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Business Profile

Pain Management Clinics

Greater Maryland Pain Management

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pain Management Clinics.

Complaints

This profile includes complaints for Greater Maryland Pain Management's headquarters and its corporate-owned locations. To view all corporate locations, see

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Greater Maryland Pain Management has 4 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/07/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I arrived 20 minutes early for my appointment at the ********* location on Thursday, August 2, 2023 and since it was the first time I've been to this doctor there was alot of paperwork to complete and I do not read fast but I had completed most of this paperwork when the doctor was ready for me but was turned away by the lady at the front desk stating I was 15 minutes late and she snatched the paperwork back from the doctor stating I did not have enough completed and was 15 minutes late. This is the most ridiculous thing I've ever encountered and had taken off of work. So now I've lost time from work and need to find another doctor.

      Business Response

      Date: 08/15/2023

      Good Morning, We are sorry to hear that the patient had a bad experience when coming to our facility. It is our policy that if unfortunately the patient is late that we do reschedule them. However Mr. ***** notates that he arrived 20 minutes early for his appointment which with our call center when patients are called the day prior to their appointment they are made aware that they must arrive 45 minutes early to the appointment. A note that is then documented in the patient account (I have attached the two instances where Mr. ****** rescheduled his appointment and the notes from the phone representatives and billing department). The paperwork as you can see that Mr. ****** uploaded was highlighted with areas that needed to be completed. It is notated when they arrive that all sections must be completed BEFORE seeing the provider. I also spoke with the provider that was in our **************** that day to get a better understanding of what he experienced since Mr. ****** stated that the provider had his paperwork snatched out of his hands. The provider stated that he unfortunately never was able to see the paperwork as it was not completed and never made it past the front desk. The Medical Assistant that worked the front desk stated that when Mr. ****** brought the paperwork up and she informed him that they would need to unfortunately reschedule his appointment due to him now being 15 minutes after his appointment time to do the incomplete paperwork he became visibly upset. To point out; at our ********* location that is a space we share with another medical office and Wednesday's are the only day that we are in that location. We confirmed with that office that the Medical Assistant in question kept a very calm demeanor and when the patient began to be upset with the policy she did her best to get him to either reschedule to a different day or to be seen at another location that would have been able to accommodate him as we had openings. We again as disheartened to hear that Mr. ****** did not have a satisfactory visit and have tried reaching out to get him schedule to see the provider that he wants to see on a date that he is in ********* again as well as attempting to get his initial visit in with another provider on a different day to accommodate his schedule.  

    • Initial Complaint

      Date:10/10/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Please give me the shots for my unbearable pain that I've been waiting for 3 months

      Business Response

      Date: 12/01/2022

      Business Response /* (1000, 17, 2022/11/10) */
      We apologize the patient had to wait for his procedure, unfortunately it was due to insurance authorization time frames and certain insurance companies take longer than others. This is by no means an excuse because we know how much our patients need us. We value Mr. Sheats, and he was scheduled for his procedure on 10/25/22 and he has his follow up appointment with us on 11/11/23 10:15am. The patient has been taken care of and we are more than willing to assist him with anything he needs. Thank you

    Greater Maryland Pain Management is NOT a BBB Accredited Business.

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