Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/28/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 13, 2025 my sump pump stopped working and I had water all over my basement floor. I contacted Resource Restoration Services for a water extraction, Mitigation and Restoration services for an estimate of the work. The owner told me that after water extraction, my drywall would needed to be cut to avoid mold setting in and that the job could cost me about $7,500. I requested an estimate in writing as per the $7,500 he had told me. The men who came, brought a mini contract for me to sign. The contract was all about payment and one line at the end of the first line said that no down payment would be asked for. I called Mr. ******* to point that out because he had asked for a down payment of $3,500 which I paid via debit card and was processed immediately. Mr. ******* said it was customary to ask for a down payment regardless of that line. After the men extracted the water and placed several fans, I kept asking what would happened next and was told someone would monitor the fans in the next few days. I called the co again and asked for a written estimate with the scope of the job, **st and process to follow. I was told that I would know the cost after my insurance adjuster would come inspect and give me the amount insurance would give me, they would tell me how much Water Restoration Services would charge me. I never understood why and the next day I decided to end the project in the absence of an estimate. I was told that the company would send an invoice for the work done and check for the remainder of the $3,500. The invoice and check that never came. I then got an invoice via email and was told a refund would be sent to my card. After checking the invoice, it was completely wrong and done for the full job. Mr. *******, then decided to give me a full refund and not to discuss the invoice. He said he had sent me a letter to this effect and had already given me the refund via Square and I should check with them. To date, I am still waiting to be refunded.

  Customer Answer

  Date: 06/05/2025

  I want to report that the issue has been resolved and the company fully refunded my $3,500. Thank you for your assistance

  Business Response

  Date: 06/11/2025

  The client was refunded and if you look in the file she states it was received. The delay was the square processing not us and we provided the confirmation that it was refunded the day we said we would

  But again the client responded look above . 

  Business Response

  Date: 06/11/2025

  The client was refunded and if you look in the file she states it was received. The delay was the square processing not us and we provided the confirmation that it was refunded the day we said we would

  But again the client responded look above . 

  Customer Answer

  Date: 06/11/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *********