Complaints

This profile includes complaints for Maryland China Co., Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Maryland China Co., Inc.

  54 Main St Reisterstown, MD 21136-1210

• 

  Maryland China Co., Inc.

  PO Box 307 Reisterstown, MD 21136

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dates of the transactions: 7/8/24, 9/6/24, 11/11/24, 1/9/25 Amount paid to the business: $7,869.31 What the business committed to provide: Custom ceramic pig figurines manufactured to approved samples. Delivery was promised within 120 days, with verbal assurance of arrival by mid-November 2024 for holiday sales.Nature of the dispute: LATE DELIVERY, DEFECTIVE GOODS, BREACH OF CONTRACT, UNFULFILLED ORDER Shipment arrived January 15, 2025nearly 3 months late. I was charged $325.60 for air freight without consent. That air-freighted shipment and the full January delivery contained hundreds of defective or half-painted items. I first complained on 11/12/24. Maryland China *** has refused to refund or replace the defective products or reimburse the unauthorized ********* a sole proprietor, I relied on these items for holiday sales. I entered into a production agreement with Maryland China **** who coordinated manufacturing through a factory in China. Over months, I was misled about delivery, product quality, and shipping.7/8/24: $2,808 paid, including $385 for samples and $2,423 toward full production.9/6/24: $315 charged for a mini pig mold. Samples were defective and never approved, yet I was charged and no usable goods delivered.11/11/24: $928.98 charged for 3 cases (2 brown, 1 gold) and surprise air freight. When I protested, I was told they wouldnt reimburse. Mr. ****** later admitted he had no written agreement for that charge.1/9/25: $3,817.33 final payment. Shipment was extremely late and defective. Over 67% of gold pigs were scratched and flawed; brown pigs were underpainted.Despite promises of zero defects, most items were flawed. I had to cancel orders, issue refunds, and discount inventory. Maryland China *** still owes at least $1,547.74 and has refused to make it right. My business suffered severe financial and reputational harm.

  Customer Answer

  Date: 05/12/2025

  Email exchange from merchant after receiving notification from BBB with my detailed reply.

  Customer Answer

  Date: 05/13/2025

  The merchant has admitted I am due a refund of $2501.74, however he is making it contingent upon me withdrawing my BBB complaint and signing away my consumer rights.

  Customer Answer

  Date: 05/15/2025

  Merchant continues to pressure me to erase public record of complaints of bad faith business practices in exchange for a partial refund of defective merchandise. He continues to attempt coercion to avoid answering to outside entities. He falsely states that the onus is on me to act before he can refund anything. 

  Customer Answer

  Date: 05/15/2025

  This is Ed ******* third coercive attempt to make a partial refund contingent on me waiving my rights and scrubbing the record for him. 

  Business Response

  Date: 05/20/2025

  Dear BBB,
  Thanks for your letter regarding the complaint from **** Voltron. Im sorry your office had to become involved in this situation as we have been trying to resolve this with **** for many weeks. 
  
  We imported some ceramic pigs to attempt to match her domestic production from her studio. Initially, she was very pleased and then she became unhappy with certain aspects of the production. We made attempts to remedy the situation, changing the factory specifications,flying in inventory so she could have goods for last year's holiday season, etc. , and offering to have the factory make replacements for the pieces she was not happy with.
  
  On April 15, she requested a refund of $1547.74 and I was out of the country at the time. By the time I got back to the office and responded, she had initiated credit card chargeback disputes in the amount of over $8000. I contacted her and offered to settle her dispute if she would withdraw her credit card disputes. She went dark and did not respond to my settlement offer, despite our offer to meet her demand.
  
  On May 12, she emailed me,this time requesting a refund of $2501.74, adding to her previous refund request. She had also filed a dispute with the Better Business Bureau. She would not respond to me or take my phone calls as I attempted to settle this with her directly and simply.
  
  On May 15, I emailed her agreeing to her refund request of $2501.74 if she would rescind her complaint with the BBB and the State of Maryland and withdraw her credit card disputes. I offered her exactly what she had requested and again she would not respond.
  
  On May 19, I emailed her again and got no response.
  
  Also on May 19, I found out from my office manager in China that **** contacted him directly, praised the quality of the production and tried to gain access to the ceramic factory we used to create her products. She tried to go around Maryland China and deal directly with the factory, while complaining to her credit card company and the BBB about the quality of the production.
  
  On May 19 I emailed **** again and offered her one more chance to settle the complaint directly, for the full amount she requested and again she did not respond.
  
  I will continue to try and work with **** to settle her dispute, but I cant send her a refund check until she cancels her credit card disputes. We will not lose the credit card payments she made and send her an additional check as a refund settlement. She is being very unreasonable, but we will keep trying.
  
  Thank you for your concern with this matter, but I can assure you that we are trying to make things right for her. We have been in business for 115 years and have never had a situation with a customer being so unreasonable and evasive.
  
  I am attaching copies of our email exchanges as well as Noras exchanges with my office in China.
  
  I dont know what your procedures are as weve never had a case like this, but we will continue to try to reach **** to resolve the dispute.
  
  Sincerely,
  
  ** ******
  
  ****** A. ******, President
  Maryland China Co., Inc.
  ***********************************************************
  ************
  ************
  ************ fax
  

  Customer Answer

  Date: 05/20/2025

   
  Complaint: 23314318
  
  I am rejecting this response because:

  I have already submitted the full extent of the damages to my financial institution and multiple consumer agencies. I have nothing further to add here, except to state that ****** ****** of Maryland China Company has unfortunately chosen to use the BBB platform to make comments that are grossly misleading.
  
  I was offered a conditional refundonly if I dropped all complaints and chargebacksan act of coercion that would have required me to waive my consumer rights. This despite documented product defects, severe delays, and an unauthorized charge.
  
  I am quite pleased to have a public record of ****** Weiners conduct. Other small businesses are urged to proceed with caution when dealing with Maryland China Company.
  
  I thank the Better Business Bureau for its ongoing work on behalf of consumersespecially those navigating unethical or abusive business practices
  
  Sincerely,
  
  **** Voltron

  Business Response

  Date: 05/21/2025

  Dear BBB,

  We have already informed **** Voltron and everyone else that she complained to. that we are willing to refund her the amount she has requested. We only ask that she stop the credit card chargeback process so that we don't end up having potential chargebacks AND issuing her the full refund she requested. We are not willing to suffer both losses. We are asking that **** rescind the credit card chargeback process and we will immediately send a refund check in the amount of $2501.74. We are not willing to make this refund and then have potential additional losses due to a decision by her credit card company. We are also asking her to sign a document that this settlement will be full and final, not an unreasonable request.

  It's really very simple: rescind the credit card chargeback complaint and we will issue a check.

  Frankly, I don't know what more we can do to satisfy ****.

  Thank you for your attention to this situation.

  Sincerely,

  ****** A . ******, President Maryland China Co., Inc.

  Customer Answer

  Date: 05/21/2025

   
  Complaint: 23314318
  
  I am rejecting this response because:

  This is not about a settlementthis is about a refund for verifiably defective products delivered late and an unauthorized charge.

  Thank you again, Better Business Bureau. I appreciate your platform and the opportunity to respond.
  
  Sincerely,
  
  **** Voltron

  Business Response

  Date: 05/23/2025

  I am baffled by ****** response. We are going in circles here.

  She requested a refund, we agreed to the refund, and yet she continues to reject the refund.

  All we ask is that **** rescind the credit card chargebacks so that we are not paying her more than she has requested,  and we will immediately send her the refund that she has requested.

  Seems pretty simple to me.

  Please advise what, if anything more we can do to close out this complaint.

  Sincerely,

  ** ******

  Customer Answer

  Date: 05/27/2025

   
  Complaint: 23314318
  
  I am rejecting this response because:

  From the beginning, ** ****** has attempted to coerce me into withdrawing valid complaints in exchange for a refund for defective products he knowingly sent. That is, frankly, unconscionable.
  I did not reject the refund. I stated that it is a refund, not a settlement, and I should not be required to withdraw valid complaints or chargebacks or sign anything in order to receive money I am already owed for defective goods and an unauthorized charge.
  Mr. ****** continues to frame this inaccurately, and claims to be baffled, but perhaps whats baffling to him is that someone is saying no to his bullying and coercive tactics. My position has been consistent: if he wishes to issue the refund he agreed to, he is free to do so without conditions and to the original form of payment.
  He is perfectly able to issue a refund while a chargeback dispute is open. The fact that he is concerned the credit card company may refund more than the amount hes now offering only underscores that he is aware there is a legitimate problem.
  
  Sincerely,
  
  **** Voltron

  Business Response

  Date: 05/27/2025

  Hi *******,

  I read ****** response and frankly, it's ridiculous. We are not going to send her a refund AND have her pursue the credit card chargebacks for the same goods that we're issuing a refund for. That makes no sense to any reasonable person or company.

  We are willing to send the refund check as soon as we know that **** has rescinded the credit card disputes. We are not going to pay her twice. We intend to continue to fight the credit card chargebacks since they are for more than the refund amount she has requested. 

  If **** is serious about settling this matter, it would be very simple for her to contact her credit card company, have them confirm that she has dropped the chargeback claims and then we will immediately issue the refund that she has been seeking. This seems like the logical and simplest way to settle the dispute if that is what she really wants. 

  I am not sure what counseling a BBB mediator does, but it would seem logical for you to recommend this course of action to ****. If she refuses this, it is because she has an additional agenda. This seems like a straight forward business decision. She can have exactly what she wants and what we are willing to refund if she takes away the pathway that would have us pay her twice for the same issue.

  Thanks for your help with this,

  ** ******

  Customer Answer

  Date: 05/29/2025

  I spoke with ****************************************** on 05/22/25 to verify that a refund can be completed on a charge that is currently under dispute. Mr. ****** is aware that a merchant can absolutely complete a refund to a disputed charge. And in fact, this would help close the dispute more quickly as it would show that the merchant has responded to the problem. Mr. ****** has been very clear that he is unwilling to refund for defective goods in the event that the credit card company upholds more than the amount he has agreed to, evidence that he is aware of the damages caused by his company to my small business by delivering late and delivering defective goods.

  Customer Answer

  Date: 05/30/2025

  Discover Card has advised me not to close a dispute at the request of a merchant. If Discover ultimately does not issue a refund, I will look forward to receiving a REFUND from the merchant to my ORIGINAL FORM OF PAYMENT for goods not delivered as promised, defective goods and an unauthorized charge.

  Business Response

  Date: 06/13/2025

  Hi *******,

  Thank you for your help in this unfortunate matter. We have continued to reach out to ****, but she is determined to pursue the credit card chargebacks. We will need to wait until the credit company evaluates our response.

  We appreciate your help and professionalism and we hope that this ends this case as far as BBB is concerned. We are still willing to give the customer everything they asked for, but for some reason, that is not enough anymore.

  Have a nice weekend.

  Sincerely,

  ** ******