strongly urge this be escalated to the appropriate team, and for the company to be honest and transparent about price matching being valid only up to 100-$200 price differences. Or remove it altogether. Otherwise, it is a waste of my time and energy, as well as other customers', and for the employees, too. My trust and confidence has sadly been broken and has left a sour taste towards James Allen.

  

  Business Response

  Date: 11/18/2024

  Thank you for reaching out to us. We see that you have been in communication with our team regarding your diamond search and price match requests. We approve diamond price match requests whenever possible, and we also reserve the right to refuse a diamond price match request as detailed in our terms and conditions. The competitor price was simply not a price we could honor for our listing and as an alternative, a special discount was extended on the diamond in combination with our site-wide jewelry sale. We would love to be the ones to make your new ring and your preferred diamond will remain on hold though 11/19. If you wish to proceed our customer service team will be happy to assist you! 

  Customer Answer

  Date: 11/19/2024

   
  I am rejecting this response because:
  
  
  A ‘Price Match Guarantee’ is not a legitimate price match guarantee when you solely offer up to 200$ price match. This maximum needs to be specified in your terms & conditions to avoid false advertisement and avoid wasting clients’ time, instead of repeatedly claiming “we reserve the right to deny requests” when the reason is the same : maximum price difference allowed is 200$.

   

  
  
  Sincerely,
  
  

• Initial Complaint

  Date:11/18/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ordered a set of earrings for my wife on 11/10/2024. was scheduled for delivery on 11/13 by UPS, I arrived home from work exactly 5 minutes after delivery attempt was made. received email from UPS that they would deliver on 11/14. stayed home from work on 11/14 to receive delivery, UPS never showed. receaved email from UPS on 11/15 stating they would deliver on 11/15. I am at work and unable to get home for delivery. contacted James Allen , they basically said that they could not help me . asked for my money back. they charged my credit card the day I ordered the earrings, I did not get the earrings and they are telling me that it will take several weeks to get my money back. that is not exceptable. I expect my credit card to be refunded as quickly as they took it out.

  Customer Answer

  Date: 11/18/2024

  I never received the earrings, I did get a email from UPS today showing they were being sent back to James Allen 

  

  Business Response

  Date: 11/18/2024

  Thank you for choosing James Allen and we apologize for any frustration with the shipment of your order. We are sorry to hear you are no longer in need of the earrings and at your request our team is working with UPS to have the package RTS'd back to our headquarter office for a return for refund. We appreciate your patience during the RTS process and our customer service team will be happy to assist you with any additional questions. 

• Initial Complaint

  Date:10/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Avoid this company at all cost that do not take responsibility for poorly made mass-produced products and provide the poorest customer service ever.
  
  I purchased a pair of pearl earrings for my wife delivered on 10/17. The quality of the earrings were made so poorly that the one wore on the right ear kept falling (3 times in a day) and it seems it's because the hook of that one was so short, thin and soft it won't hold its shape to hold on to her earlobe. There was no secured mechanism attached to keep the earring on with this defect. This never happened to her before with other shepherd's hook earrings. Eventually the earring on the right side was lost just at an airport security check 4 days after we received them.
  
  I wrote to James Allen asking for a resolution. Their customer service initially apologized and offered to send a replacement, then another customer services said they cannot offer replacement and because the earring has a clasp it's common that it would fall, which is not true because they have shepherds hook. Then another customer service reply with the same thing saying it fell because they have clasps after I told them the earrings do not have clasps. After 10 emails, someone else responded finally recognizing they have Shepard's hook but only offered to let us to purchase a single one to replaced the one that was lost due to poor quality and construction.
  
  Due to the quality issues my wife experienced, we requested a refund instead of paying more for defective products, but James Allen says that they wouldn't refund, wouldn't accept a return for even a 50% refund but would only offer us to purchase a single earring from them (without saying the cost). Attached are photos and exchange with James Allen.
  
  This is terrible business practice to force a consumer to spend more in order to solve their quality issue. We would not spend money at this company anymore.

  

  Business Response

  Date: 11/02/2024

  Thank you for providing your feedback regarding your recent
  purchase. We understand the frustration surrounding your experience, and we're
  sorry for any inconvenience caused. While our policy does not cover replacement
  of items that are lost, we strive to assist our customers and have reached out
  to you directly to offer a resolution. Please know that we value your input and
  are committed to finding solutions that align with our policies and customer
  expectations. Thank you.

• Initial Complaint

  Date:10/11/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Stay away from this company at all costs!
  
  The customer service is good only up until they’ve taken your money, then it’s an absolutely joke.
  
  Through their online chat I had 2 different representatives tell me that there wouldn’t be duties applied to my purchase ( only taxes) when shipping to Canada.
  
  Sure enough, once UPS arrived I was charged around $150 in duties, $290 in taxes and an additional $20 UPS brokerage fee that James Allen conveniently failed to mention would also apply. They defended by saying “the brokerage fee is considered a surcharge levied by your county in the fine print of your order”.
  
  When I originally told them duties were applied to my package they deflected and said UPS made a mistake and sent me on a wild good chase trying to get to the bottom of it. This took about 7 phone calls and 4-5 hours on the phone with UPS. When all along, the reason I was charged duties was based on the information James Allen provided to UPS who then forwarded to Canada border agency.
  
  Their deceiving sales tactics is exactly why I should have just bought locally.
  
  I understand they’re not the ones who charge duties, and I was totally expecting to pay tax but why outright lie and deceive customers into thinking they won’t be charged duties?
  It appears they will say anything just to make a sale.
  
  Even the box the diamond came in is made of cheap plastic and looks tacky.
  
  After bringing my issue to their attention they refused to make it right, nor take any accountability for the misleading information.
  
  Save yourself the trouble and buy locally. I can only imagine the nightmare that would follow if I needed to return my purchase.
  
  So happy I only bought a diamond from them, as I’m sure if I got a complete ring and something was wrong, they do everything they could to avoid resolving it and blame another party somehow.
  
  Don’t take my word for it, go check the countless reviews of diamonds falling out of their rings and refusing to do anything about it.

  

  Business Response

  Date: 10/11/2024

  Thank you for reaching out about your recent purchase with James Allen. We apologize for your experience and for any confusion surrounding your customs fees. James Allen does not collect or reimburse customs fees required for international shipments. This information is available on our website in addition to a tax and duty estimation tool. Our estimation tool does account for duty charges for a loose diamond purchase to your postal code, however the exact amounts for the required fees may vary along with currency and exchange rate changes. Our shipping team has reviewed your order to confirm that the commercial invoice provided with your package was correct. We hope you choose to keep your diamond however if you are unsatisfied with your purchase for any reason you may return it for a refund within your 30 day return window. 

  Customer Answer

  Date: 10/11/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  There was no confusion nor misunderstanding. See the screenshots of 2 different representatives assuring me that I wouldn’t be charged duties, which was absolutely false, nor something they could actually guarantee. 
  

  Your sales tactics are deceiving and your customer service is only good until you’ve accepted payment.

  

  Business Response

  Date: 10/14/2024

  **** spoke to our management team and discussed his order and shipment in further detail. A positive resolution was reached and should **** need any further assistance with his loose diamond purchase he is welcome to contact our management team directly. 

  Customer Answer

  Date: 10/14/2024

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me however it shouldn’t have came this far, efforts for a resolution should have been made much sooner 
  
  
  
  Sincerely,
  
  

• Initial Complaint

  Date:08/26/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Wired James Allen $9852 for an engagement ring. Sent the ring to be sized, and received back a damaged ring. Immediately notified James Allen it was damaged and emailed photos. Eventually James Allen said they would remake the ring as documented in their order number #*******. After waiting for the re-make we received the ring back, and it had NOT BEEN REMADE. We notified James Allen 5 minutes after receiving the "remade" ring that it was still damaged. We then went through months of back and forth with James Allen providing proof they damaged our ring. They finally said to send the ring back AGAIN so they could inspect it. Upon inspecting the ring they emailed saying "we are not finding any fundamental issues with the ring; there are no manufacturing issues or metal weakness, everything is within correct parameters. Your ring has been confirmed to measure 1.7mm in width, this being advertised on the site as 1.65mm in width this is within specifications for this design". They returned the ring back to us with "no work done".
  
  The damage we claimed is:
  1. The thickness of the band is below the advertised 1.65MM specification. We took the ring to a local Jared dealer who is also an authorized James Allen service center. They put a digital micrometer on it right in front of us and confirmed it is 1.4MM which is equivalent to 17 guage wire, and below the specification.
  2. The ring is warped. This is because of the way it was made, and because it is too thin.
  3. The width of the band is inconsistent and does not match the picture on their website.
  4. The edges of the band are round not square as advertised.
  5. The platinum is over-worked and damaged
  6. The ring is too thin and soft to be worn without bending. An engagement ring needs to last a lifetime and this ring cannot hold-up to normal daily use.
  
  We want a full refund for the setting $1952.
  
  See pictures on ************************************************************************************************

  

  Business Response

  Date: 08/26/2024

  Thank you for reaching out about your engagement ring. This ring was purchased in December 2022 and resized in February 2023. A service order was set up in February 2023 due to concerns from the resize service, and the ring was received back at James Allen in June 2023. The setting was remade at this time and shipped back to you in July 2023. Recently in July 2024, the ring was received at James Allen and after inspection it was confirmed to be the purchased setting style and measuring the correct width of 1.7mm where the pave diamonds are set. It is normal for rings to taper slightly at the base due to sizing adjustments so that they fit properly in the requested ring size. The ring was in need of warranty services which includes cleaning, prong tightening and straightening of the head and shank. These services were declined, and at your request the ring was returned to you. While we are not able to honor a return on a worn item outside of the return window, we have offered to assist with a service order on the ring or a discount on a new setting if you were to purchase a different style to remount your diamond. 

  

  Business Response

  Date: 08/28/2024

  Due to customer's continued escalations we are honoring a refund of the worn/damaged setting. The customer has been provided with a pre-paid UPS return label and must have the setting in transit within 7 days. Customer has accepted this offer. 

• Initial Complaint

  Date:08/19/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Returned item for refund. Retailer received item July 10 but I have not yet received refund and have sent several emails to customer service. They have not been very responsive.

  

  Business Response

  Date: 08/20/2024

  Thank you for taking the time to reach out about your order and we apologize for the delay in processing your return funds. Our Admin team is in close contact with our Accounting department regarding the status of your return. While this is taking longer than normal to process, rest assured your funds will be returned to you. As soon as our Admin team has an update they will notify you immediately and we appreciate your continued patience. 

  Customer Answer

  Date: 08/27/2024

  This is not closed! I am still waiting for refund. JamesAllen have asked several times for bank account information for the refund. I provide it. Then they tell me they will send to the accounting department and it will take 2-3 weeks to process refund. Then no news from them until I contact them and then they claim they are missing information. However, they never came back to me to request it until I chased them regarding the refund. This has happened to me several times now. It seems to me that they are purposefully failing to process refund and somehow hoping that I wont notice. 

• Initial Complaint

  Date:07/31/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I shipped my engagement ring to James Allen for an upgrade, on May 31, it was delivered on June 6, via USPS. After the upgrade was completed it was shipped back to me on July 3. Its now July 31 and the ring hasn’t been delivered at yet. The ring’s been stuck since July 11, with no movement or scan.
  
  I was told by the agent (Adam)
  
  “A member of the shipping team has reviewed it and confirmed the extended time is normal. I'm waiting to hear their thoughts on the lack of updates since the 11th.”
  
  Adam stated it take 4-6 weeks for the package to be delivered to my APO address, I told him this is not stated on their website.
  
  Adam then told me.
  
  “While I wouldn't expect a manager to have any new information, I could arrange for some of them to call you, if you like.”
  
  Then he attempted several more time to arrange a call with a manager, I told him there’s no reason for me to talk to manager, especially after hearing a manage wouldn’t have any information to help me.
  
  I told Adam the ring is not moving, and the shipping team needs to investigate,
  
  Adam replied with:
  
  “Honestly, since it typically takes four to six weeks to arrive, I wouldn't expect there to be a reason for our shipping team to get involved unless we were to pass that. If I arrange for a manager to contact you, you can voice your concerns. That would essentially be how you can file a complaint.”
  
  First off, the company is giving out estimated shipping time that’s not anywhere on their website, as though there are stalling and hoping the package will arrive eventually, the shipping team will not do anything until that timeframe passes, regardless if a package is not being scanned or moved. The ring is expensive, and I expected more from customer service.
  
  Adam then stated “I understand that nothing I share will satisfy you.” Then ended the chat.
  
  I have to wait 2 more week, according to Adam “Our shipping team would contact USPS and open some sort of investigation.” This was very reassuring.

  

  Business Response

  Date: 08/01/2024

  Thank you for choosing James Allen to upgrade your engagement ring! We are excited for you to see your new ring soon and apologize for any unexpected delay in your package's arrival. Outbound shipments to APO locations through USPS take at least three weeks, with many shipments taking several weeks longer. It is normal for USPS to have minimal scans or updates while a package is in transit, though we anticipate that your package should arrive to you within the next 2-3 weeks. USPS can conduct an investigation after there has been no movement on a package for at least 60 days, and we are not yet at that stage. We encourage you to continue to monitor the tracking details for your package and if you have any further questions or concerns our customer service team is available 24/7 to provide assistance. 

  Customer Answer

  Date: 08/01/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: Please do not tell me what your shipping department presumes to know about the USPS policy, since they work for James Allen and not USPS. It seems you have no intention in helping me. I suggest you take a look at the screenshot that was taken off of the USPS website, unless you have a policy from USPS stating that it takes 60 days for an investigation if a package is considered lost. Then please keep your opinion to yourself . It been 4 weeks now and no movement since July 11 since my package was shipped. James Allen lack integrity and honesty. Their words contradicts what the USPS website states 

  According to the USPS website "When is mail considered late? Check the mail delivery standards."

  For Priority Mail® contact customer service after 5 or more days from the date of mailing if the package not delivered. 

  For USPS Ground Advantage™ contact customer service after 14 or more days from the date of mailing if the package not delivered.

  For APO addresses Availability

  Delivery time is typically 3 to 5 business days depending on
  origin and destination; however, the scheduled delivery date is
  determined at the time of mailing.
  Priority Mail Express® service standards for pieces shipped “TO” an APO/FPO/DPO ZIP Code™ will be “Business Days”.
  

  First-Class Mail®  7-9 Days
  Priority Mail® 7-9 Days

   

  
  
  Sincerely,
  
  
  
  ****** *******

• Initial Complaint

  Date:07/22/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Husband bought me a ring from this company and it is defective. Continuously the diamonds pop out of the side with any activity. We have had to send it back twice. Continuous back and forth would the company about defective product. Told them can not do any activity w the ring on. Then they say it's for special occasion only. Any special occasion would require movement that would lead to the same thing. Company is disrespectful when I said if you sold a product that continuously breaks, such as a car you should rectify the situation. The representative said that it's like me driving the car into the curb, to which I replied no it's like me simply driving the car down the road and it breaking. Blaming the customer for default product. No timely resolutions.

  

  Business Response

  Date: 07/22/2024

  Thank you for reaching out to us ******* and we sincerely apologize for your experience. It is never our intention to cause disappointment or frustration and we value your feedback. A member of management has reached out to **** to offer further assistance and a positive resolution was reached. We hope to have the chance to assist you both with a new style in the future that you can love and enjoy. If you or **** have any further questions please do not hesitate to let us know. 

  Customer Answer

  Date: 07/23/2024

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******* *******