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Business Profile

Physical Therapist

Fyzical

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Physical Therapist.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/17/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My wife went to the office of Fyzical on the dates of August 4,8, & 11 for physical therapy. She was told by the 2nd 0r 3rd visit she had an outstanding copay of $120. My wife promptly paid that amount. Upon receiving our EOB's from our insurance company, we saw that my wife did not owe any money for her visits since she had reached her max. out of pocket for the year. I emailed Chris at Fyzical and explained the situation. I also included our EOB's from the insurance company. Chris in turn forwarded my information to Terri who is the billing manager. On October 4, 2023 Chris emailed my back and Terri confirmed that my wife was owed the money. On October 20, 2023 I followed up with Chris again to find out about the refund. He responded back on October 25, 2023 by stating "I just tagged Scott and Terri on the Bill again and put a rush on recrediting ******** account. Will keep you posted. Sorry for the delay." I sent another email on November 13, 2023 asking for an update. As of November 16, 2023 I have received no response. I would like Fyzical to refund the amount paid since they were not owed this money in the first place.

    Business Response

    Date: 12/14/2023

    I emailed ******* on 11/29/2023 stating he should be reimbursed his wife's copays to the card they used. I was unaware until 1 hour ago that a complaint had been made to the BBB by Mr ****** as the letters/correspondence had been sent to our old address (740 Stevenson Rd)  from 4 years ago and was under the name of our Lawyer ******* ***. I called and spoke with ****** ****** who confirmed they had received the funds in their account and was unaware a complaint to BBB had been made. As of 11/29/2023 the issue has been addressed. I have never been reported to BBB so I do not know what the next steps are or how to proceed with getting this complaint removed. 

Fyzical is NOT a BBB Accredited Business.

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