Complaints

This profile includes complaints for Education Affiliates Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Education Affiliates Inc.

  5026 Campbell Blvd # D Nottingham, MD 21236-4966

• 

  Education Affiliates Inc.

  5024 Campbell Blvd STE A Nottingham, MD 21236-5974

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/22/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I graduated from Fortis (Education Affiliates) in April 2022. In order to take your Exit HESI exam, your entire tuition must be paid in full. In order to receive your Authorization To Test for your nursing license exam, your tuition must be paid in full. I received official approval that I was paid in full. As my balance was paid in full via both a Pell ***** as well as the fifteen payments I personally made of $882.40 (as per the Fortis tuition contract I still have a copy of), I indeed took the Exit HESI exam, received my ATT from Fortis, took the ***** licensing exam, and received my nursing license. This alone is proof my tuition was paid in full.Two years after I graduated the program, I receive a collections letter stating that I owe Education Affiliates/Fortis $230.00. They sent me to collections despite never once sending me any correspondence and despite the fact I paid the $882.40 x 15 payments for 15 months as per the "Retail Installment Contract" I still have the original copy of. They are committing blatant fraud by concocting this amount and trying to collect it from me, knowing my tuition was PAID IN FULL. Additionally, Education Affiliates was recently charged with submitting false claims for Federal Student Aid and owe $13 million in fines. Furthermore, while I was a student, they accepted students with minimal reading comprehension and/or did not speak English. They would collect their student aid ***** money due in full at start of the program, and then flunk them out. My class started with 34 students, after two months 15 students failed out for being unable to read and comprehend the curriculum. Only 4 of us out of the 34 original students graduated from the program. Yet, Education Affiliates/Fortis was paid in full by the federal government via Pell *****s for all 34 students.Education Affiliates is a criminally fraudulent enterprise. I am filing complaints with the ***, the *** commission, and all other entities available.

  Business Response

  Date: 04/19/2024

  We agree that this student is paid in full.  please have the student reach out to me at ************************* 

   

   

   

   

• Initial Complaint

  Date:01/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a dental hygiene student at Fortis College since 12/22/2020. I have a graduation date of 5/28/2023. During my time here, I have dealt with multiple CODA *************** on Dental Accreditation) violations including the violation of standards 2-5, 2-6, 2-7, ****, ****, 3-2, 4-1a and f, 4-2, 4-5, and 5-3; some of which have not been addressed. Competencies (needed to graduate) and evaluation methods are not provided to students in a timely manner or at all. Our class consists of 18 students and 8 of them were held back a semester due to the schools negligence and are being charged an extra $400 to re-enroll. They pick and chose which students they held back - those who receive funding through the VA were allowed to make up clinic hours while others who pay out of pocket have been told they are not allowed to make up clinic hours. There is a lack of communication between students and faulty; and faulty and the program director. During one incidence, the program director informed the students of changes that were being made and when students told staff of these changes they were unaware. There are incidences where students are scheduled to see patients in clinic and there is not a sufficient amount of staff scheduled, therefore patients scheduled for that day are turned away last minute. In the last 6 months we have been through four program directors who have continuously changed program graduation requirements and we are only four months away from graduating, therefore risking us failing out of the program. There is a lack of respect and unprofessionalism from the staff towards both the students and the patients. The current program director is prescribing unnecessary procedures for patients, putting students in a uncomfortable position to either continue with the negligence or risk failing the program. Our class (along with others) have spoken with the program director, the ****, the president, and corporate and our concerns are not being heard.

  Business Response

  Date: 01/25/2023

  Contact Name and Title: *************************, President
  Contact Phone: **********
  Contact Email: ************************************
  While we have some concerns about the accuracy and validity of the complaint, we appreciate the opportunity to respond. The matter involves personal and private academic matters and records. As such, without a signed FERPA form from the student, we are unable to provide specific details relative to this matter.
  
  *************************
  Campus President
  ************
  ************************************

  Business Response

  Date: 01/25/2023

  Please note this student does NOT attend our ********, ** campus. She is a student at our ******, ** Campus.