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Business Profile

Carpet and Rug Cleaners

VIP Restoration

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Carpet and Rug Cleaners.

Complaints

This profile includes complaints for VIP Restoration's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

VIP Restoration has 2 locations, listed below.

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    • VIP Restoration

      4640 Forbes Blvd Ste 120V Lanham, MD 20706-6320

    • VIP Restoration

      7201 E Forest Rd Hyattsville, MD 20785-5210

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:10/25/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a leak in my ceiling. The contractor from VIP came out & fixed the leak, but never returned to complete the job. He was paid our $1,000 deductible. The job was supposed to start 6 weeks ago, put the ceiling & walls back together & paint. I was unable to reach the contractor (****** ******). He finally called us back & agreed on 20 October, but did not show. I called twice that day & the call center could only log it into the system & said the project manager would call me back in 30-45 minutes. This did not happen. He finally called me the next day, put me in contact with someone that agreed to come out on 26 October. On 25 October, the person text me & said he couldn’t come out. I called him & he said he was waiting on ******’s manager to call back about sending someone else out because he had to take another job on his own. I need someone in charge to contact me to get this rectified. It is obvious that nothing will ever get done with the person that contracted to do it & the fact that he’s received $1,000. I’m only looking to get the job complete because the process that VIP Restoration has does not allow anyone to talk to someone within the company that resolve issues, it only sends the issues to the people that are the issue. Any assistance would be greatly appreciated as I am beyond frustrated & feel like I’m being scammed.

      Business Response

      Date: 11/25/2022

      I am waiting for a return call from my client as we stand ready to finish the job, their was some miscommunication in the process of our communication but that have been resolved at this point. Once I talk to the Home owner we will schedule and appointment and go from there, Kindly extend my remorse for his dissatisfaction

      Business Response

      Date: 11/28/2022

      I have spoken to the customer and scheduled a start day for Next Wednesday December  the 7th, 2022

      VIP Restoration Inc, Acknowledged the poor communications and have made all the Necessary amendments to avoid a repeat, thanks  

    VIP Restoration is NOT a BBB Accredited Business.

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