We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Health Care

Maryland Physicians Care

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Health Care.

Complaints

This profile includes complaints for Maryland Physicians Care's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Maryland Physicians Care has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/08/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This complaint is in regard to an ongoing documented formal appeal and informal, with Maryland Physicians Care. I would like this to serve as a record of my efforts to seek accountability and resolve the issue.Repeated submissions and denial of my WeGovy prescription which is part of my ongoing treatment via Gastric surgery for better health and perquisite for medically necessary breast reduction surgery for reduction in BMI. This was authorized as an ongoing part of treatment prior to my fleeing to MD from **. As a result of the previously stated, lack of accountability or incompetence of the employees, and non-admittance of the lack thereof for continued care, I have encumbered additional symptoms of severe stress from all this nonsense. A lack of medical care since December 20th of last year. As of the submission date 03.21.25, the prescription was submitted and denied fifteen (15) times since December 20th. Ms. ********** has been without necessary medical care since December of the previous year, and the issue persists into the second quarter of the current year. oKeeping in mind the aforementioned, *** has ignored my ongoing concerns regarding lack of care. 1) **** ****** was informed by her boss that she did not have to do anything to help me. As a result, she did not. She sent me a list of emails leaving me to do this on my own. Unfortunately, she was not of much assistance anyway. 2) The mere fact is that there has not been any accountability of the current ongoing submissions of appeal and prescription for whatever reason has been lost. (Confirmed from Dr ***** ***** Office of which submitting for a second time.) ?I have been denied an expediate appeal. Based on the information per their website and my extenuating circumstances I do qualify.?If your doctor or MPC feels that your appeal should be reviewed quickly due to the seriousness of your condition, you will receive a decision about your appeal within three business days."

    • Initial Complaint

      Date:11/12/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I've had maryland physicians care insurance for for a long time, I battle with colitis flare ups, and I am also anemic and require iron infusions ( iron supplements do not work , the stomach issues I have causes my body not to absorb them , and they also hurt my stomach so much worse) they used to cover my infusions , and it was helping so much, then all the sudden they started denying them for no reason. Then the time before last they covered it again, but now it's been 10 months and my blood count is low again and they denied it!!! I looked up the criteria and they are denying me without cause, My blood count is the lowest it's ever been now , and way lower than there criteria. I am disgusted with how I am being treated. It is making it hard for me to get out of bed to go to work because I feel so bad. They need to follow their own guidelines and be consistent.

      Business Response

      Date: 12/01/2023

      Maryland Physicians Care is in receipt of this matter
      and will work directly with Complainant to resolve this matter. Thank you. 

      Customer Answer

      Date: 12/03/2023



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. If you keep denying my claim against your own guidelines I will reopen the matter



      Sincerely,



      ***** ******

    Maryland Physicians Care is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.