We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Furniture Manufacturers

Worthy's Run Furniture LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Furniture Manufacturers.

Reviews

Customer Review Ratings

1

Average of 2 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • Maria L

    Date: 08/28/2023

    Gosh, I wish I had seen the review prior to mine, I would not have ordered furniture from them. Months have gone by and now thousands of dollars later, I am still waiting not just for my furniture that I paid for in full because they said it was about to be shipped, but for them to call or email me with information about what is going on. They are not responsive, vague and unprofessional.
    I filed a complaint with my bank, advised the Chamber of Commerce in Hagerstown and now I am leaving this review with the Better Business Bureau. I don't know what you have to do to get a business to keep their commitments. It's pretty sad.
    I hope they send me my furniture or refund my money. I am weary of doing business with companies I have found on Facebook. They appear to do beautiful work, but maybe they don't know how to run a business. Be very wary of ordering furniture from this company.

  • Dan K

    Date: 12/02/2022

    This is the worst run company for customer service I have ever come accross. Our product was ordered in March and it's now December and have yet to receive our build in good shape. We were shipped one back in October, came heavily damaged without proper protective packaging. Upon shipping back, we were told it would be turned around quickly. It has now been over 5 weeks, and Julie and her team refuse to provide us proactive information. She refuses to call me back and we have to constantly email and call to try and get detail. She is completely obstinate and refuses to provide any clarity or transparancy into the issues they are encountering. She leans on "company policy" and refuses to provide us a refund or any timeline. When asked questions like "how long have you had the returned product, when will you ship, why don't you call us back," she refuses to answer or provide any clarity. She will play the victim and say we are badgering, but when you pay 1000's of dollars for a product that is delayed 2x time it was supposed to without any clear answers, you would be upset too. I have tried to contact the owner as well, and Todd refuses to call me back as well. They will cry "small business" and "we're trying our hardest" and when they can't perform the simplest task of returning phone calls, or proactivley contacting us for status, then that clearly identifies a business and process problem. They refuse to take accountability. Beware of their ineptitude and do not patronize this business.

Worthy's Run Furniture LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.