Complaints

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• Initial Complaint

  Date:11/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The service company came to my property to remove two trees from the neighbor's yard and one tree from my property. The house was visually inspected upon completion of the work, and so far, damage to the siding has been observed. Early next week, a thorough assessment is planned by a professional roofing company that has recently repaired and replaced sections of the siding and the roof. To facilitate this assessment, I have withheld the amount the tree company is requesting, as I would like them to cover the damages. However, they continue to call and threaten me for not paying their fees.

  Business Response

  Date: 11/10/2023

  We were first contacted by ***. **** who was concern because her neighbors wanted her to remove a tree which she did not want to do because the tree was in perfect conditions.

  Business Response

  Date: 11/10/2023

  ***. ****  included **. ***** her self and our office cell in a group txt in which she express her concern for the removal of the tree as she wanted the cost to be split in between her and **. ****** since he had intentionaly damage the root system of the tree with the intend to excavate for a new driveway. In this txt messages which we have on file but have difficulty uploading due to the length of them. ** ***** agreed to pay for half of the removal price.

  Business Response

  Date: 11/10/2023

  **. ***** Contacted our office directly to have our estimator stop by to take a look at additional work in his property which he wanted a discount on since he was splitting the cost of the initial tree with **. ***** We agreed to due the additional described work on his proposal for $780. Nothing was agreed on between the two of them for months until they decided to submit sign contracts of the propose work. The picture attach is of the tree that they share the cost on which is at the far back of the two adjectives properties. This tree was remove with a climber roping down limbs and logs to the ground in the back yard, That debris was then cut with chain saw into manageable pieces and haul to the front. The tree is no wear near the claim damage. This existing damage was also point out to him, since ***. **** had already mention he had recently had his roof change.

  Business Response

  Date: 11/10/2023

  **. **** the work was done and he was brought out to inspect the work, he only provided us with the payment ***. **** had left with him. After contacting him for days to collect payment for the work done he responded via the group txt ***. **** had created that he had no intention of paying because of the claim damages at which point ***. **** and my self were disappointment because we all knew that was already existing. There were no treats made, however ***. **** did mention that if he did not pay for his part she was willing to take legal action as, for which we advised is best he pays the total due and refrain from the false accusations. I also advised him to contact the roofing company to have them review their work as there was no way such high up damages were cause by limbs been haul away. Not to mention the crew was nowhere near the said premisses where the damages were done .