We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Solar Energy Design

Direct Energy Solar

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Solar Energy Design.

Complaints

This profile includes complaints for Direct Energy Solar's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Direct Energy Solar has 6 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/24/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Astrum Solar is installer of Solar Panel System at my home. Astrum Solar utilizes a separate entity (**************) to maintain warranty elements of system. Please reference separate BBB complaint filed in reference to ************** for additional specific information.

    • Initial Complaint

      Date:08/17/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We purchased solar panels from Astrum Solar with guaranteed. maintenance and monitoring. Astrum Solar was bought by direct energy, No notification, no monitoring of our defective solar panels! Minimal energy made and we later found out these California solar panels were defective!Both companies are negligent!

      Business Response

      Date: 08/24/2023

      We have reached out and have spoken to ****.  We advised her that the warranties for her system are up.  However, we have offered to do a complimentary inspection to check her system and within reasonable means allow her to monitor the system going forward.

    • Initial Complaint

      Date:09/02/2022

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Astrum Solar put our solar panels on in 2012. We have a contract that says when we are replacing our roof, we are responsible for $3300. They have acknowledged our contract states that. We are currently trying to replace our roof and their current price to remove and replace the solar panels is over $6630. We've been going round and round with them for over a month trying to figure out How they will pay for the difference. That is not our responsibility and should not be cause for delay. They keep talking about financing and trying to determine who is responsible. They say this is a "unique situation". I don't know how it could be unique situation if it's in our contract. We need to get a new roof put on ASAP and are tired of the runaround that we received for over 30 days. The roof is supposed to cure before winter and should be put on no later than late September ideally. Plus they said it takes another 45 days once the workorder is put in. We are almost to the 45 day mark. We need our new roof!

      Business Response

      Date: 09/30/2022

      Business Response /* (1000, 5, 2022/09/09) */
      Thank you for your message. We do apologize for the extended time it has taken for our team and your system owner to work through the responsibilities of each in regard to this service request. We believe some of the details of the delay have been shared with you separately. At this time we have selected a Field Service Provider and approved this work to be scheduled. We have also voiced to our service partners that we would like for the work to commence quickly and efficiently as we do understand the urgency with the winter season coming. Please continue to work with the support team on the precise timing for work at your residence as it should be in motion already at this time.

    Direct Energy Solar is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.