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Business Profile

Internet Providers

NeuBeam

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/11/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Neubeam is a Maryland taxpayer funded company funded to provide internet to people in rural Garrett county areas.
    When its service was first introduced in my area (2019) it was great and worked well, streaming movies playing multiplayer online games and video calling for work all worked fine.
    However in the past 1-2 years I believe Neubeam has become greedy by marketing and selling their service in areas where other internet is already available. Places like Mountain lake park, deer park, and areas in swanton.
    These areas are already covered by providers like *******, and *******.
    Neubeam providing unneeded service to these areas has greatly diminished the performance of the internet in the initial covered areas.
    Movies and shows on apps like ******* buffer constantly.
    Video calling for work and talking to friends does not work and you will lose connection.
    Playing online video games you will lag constantly.

    Business Response

    Date: 12/13/2023

    Mr. *****,

    We are sorry to hear you are experiencing trouble with your service. Our service department has taken immediate action and scheduled an appointment for a technician to visit your home this Friday (12/15). We understand the urgency of resolving this matter for you and are committed to providing a solution promptly.

    Following the technician's visit, if you find that the issue persists or if you have any further concerns, we encourage you to contact our 24x7 technical support team at 877-811-1133. Our dedicated team is ready to assist you.

    Thank you for bringing this to our attention, and we appreciate your patience as we work to address and rectify the situation. We value your business and are committed to ensuring your satisfaction with our services.

    Best regards,
    NeuBeam

    Customer Answer

    Date: 12/14/2023



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    ***** *****

NeuBeam is NOT a BBB Accredited Business.

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