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Business Profile

Liquor Store

Good Time Liquors

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:12/21/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On December 21 I made a purchase and notice on my receipt that it was an extra $4.50 and .21 cent charge. I asked to speak with a manager. I spoke with the manager named Jack about the extra $4.50 charge. he told me it was extra taxes for liquor. I told him I wanted to do a return on what I purchase he told me I couldn't return what I purchased . There's no return policy stating that you can't return anything and I told them that I feel like that's illegal for them to charge an extra $4.50 plus additional $.21 charge and I will be contacting business Better Business Bureau and they told me to do not return, so I want to file a complaint report against good Time liquors in Joppatowne

    Business Response

    Date: 02/23/2023

    complaint id #******** 

    customer bought liquors for amount $49.97+9% liquor sales tax amount $4.50 and cold drink soda $1.79 and cigar for $1.79 total was 3.58 state sales tax 6% which .21 cent

    she decline to pay sales taxes. I explain to customer very nicely but still she not understand. we didn't charge any extra amount.

    if any questions please contact with sat ph ********** 

    good time liquors 608 Pulaski hwy Joppa md 21085

    thanks 

Good Time Liquors is NOT a BBB Accredited Business.

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