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Business Profile

Vein Clinic

Center for Vein Restoration

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vein Clinic.

Complaints

This profile includes complaints for Center for Vein Restoration's headquarters and its corporate-owned locations. To view all corporate locations, see

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Center for Vein Restoration has 90 locations, listed below.

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    Customer Complaints Summary

    • 12 total complaints in the last 3 years.
    • 8 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:08/24/2022

      Type:Billing Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have endured duplicate billing efforts from CVR since the onset of treatment. Despite prompt payment from me at the Prince Frederick office at time of service - the billing department and online billing entity continue to bill for service rendered but already paid. This month I realized I was actually being billed under two different patient billing account numbers for agreed services on 1 leg and during 1 procedural plan. Why two accounts? Why two different billing addresses? Specifically, two different business addresses - *********************** and **** respectively. I have sent certifed letters to both addresses and listed account numbers. I'm requesting justification for two accounts and a reconciliation audit of both accounts to include billing records regarding payments received and what is not authorized charges under the **** network plan of which they are a member. Very suspicious business practice with clear advantage to CVR. Need a full time accountant to manage the billing statements previously sent despite payment if full verified with office staff (face to face.)

      Business Response

      Date: 09/16/2022

      ---------- Forwarded message ---------
      From: *********************** <**********************@centerforvein.com>
      Date: Thu, Sep 15, 2022 at 2:41 PM
      Subject: RESPONSE TO BBB COMPLAINT ID: ********* (Dated 8-31-22) - *************************** (*** **-***)
      To: Dispute Resolution Team <[email protected]>
      Cc: compliance officer ********************************@centerforvein.com>

      Dear BBB Team:

      Thank you for the additional time to perform our complaint review.  Please accept this email communication as the Formal Response to the above complaint.

      The investigative and corrective process included the following:

      1. The complaint was entered into our Incident Mgmt system (#**-***) and was routed to the Billing Review Dept.
      2. The Billing Dept contacted the patient to clarify the CVR billing for our Practice and the amount owed.
      3. The CVR Compliance Officer called the patients daytime phone number today and left a detailed message to address and clarify his concerns.
      4. The patient was explained that he is getting bills from (2) separate Practices and only one is my Practice (CVR)
      5. He is getting bills from:
        • ********* = ****** *** ******** ******** (***) This is not my group [they are arterial specialists]
        • Suite **** = Center for Vein Restoration (CVR) my group [we are venous specialists]

      The patient is not being double billed or experiencing any other billing fraud from CVR or ***.

      Thank you,

       Curt

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