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Business Profile

Trucking

Red Zone Logistics

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:11/21/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hired this company through BGE help line. Movers arrived 1 1/2 hours late and only showed up with 2 workers instead of the 3 I contracted for. The 3rd guy shows up 1 1/2 hours into the job. They had to load some of the work into my personal vehicle as they claimed they did not wish my televisions to be broken. When I look into my storage unit it still has almost another half truck of belongings there. I asked them would they be returning to pick up the stuff that did not fit into the truck they say no. I already explained to them that the storage unit is only rented until the end of that day and that I would have to find a truck rental and additional movers. The company calls me to say it's an additional $210. Per hour for them to unload my stuff after I already paid them $210 they tell me they will have to unload my belongings where they are. I said that is fine but I'm not paying you another $210 an hour when they showed up late without enough manpower to handle the load. They took off with my belongings and refuse to talk to me. I am also going to try to call the consumer protection line as this is not how you should operate a business. I hope they do not steal or damage my belongings.

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