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Business Profile

Motels

Carousel Hotel & Resort

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 3 Customer Reviews

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Review Details

  • Kimberly W

    Date: 07/11/2024

    Well day one was check in and should have known then to turn and run. As I was checking in there was a police chase thru the hotel lobby ending in suspect being tased in parking lot. Had problems with keycards consistently even avoiding all cc and phones they deactivated. Ice rink was nice. Restaurants were good. Pools were so dirty , play area for kids was nice but very rarely did they have inflatable up. Hotel staff was hit and miss on friendliness. We had issues with neighboring rooms smoking weed and cigarettes that was filling are room with the smell. Made multiple complaints as we have an asthmatic with us and it was causing issues. We decided just to see if we could leave the premises and refused to refund our money because we didn’t complain????? We complained 3 times, security was literally on our balcony looking then the morning complaint an officer came out and told them they can’t smoke and that was it. Told us we had to go thru booking I did and they called hotel and hotel refused refund that WE!!!!! Could of moved rooms. Why would we have to move as paying customers following rules ???? Most activities they advertise are NOT included they nickle and dine you to death there! Absolutely will not be back to this place ever. And will be adding bad reviews to other sites! Also making a call to city that they are allowing smoking in there rooms that advertise it’s not allowed! Hate to be a Karen but when you put my child’s health in danger for negligence call me whatever you want!

  • Thelma M

    Date: 09/06/2023

    Just left a day early from this terrible hotel!!! Dirty & Stained bloody mattress.
    I wish I could post pics!! So not waste your time and $ in this hotel!

  • Karen R

    Date: 10/17/2022

    Horrible dirty condo all the way around! DO NOT SPEND YOUR MONEY HERE!!!

Carousel Hotel & Resort is NOT a BBB Accredited Business.

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