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Business Profile

Window and Door Installation

Eastern Shore Window & Door
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Eastern Shore Window & Door's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 11 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:08/15/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Replaced numerous windows. All the windows they installed were drafty. Talked to manager on phone numerous times but kept making excuses and in the end did not send crew out to check and repair.

      Business Response

      Date: 08/23/2022

      Business Response /* (1000, 7, 2022/08/23) */

      Windows were installed and customer was pleased with the work. Was contacted in winter to say that the upstairs windows seemed drafty but downstairs were fine. All windows were installed the same way. Mr F****** was assigned to see customer and make sure there was no user error. Nothing from customer since last January. We will be happy to review job and make sure there are no caulk pops or movement in his opening that would cause any draft. He is a customer for life! With Lifetime warranted products!


      Consumer Response /* (3000, 9, 2022/08/23) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      Their response is not truthful in several ways. First, I was not pleased with the work since the upstairs windows were very drafty. Secondly, concerning the discussion I had Mr F*****, he called to see if I wanted to buy more windows and he told me he could not help me since he was the salesman. He said would talk to Joe who would be in touch to set up a time to send out the actual person who installed the windows to take a look. This call never came from Joe.The reason I was calling Joe numerous times was because I was not happy. I'm still not happy this is why I'm taking the time to file this complaint.
      Until Joe contacts me and sends someone qualified out to evaluate and in the end fix this problem will I be pleased.


      Business Response /* (4000, 11, 2022/08/24) */
      As stated we will be happy to resolve any issues with the window or installation. Customer is a customer for life.
      We will be contacting customer.


      Consumer Response /* (2000, 13, 2022/08/24) */
      (The consumer indicated he/she ACCEPTED the response from the business.)
      The business finally agreed to contact me and resolve any issues with the installation or windows. This needs to occur by the end of this month (August).

      Business Response /* (4000, 19, 2022/09/13) */
      Our apology for the delay. Schedule for me was overloaded. We will be coordinating with customer asap.
      Joe

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