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Business Profile

Moving Companies

Heart 2 Heart Delivery & Moving Solutions LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:03/10/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    December 7, 2024, the company moved me from *********, ** to *******, **. They were to arrive at 8 am but believe it was more like 9 am. They booked another move on the same day as mine and took have of the crew to that other move. The crew was not very professional in handling and moving some items. They finished packing the truck around 4 pm that day. There were a few items like my patio furniture and lawnmower that they had to pack in their moving van, so they had to waiting on the owner to get there. So, I left with my mother at the house because I have 2 dogs, and I went to my new house awaiting the truck to arrive and I got to ******* at 5:30pm and the moving truck never got to my house until 9:30 pm and never finished unpacking the truck and assembling my items until 12:45 AM! What my new neighbors must have thought! When the owner of the company got to my new house, I explained how they broke several items during the move- no reconciling of anything. He said they had a wheel of my file cabinet and would get it to me and nothing. Upon unpacking I found more items broken and sent texts messages and pictures to ******* ***** and told me they would reconcile still nothing but a run around for the last three months. I also told her that my lawn mower was broken, and they finally decide to replace it. I'm still waiting three months later. I have other reach to me saying that they had terrible experience as well but never said anything till I made the ******** Their items were never replaced, fixed, discount or reimbursed. This is the worst company I have ever seen!!! If I don't and at this point, I am contacting my lawyer about this horrible company. I even paid a tip because they made me feel like I had to provide one to them- they sure didn't deserve one at all!!!!

    Business Response

    Date: 04/10/2025

    Hello,

    This complaint is in the process of being investigated by our insurance company, a claim was filed.

    Thank you,

    ******* *****

    Customer Answer

    Date: 04/13/2025

    The owner of Heart 2 Heart said they contacted their insurance company a month ago and filed a claim and I have yet to hear from any insurance company. I feel like Im being blown off. It has been over 4 months that Heart 2 Heart said they would reconcile my items and they have continued to show me nothing . Their words are nothing. Laquise  asked me send her pictures of the item that were damaged because she no longer had them in her phone showed me she never intended to fix the problem after I had sent her those  pictures on 2 other occasions. Im so tired of this whole thing that I contacting my lawyer because this has gotten ridiculously out of hand.

    ***** (******) ******


Heart 2 Heart Delivery & Moving Solutions LLC is BBB Accredited.

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