We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

House Movers

Miracle Movers & Miracle Maids, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in House Movers.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/16/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid $480 on 6/7/2023 for 4 movers for 3 hours, but I only received 2 movers for 2 hours and the additional 2 showed up for less than 30 minutes so we had the full 4 movers less than 30 minutes. They called on 6/7 at 12:40 pm (we agreed they would come at 1pm) stating that they now only had two movers available at the agreed upon time and two that were still at a previous job. They did not know when the other two movers would be able to come to our apartment. We had to return the ***** and clear out our storage unit that day so we could not take the risk of waiting an unknown amount of time for all 4 movers. Because we only had two movers my family and I stepped in to fully unload the ***** and carry as much as they could into the apartment (4th floor, no elevators). We also loaded the boxes from the storage unit and unloaded that as well. We would not have had to do any of that labor if all four movers (that we paid for) were present when they were supposed to be. When the movers were leaving they asked for a payment code. I did not have any information on this. The lead guy took my phone, had me set up an account, and then took the payment code. I later learned this was only supposed to be given if I was happy with the service (which I was not). The two movers that were late were compensated by the people they were moving before us for the extra time spent there. I should not have to pay them for the time they were supposed to be at my apartment but were not. I contacted the mover via Moving Help's issue resolution center but he stopped responding to my messages. This mover beached our contract of 4 movers for 3 hours. I am seeking compensation for this contractual breach.

Miracle Movers & Miracle Maids, LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.