Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/06/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Took My 2011 Toyota Camry into the shop on 11/15/2022 to have an oil change and to look over the car to get ready for the winter. On 11/15/2022 the work that was completed on my car was an oil change, brake fluid flushed/changed, rear brake pads replaced, rear brake rotors replaced, strut mount replaced, exhaust repair, engine mount replaced, along with other Maintenace. After they completed the work, I had to return to have additional work done.
  
  On 11/25/2022 I returned to have the additional work done. The Driveshaft flex disc was replaced & it looks as though they checked & repaired the exhaust system again. Why would they do that if it was replaced on 11/15/2022. Midas need to refund me for that repair.
  
  My complaint is when I returned to have the driveshaft flex disc replaced, I was told the work was completed. As I pulled off the lot & drove away my engine light & tracking light came on. I had to return to see why & was told that they forgot to connect cables. And also, it looks as though they stated that they did work on the exhaust system on 11/15/2022 and on 11/25/2022 & I was charged for the work.
  
  On 12/04/2022 as I was driving home the car shut completely down. Battery light came on, engine light came on, tracking light, abs light. etc. I decided to look under the hood & there was a cut wire. I had the car towed to Midas on 12/5/2022 because I was not able to drive the car. Was told that they check the car and that everything was good except that I needed a battery. They even fixed the cut wire. I said how do I need a battery when I just got a battery in April 2022. I called the shop that replaced the battery & conf in Midas they then started saying that they needed a new battery to check to make sure it was not the alternator. Now I'm confused because I was told that the Alternator was ok.
  
  I've missed ours of work to have my car towed & now have to have it towed again because I refuse to let them do anything else to my car. This is insane!

  Business Response

  Date: 01/25/2023

  1/25/23 is the first time I'm seeing this issue. The letter we received in the mail for the BBB was dated 1/20/23. The customer received a refund of $230.00, check #****, dated 12/21/22 for reimbursement to have the vehicle towed out of our shop and to the shop, the customer had it towed too. Customer supplied the tow bill. I apologized to the customer in regards to the last service visit here and it could have been handled differently for sure. We could have put a test battery in the vehicle to see if it was a battery and/or an alternator issue, but that did not happen and it was our fault for that. That's why I reimbursed the customer the $230.00 for the second tow that should not have happened.