Complaints

This profile includes complaints for The Schroedl Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  The Schroedl Company

  8919 Philadelphia Rd Rosedale, MD 21237

• 

  The Schroedl Company

  422 B and O Ln Wilmington, DE 19804-1445

• 

  The Schroedl Company

  422 B & O Lane Wilmington, DE 19804

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  CRDN assisted with fire in my home and paid via ******************* Company. They damaged, lost and fell to restore property to before fire conditions which is what they were paid to do. They have stopped responding and stated to sue them after i was forced by ********* to pay them for felling to do a good.

  Customer Answer

  Date: 02/26/2025

  CRDN in ******** removed contents from my home after a fire

  They did not do a satisfactory job, they damaged, lost and destroyed property then refused to reimburse and stopped communicating 

  They refused to provide insurance information to file claims 

  Business Response

  Date: 03/25/2025

  CRDN engaged in multiple interactions with the customer in an effort to resolve their concerns. Despite these efforts, including addressing the customer's perception of a continuing smoke odor on cleaned items, a mutually agreeable resolution could not be reached. CRDN's assessment indicated the absence of said odor. However, an impasse was ultimately reached.
  

  Customer Answer

  Date: 03/25/2025

  CRDN lied from the very beginning of their agreement with me. They broke up items in the home when packing out the house, They made several attempts to clean clothes that were not cleaned to pre fire condition, and they tried to force smokey clothes down my throat. From there they lied about cleaning items and I was forced my the insurance Travelers to pay them for nothing. They deliberately destroyed my clothes and contents. CRDN balled leather ****** and Fedora hats in black trash bags damaging same. They damaged furniture and took doors off of my tools cart for no reason. They have not fixed or paid for damage. They acknowledge the damage but refused to pay. They refused to provide insurance information to file insurance claim and travelers have refused to cover damages. CRDN sent an email advising to sue they for the damages and they cut off communication. 

  They are a subpar restoration company and have no respect for fire victims. They gave back unclean contents and listed as clean to get paid. They are only in for the money, not the service to for the victim. They are a scam and should out of business the way they take advantage of vulnerable victims.

  Customer Answer

  Date: 03/25/2025

  Dear Mr. ************ have reviewed your recent communications and understand your concerns regarding damaged and implied missing items. Despite our best efforts to resolve this matter amicably, it appears that we have reached an impasse.
  Given the circumstances, we believe that the most appropriate course of action is to address this matter through the legal system. We respect your right to seek resolution through the courts and will cooperate with any legal proceedings.
  Please direct any legal correspondence to our legal department via mail at ********************************************************* Unit #***. We recommend that you consult with your legal counsel to proceed accordingly.
  Thank you,
  *** ****
  Contents Manager
  Mobile: ************

• Initial Complaint

  Date:05/08/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had a kitchen fire in our home in November 2023 and CRDN was hired to pack up our home until repairs were made. Upon our items being returned in December and January we having missing items such as cards , gift cards, jewelry and an iPhone 12. Kimberly ******** is not cooperating with us in getting this issue resolved. Along with stolen items we also have damaged items that was damaged by the company witch has not been addressed either. We would like our items returned and damaged items reimbursed,

• Initial Complaint

  Date:02/20/2024

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had smoke damage on 3/25/23. My claim # is 408201-GO with **********. Nationwide paid CRDN over $6,000 for the cleaning of my items. CRDN picked up my clothes/textiles on 3/31/23. They returned them at the end of May 2023. After unpacking all the boxes in June I discovered numerous items were missing and some were damaged. I notified CRDN on numerous occasions and spoke with several different representatives (********* - supervisor, ****** ***** - Claims Representative, ****************************** about the items from June -November 2023. I sent them a list of the missing/damaged items and pictures of the damaged items. CRDN sent a payment adjustment to Nationwide for the damaged items that were previously paid for, but I was never compensated for my loss of the damaged/missing items. I notified CRDN I really wanted my missing items returned because some of the items were custom-made and could not be replaced. The CRDN staff would tell me they would look into it but never got back to me. CRDN says they have a tracking system to locate items but they were never able to find my items. My last interaction with CRDN was in November 2023. They have never gotten back to me with a resolution (the return of my missing items or financial compensation).Missing Items: black/purple maxi dress, blue sweatpants, black sweatpants, brown dress pants, blue capri pants, red/pink button shirt, black shirt with paws, sheltie bedspread, two tapestry throws (one from ***** **** concert), purple custom-made blanket from t-shirts I collected from the past 30 years), sherpa blue paw throw, velux purple blanket, blue skirt, floral skirt.Damaged Items: **** jacket, dog shaped towel, five pounds box of miscellaneous items (socks, towels, shoes, belt, two jackets).

• Initial Complaint

  Date:10/07/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  CRDN picked up items to "restore". They were paid a huge amount of money to just toss items in a washer machine. Over $9,000!! They returned items that were clearly destroyed and non restorable. Unable to locate some items items. They they say they never took the items but yet returned some of the items they say they never took, such as evening gowns. Destroyed suade shoes with their cleaning process. Various promises have not been kept, lack of communications. Asked for itemized list multiple times detailed each item and how it was cleaned and price charged to clean item. They have not sent such a list. They there was no NON restored items and yet I received a bag wit h2 items and a box with multiple items marked as NON restorable. They did not notify insurance as such and they were paid for restoration and I am unable to make a claim because they said they had no NON restorable items and clearly I do. So upset this company and their handling of my items. I have many such pictures as attached. Showing items not restored that were sent back, items they took that are missing.
  

  Business Response

  Date: 11/04/2022

  Business Response /* (1000, 8, 2022/10/24) */
  ***Document Attached***
  Ms. Alley's adjuster reached out to us on 7/20 to schedule the pickup of her textile and electronic that were damaged/affected by the fire at the property she rents. It did take some time to eventually reach her, but we were eventually able to schedule both pickups for 8/2. At some point, she cancelled the electronics portion, and we only addressed the textiles on her claim. At the time of pick up, our team explained our processes to her and asked if she had any questions or concerns before they got started. They also secured our work authorization form, photographed the affected rooms/items, and created an inventory of items collected for restoration. The work authorization and inventory forms were reviewed and signed by her.
  
  Her belongings were then brought to our warehouse, where our tagging item reviewed her inventory, identified how each item is to be cleaned per the manufacturer's labels (wash & fold, dry clean, etc), created a more thorough inventory, identified non-salvageable items and separated the inventory for cleaning. At this time two items were identified as non-salvageable (NS) and a list of these items was created and reported to her adjuster on 9/26. In addition, during the tagging process, it was determined that not only did shoes and purses have damage from her claim, but they also have wear and tear damage from either age or usage. This is very common when it comes to certain items.
  
  The final delivery of her belongings took place on 9/23 and on 9/26 she reported missing items and 'damaged' or 'uncleaned' items. We immediately researched the missing items, and it was determined that we did indeed miss a box of wash & fold items. With respect to 'damaged 'items, we offered to do an inspection of these items, to which she responded with "I have pictures of items no reason to wait to go thru it all." I explained that an inspection is required. And as you can see in the attached email thread, she was advised "Unfortunately, we cannot report something as non-salvageable based on photos. We will inspect on Friday when we deliver." The items she had concerns with were pick up and returned to our warehouse for a more thorough review and it was determined that they would be reported as non-restorable (NR) to her adjuster. On 10/12, the first NS report and the NR report were emailed to Ms Alley, her adjuster, *********************** ******************** and ***************************
  It is important to note, NS items are not invoiced. However, NR items are, as an attempt to bring them back to pre-loss condition is completed.
  On 10/21 she was emailed that we had completed our review of her claims and determined that we did not pick up for cleaning, the deco gowns she is claiming we still have. All of our documentation, tagging, photos and reconciliation support that we do not have these items. It is very possible that these items were left behind because they were identified on site as NS. Items identified on site as NS are left behind and are usually reported to the adjuster by either the contractor or the insured. We also suggested, if applicable, that she reach out the contractor or possibly the property management company for her rental. We have no ways of knowing what other companies were brought in to work this claim. It is possible that another company removed or documented these items.
  
  I have also attached the supporting documentation. If there is any further information you need, please don't hesitate to reach out.