Reviews

Review Details

• Review fromYadira Z

  Date: 12/27/2023

  1 star

  Yadira Z

  Date: 12/27/2023

  They are abusive , they do t care about the building they manage all they care is about how to make money from people like us that can’t afford an increase of 29% in a building that is already expensive to live with a maintenance fri about 900 and Kenneth B**** doesn’t care about older people living in this building Carolyn Condominium . He is abusive on the extra fees he adds for anything he think is ok for him . , always looking a new way to make us pay him more money .we need a new management company for Carolyn Condominium.
  

  QUASAR

  Date: 12/29/2023

  Thank you for sharing your thoughts about the management of Carolyn Condominium. We acknowledge the challenges you've highlighted, and we value your input.
  
  It's crucial to clarify that Quasar functions as the management company overseeing day-to-day operations, but decisions regarding fees and services rest with the Association's board. The Board actively reviews the Association’s past, current, and future anticipated expenses including ongoing operational expenses, maintenance and repairs, capital improvements, and required reserves. In analyzing all these figures, the Board then determines a budget for the Association each year. That budget must meet the financial needs of the Association. Quasar has a management contract with the Association, that contract is a fixed price contract, and is only a small piece of the Association’s overall budget.
  
  The Board recognizes the significance of financial considerations, especially when facing a proposed increase. Quasar encourages you to engage with the Board during regularly scheduled board meetings and/or through all other communication channels available to you for you to express your concerns. All owners’ feedback is helpful to the Board in helping guide the Board when making decisions regarding your community.
  

• Review fromJames W

  Date: 07/10/2023

  1 star

  James W

  Date: 07/10/2023

  Quasar Property Management is a Awful Company with a Awful owner!! I would not recommend anyone to do business with them!! One of my family members has live at City View Condominium for over 20 years with no problems until Kenneth B**** came along. When I say Kenneth B**** has destroyed and terrorized that community it is an understatement. Because of Kenneth the community is on the verge of going bankrupt. NOT one single improvement has been made to the property. EVERYTIHNG about him and his company is deceptive. He is telling people that they owe when they don't. He is foreclosing of peoples property without warning or working with the person. All he has done is pad his pockets and caused an array of problems. He appears he saw an opportunity to take advantage of the small black community in SE Washington, DC. Its just sad.
  

  QUASAR

  Date: 12/29/2023

  Thank you for expressing your concerns about the challenges that your family member has faced at City View Condominium. We want to assure you that our goal is to contribute positively to the communities we manage, and we take your feedback seriously.
  Quasar serves as the management company overseeing day-to-day operations, and while we understand the frustrations expressed, it's important to clarify that the board is responsible for setting fees and determining services provided. The Board actively reviews the Association’s past, current, and future anticipated expenses including ongoing operational expenses, maintenance and repairs, capital improvements, and required reserves. In analyzing all these figures, the Board then determines a budget for the Association each year. That budget must meet the financial needs of the Association. Quasar has a management contract with the Association, that contract is a fixed price contract, and is only a small piece of the Association’s overall budget.
  In terms of delinquencies, the Board provides instructions and guidance to Quasar for delinquent owners. Quasar makes every effort to work with owners and their financial abilities to institute payment plans to fulfill their obligation to the Association. When owners fail to comply with, or meet their financial obligations, the Board communicates to Quasar, and this may result in liens or the foreclosure of properties. Quasar is committed to providing consistent notices and working with owners facing financial disparities. Foreclosure is a last resort, and we strive to find solutions that benefit both parties. We extend the same level of respect and commitment to owners of all the associations we manage. If your family member believes there is a discrepancy, we welcome them to address it with our finance department for a thorough review.

• Review fromCraig W

  Date: 05/24/2023

  1 star

  Craig W

  Date: 05/24/2023

  no hot water in the middle of cold weather in January! no hot water for 5 days!! we had to end up staying in a hotel for 5 days! no refunded at all. there were constant issues. just you name it. it was worst experience I ever had in my life.
  

  QUASAR

  Date: 05/30/2023

  Hey Juran! Thank you for taking the time to share your feedback. We greatly appreciate your understanding and positive approach in recognizing that unforeseen circumstances can occur, even with the best intentions. At Quasar, we strive to provide exceptional service to all our clients, and we are glad to hear that we have been able to address your needs effectively whenever you required assistance. We believe that open communication and prompt resolution are essential in maintaining a healthy client-manager relationship. Your kind words regarding our team's efforts to address and resolve issues are highly encouraging. We take pride in our commitment to ensuring the satisfaction of our clients, and your feedback serves as a testament to our dedication. We are grateful for your trust and support in choosing us as your property management company. Please know that we will continue to prioritize your needs and provide prompt and efficient assistance whenever required. Should you have any further questions or concerns, please do not hesitate to reach out to us. We are always here to assist you and further improve your experience with our services! Thank you once again for your positive review. We look forward to serving you in the future!
  

  QUASAR

  Date: 10/10/2024

  Dear *****,Thank you for sharing your concerns regarding the hot water issue you experienced. We apologize for the inconvenience caused, especially given the cold weather conditions. We understand the frustration and inconvenience this situation may have caused you and your family.We would like to clarify the responsibility and reimbursement policy in such situations. As a property management company, we manage the property on behalf of the Association and act upon the instructions of the Board. Each owner in the association carries insurance that is designed to address and cover these types of situations. The association, in accordance with its governing documents, is responsible for the maintenance, repairs, and associated costs related to the common areas and shared infrastructure. While we understand your disappointment regarding the lack of reimbursement, it is important to note that Quasar, as the property management company, does not have the authority to provide reimbursements. However, we acknowledge that this situation was not handled as smoothly as you may have liked, and we sincerely apologize for any miscommunication or inconvenience you experienced. We understand the impact it had on your daily life and the additional expenses incurred due to staying in a hotel. We recommend in these situations that you contact your insurance company as it is likely part of the coverage you have as a homeowner to be reimbursed for this type of expense from them.We appreciate your feedback as it helps us identify areas for improvement. Should you have any further questions or concerns, we encourage you to contact our team directly (******************************************************************************************************************).Once again, we apologize for the inconvenience you experienced and thank you for bringing these matters to our attention. We value you as part of the community and will continue to strive for a better experience in the future.

• Review fromJuran J

  Date: 05/24/2023

  4 stars

  Juran J

  Date: 05/24/2023

  I have no need to bash this team. human things happen and they fix what’s needed on their end. I can say they have worked with me when I needed!
  

  QUASAR

  Date: 05/31/2023

  Hey Juran! Thank you for taking the time to share your feedback. We greatly appreciate your understanding and positive approach in recognizing that unforeseen circumstances can occur, even with the best intentions. At Quasar, we strive to provide exceptional service to all our clients, and we are glad to hear that we have been able to address your needs effectively whenever you required assistance. We believe that open communication and prompt resolution are essential in maintaining a healthy client-manager relationship. Your kind words regarding our team's efforts to address and resolve issues are highly encouraging. We take pride in our commitment to ensuring the satisfaction of our clients, and your feedback serves as a testament to our dedication. We are grateful for your trust and support in choosing us as your property management company. Please know that we will continue to prioritize your needs and provide prompt and efficient assistance whenever required. Should you have any further questions or concerns, please do not hesitate to reach out to us. We are always here to assist you and further improve your experience with our services! Thank you once again for your positive review. We look forward to serving you in the future!
  

• Review fromMelissa H

  Date: 05/11/2023

  4 stars

  Melissa H

  Date: 05/11/2023

  I love Quasar. I never had a dull moment with them within the year I rented from them. They handled all issues effectively and immediately.. They were caring and kind. Not sure how some say they are rude, because I never got that I recommend them hands down. Great company and staff!!!!!
  

  QUASAR

  Date: 05/12/2023

  Thank you for sharing your positive experience with us
  Melissa! We greatly appreciate your kind words and are thrilled that you had a
  wonderful time renting from us! We take pride in providing excellent service,
  promptly addressing any concerns, and fostering a comfortable and convenient
  environment for our tenants. We understand that different experiences can vary,
  and we appreciate you mentioning that you haven't encountered any rudeness from
  our staff. We work hard to maintain a professional and courteous demeanor at
  all times, and it's rewarding to receive positive feedback in that regard! If
  you need further assistance or have additional feedback, please don't hesitate
  to reach out. Thank you for choosing Quasar Property Management, and we look
  forward to serving you with continued excellence in the future!