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Business Profile

New Carpets

Burkholder Floor Covering, Inc.

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

2

Average of 1 Customer Review

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Review Details

  • David T

    Date: 08/24/2022

    Burkholder's was paid to remove an old fiberglass tub in our primary bathroom and replace it with a tiled shower enclosure, They were also paid to replace the old floor with luxury vinyl tile. When I discovered the installer was going to grout the entire shower, I told him to use caulk and not grout in the corners and areas where dissimilar construction materials meet. He said Burkholder's has never had a problem with the grout cracking, but would order the caulk that matches the grout. Shortly thereafter, I returned to check on the installer's progress and noticed the entire shower was grouted. I asked him about that and he said the owner instructed him to grout the entire shower and caulk over those areas later. A company that remodels bathrooms should know that you do not caulk over grout. Grout is a porous material, so there is a high likelihood the caulk will separate from the grout and mold will form under the caulk. I questioned the owner about this in a text and he wrote, "We always caulk after grouting, with no issues." Not true, according to the installer. They never caulk their tiled shower enclosures. What the owner did was wrong, and he knew it. But he did it anyway, without remorse. After the job was finished, I asked Burkholder's for their MHIC license number, and they could not produce one. In Maryland, unless you are a subcontractor performing work for an MHIC licensed contractor, you must have an MHIC license to do home improvements. That includes bathroom remodels and installing flooring, other than carpet. If you decide to use Burkholder's, make sure they are licensed to do the work you want them to perform. Also, know the law and insist they follow it. In Maryland, you can check the status of a home improvement contractor's license by going to: https://www.dllr.state.md.us/cgi-bin/ElectronicLicensing/OP_search/OP_search.cgi?calling_app=HIC::HIC_qselect

Burkholder Floor Covering, Inc. is NOT a BBB Accredited Business.

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