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Business Profile

Family Entertainment

Funfull

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Family Entertainment.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/24/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been a customer with ****** **** before they became Funfull. I was originally signed up for the 999 promotion until they changed their payment methods to debit cards. Only I then contacted Funfull phone to be told an email was sent to change payment options, then spoke to Funfull to update my payment information because I am not comfortable ever entering any of my personal information online or with these apps I asked Funfull for affordability reasons how I can obtain the original membership of 999 because I never received the email ,. I do not have an email address that I use or check for any purposes to include business practices of any kind, I explained to them that the up charge to now 1495 would create a hardship and I that want to keep the membership for my grandson! I recently came to notice through my personal banking app that Funfull has been taking two payments from my account since the account was re-created in oct of 23 on the phone with Funfull and I could not afford the 1499 from the 999! I asked for a resolution to this problem and it has been nothing but a terrible argument to include being told that only two months of almost a year of them taking these payments would be refunded to me. I am putting this complaint out here in hopes for a better resolution, and to also make other people aware! I will add that Funfull was very unprofessional and accused me of bashing their business which I would never do. I just want an explanation and not multiple excuses as to why any of this was done to me. I ! I’m not sure who or why these online business affairs are being aloud but there are many consumers out here like myself that are not tech savvy, and do not utilize emails and apps to ever do business. This is unfair in so many ways, and I am asking for a better resolution as a consumer and as a person that has to live within my means!

    Business Response

    Date: 07/31/2024

    Hi BBB Team, 

    My name is ******, Owner of the Funfull Platform.  Yesterday I have reached out to Mrs. ****** and resolved her concern.  She said she will be reaching out to BBB to pull back the complaint.  thank you.  ******

Funfull is NOT a BBB Accredited Business.

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