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Business Profile

Property Management

Victory Management, Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Victory Management, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Victory Management, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:11/17/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The HOA Property Manager for Colonial Woods of Victory Management, Inc., is ignoring my October 8, 2022 and October 21, 2022 receipt submission/status check emails for reimbursement of 6 dead and unkept trees that I had removed & stump grinded from the property behind my fence on August 25, 2022 (with HOA approval) that the Property Manager and HOA board members now says belongs to the Colonial Woods Homeowner's Association although the County said and the HOA agreed they were on my property on July 12, 2022. The HOA Property Manager & the HOA board members reviewed my Deed on September 21, 2022 and determined/interpreted those 6 trees in-fact belongs to the HOA in the Fence & Sign Easement after they had already approved me to remove the trees but when I requested to move my fence back to the area where they approved removal of the trees it became an issue and I kept getting the run around about whose property I was trying to move my fence to. As such, I cancelled my request to move my fence and requested reimbursement for the 6 trees removal/stump grinding based on their new determination although the HOA had not maintained those 6 trees (which they now say is on common subdivision property) in over 10+ years since I've been living in the subdivision. The HOA Property Manager asked for a copy of the receipt on September 22, 2022 but will not respond to my emails now after I emailed her the receipt for $1400 on October 8, 2022. (NOTE: There was a delay in getting the HOA Property Manager a broken down cost/receipt for just the 6 trees removal & stump grinding because I also paid for tree trimming and I had to wait for the servicing company to provide a breakdown showing the separate costs for each of my services).

      Business Response

      Date: 11/24/2022

      Business Response /* (1000, 6, 2022/11/24) */
      This complaint is filed against the wrong entity. Victory Management is the agent for Colonial Woods HOA, Inc. Ms. ******* seems to have an issue with her HOA not Victory Management. Victory Management has no authority to act on her request. Her request was passed ** to the Colonial Woods Board of Directors per her request for their review and consideration. Please close this complaint accordingly.

      Business Response /* (4000, 20, 2022/12/06) */
      This is my last response regarding this issue. As I have stated now on 3 separate occasions. This owner has a complaint with her community association not Victory Management. This complaint is filed against the wrong entity. Victory Management is the agent for Colonial Woods HOA, Inc. Victory Management has no authority to act on her request or on behalf of Colonial Woods. Her request was passed on to the Colonial Woods Board of Directors per her request for their review and consideration. Please close this complaint accordingly.

    Victory Management, Inc. is NOT a BBB Accredited Business.

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