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Business Profile

Fuel Oil

Tevis Energy

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fuel Oil.

Complaints

This profile includes complaints for Tevis Energy's headquarters and its corporate-owned locations. To view all corporate locations, see

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Tevis Energy has 6 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/11/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am 72 paid cash $80,000 for mobile home. Saw it loved it. Furnace and air working great. Owner had it serviced before I moved in and everything was great. Day moved in, air stopped.. 103 degrees we moved in. Tevis came and said it was dead after it was serviced earlier and the owner got a service contract same day. My now I am living without air and apparently no furnace for winter either. Tevis is not helping at all. Says ***** for a new one . I paid my $80'000 life savings and I can't afford a new Air. They will not send me supporting documents to see if my insurance will pay for it. My insurance keeps calling me to get diagnostics and Tevis refuses to give them to us.

    • Initial Complaint

      Date:10/14/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Two weeks ago I called Tevis Energy and asked them to fill my oil tanks. I was very clear about how much oil I needed and what level my tanks were at before filling. They quoted me a price at 4.199 per gallon. Tevis energy also has records of my previous fill ups and knows that my tanks were running low.

      The driver only filled me 1/4 (150 gallons) and left it at that. I called back to ask them why they only filled 150 gallons and they said the truck may have run out of fuel but the driver was usually good about recording that in their log. They checked with dispatch and told me that they could not determine if this was the case.

      Now oil prices are higher and I still need my oil for the winter and this forces me to pay about 300 dollars more than I would have if they would have filled me up at 4.199 our agreed upon price.

      I called back today to ask them to fill my tanks because I fear the prices are only going to rise.

      Business Response

      Date: 11/16/2022

      Business Response /* (1000, 12, 2022/11/08) */
      WE WILL BE HONORING THE DISCOUNTED PRICE FOR HIS SECOND FILL UP, AT THE PRICE HE GOT FOR HIS FIRST FILL UP. THAT WOULD BE A DISCOUNT OF 85 CENTS PER GALLON.
      THANK YOU.


      Consumer Response /* (2000, 14, 2022/11/08) */
      (The consumer indicated he/she ACCEPTED the response from the business.)
      They honored my original price per gallon.

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