Business Profile

Bank

TD Bank

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bank.

Complaints

This profile includes complaints for TD Bank's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,867 total complaints in the last 3 years.
709 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/24/2022
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received a letter from TD Bank regarding my escrow account. I was told to send in a seperate escrow check so that my mortgage payment would stay at or about the same monthly payment. I did so. TD Bank online shows "MISC Receipt" $267.03 on 7/11/2022. I mailed in this escrow check with a copy of TD Bank's correspondence with explanation. As of today, it still shows MISC Receipt. I then on 8/1/2022 sent in my regular morgtage payment, and that is ALSO showing as "MISC Receipt" $795.65. Misc receipt just means they have attached the amount received to my account number, but haven't applied it to the loan amount. I received a letter stating I am late with my August payment and I have sent numerous communications with only "shruggs" from those who reply. I usually also send in Principal only payments once a month, but did not do this so far in August because TD Bank has not yet corrected my July monies received. I am unable to have a resolution on my own and seeking help.
Business Response
Date: 09/01/2022
Good day. Please see the attached letter. Thank you.
Customer Answer
Date: 09/01/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
As long as they do what they say they will do in the letter without further push from me for correction / updating my account. Thank you.

Regards,

*****************************
Initial Complaint
Date:08/23/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have had more problems then I can count withmy ******* S21 Ultra phone. I have now paid off the phone and I canceled the pathetic *************** but I'm still be charged for it, which ******* blames TD Bank and TD Bank blames *******. On top of the ***************, I am now being charged $24.84, because they say that TDBank cess only able to pay 37 cents. Which is NOT my fault! The money was in there, so you could have taken it. These criminals won't stop hurting me! This worthless phone and caused me a never-ending supply of problems and that doesn't ever seem like it will stop! I not only want to stopped being charged fees that I don't owe but I want the insurance payment back for this month. I canceled the insurance plan on the 1st of this month and therefore I shouldn't be charged anymore more. So ******* and TD Bank, why don't you stop acting like criminal enterprises and GIVE ME MY MONEY BACK AND STOP BILLING ME LIKE I HAD ALREADY ASKED FOR?! You have made so much money off of me and I have never even used the insurance. This ends now!!!
Business Response
Date: 08/30/2022
Good day. Please see the attached letter. Thank you
Customer Answer
Date: 08/31/2022
Does this mean that I will no longer be billed for anything more? I gave you the right to take out the money but then you decided not to take out the full price last month. Which then after I canceled, I was told I would continue getting billed for the next few months. So if this is now done and I no longer owe anything more, that thank you. I appreciate that. I never even used ************ plan. I only used the warranty, which came with the phone. So you made off with hundreds of dollars and never had to spend anything. So I hope this issue is now done.

Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

FAQ

Regards,
*******

Business Response
Date: 09/07/2022
Good day. Please see the attached letter. Thank you
Customer Answer
Date: 09/08/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.

Regards,

*******************************
Initial Complaint
Date:08/23/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had filed a dispute against a merchant who never delivered my items and has refused to answer my calls. My transaction of $2,993 with momentum transpired with my TD credit card ending with **** on March 18th, 2022. ********* has not delivered items nor respond to my calls, so I called TD bank to assist me. Claim was successfully filed with TD bank; however, they closed the case in favor of merchant stating I did not respond to their request. It is not true because I answered all questions and sent them everything requested via fax; it is confirmed they received it. I was assured it was an error on their side after I spoke to a supervisor. The last supervisor who contacted me saw the numerous time I have called TD bank and even said he will follow up with the agents I have been speaking to because he sees all the needed information and they ought to have opened the case. He told me case will be escalated for assistance so I should check back after 7 days. I do have the recorded conversation with the supervisor if you will need it. Anytime I call back, they say the case is still pending, but to my surprise, I called back on 8/22/2022 and the agent said the company has made a note that the case should remain closed. Please help me because TD is not willing to assist me, I feel disrespected, time wasted, and discriminated at. I do not know what else to do because TD bank has everything they need, and different agents have different approach to handle the case, as some do not even know what to do. Please, I seriously need your help. It is urgent. thank you.
Business Response
Date: 09/01/2022
Good day. Please see the attached letter. Thank you.
Customer Answer
Date: 09/07/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.

Regards,

***********************
Initial Complaint
Date:08/22/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In July I had fraud on my credit card I called and waited over two hrs for someone to get on the phone. Finally when I got the customer service agent she told me everything was out for a dispute and new card was issued. Well within mins the new card had fraud on it before I even received it called again waited two hrs for a customer service agent and was told no I was wrong the fraud was only on the old card and the new card was good to go set up auto pays and they all declined. Called again waited two more hours for this agent to say its on the new card so they turned off the new card everytime they want to issue new card it takes days now I called the bank they able to issue me new card on the spot after I was told impossible well by the time I left the bank fraud again on the new card! Now I have to call again another two hrs this went on with about 15 phone calls never got an agent before two hrs.now I go into the bank and sit on hold again for two hrs for the assist manager to ask how it being used they figure out through Apple Pay they were giving the crocks my new card number finally the new card works but still nothing about all the charges on the card after 30 days. No one can help no one calls you back after they hang up no supervisors. I can jot keep calling for two hrs just to reach someone and than two hrs for them to look up the account just for nothing to be done. Im a single mom of two babies work full time I have no time to sit on hold and it is unprofessional they no one can resolve this issue after 30 days. It should of only took an hr to solve the issue
Business Response
Date: 08/31/2022
Good day. Please see the attached letter. Thank you.
Initial Complaint
Date:08/22/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 07/26 there were 2 withdrawals from my bank account in Queens, ** for the total amount of $507. The withdrawals occurred while my debit card was in my possession at home in Staten Island, **. Due to that there could be no debit card or any kind of id presented to the bank during those transactions.The bank allowed the money to be simply stolen from my account.I am 82 years old and this amount is more than 50% of my monthly income. After calling the fraud department many times and filing a police report, I am still denied the refund by the bank.
Business Response
Date: 08/31/2022
Good day. Please see the attached letter. Thank you.
Customer Answer
Date: 08/31/2022
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
At the time of both transactions the card was in my possession in Staten Island.
However, after receiving a printout of the card history from my local branch it was determined that another card was issued on 7/06/2022. I have never requested or received another card and the bank representative was not able to find any further info on who requested a duplicate card on 7/06 and who it was issued to. It seems like the bank has issued a new card to someone who did not poses any of my credentials 3 weeks before money were stolen from my account. Since the only card I knew about was in my possession home in Staten Island, I suspect the duplicate card issued to someone other than me could be used at the *** machine. The bank was not able to confirm any of this information.

Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

FAQ

Regards,
******

Business Response
Date: 09/09/2022
Good day. Please see the attached letter. Thank you.
Customer Answer
Date: 09/12/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.

Regards,

*************************
Initial Complaint
Date:08/22/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I made complaint to postal service concerning mail that arrives to my address bearing other persons' names from credit card or banking institutions. I have done as they have suggested and it stops for a while. It looks like fraud to me. Only a family with same ONE last name resides at this location.
Business Response
Date: 08/31/2022
Good day. Please see the attached letter. Thank you.
Initial Complaint
Date:08/19/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This bank loves overdraft fees I signed up for overdraft protection and text never received one, Monday august 15th I checked my account at 7:03pm and it was positive $180 the next day they charged me 3 overdraft fees for 3 checks that were supposedly deposited a guess banks work after 7 pm the check numbers were **** for $77.58, **** for ***** and **** for ****** but not only they went in after 7pm but also the big check was first this is not the first time they done this to me and Im sure Im not the only one this bank is a thief
Business Response
Date: 08/26/2022
Good day. Please see the attached letter. Thank you
Initial Complaint
Date:08/19/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am a nurse and has COVID, in the past TD has helped me with the overdrafts I occurred because of COVID. I was in an overdraft but I have paid them everytime without asking for a refund on the overdraft because I know I am personally responsible for it. I got a call from there representative and told them I will pay my bill out which I did. When my phone bill came out I went into an overdraft again but all of a sudden they returned all my payments and said even though my payments were returned I still have to pay the overdraft. To my understanding when the payment is made you get charged an overdraft but for some reason now they are saying even if its returned you still have to pay the overdraft. I got paid $730 and when my account with them is an overdraft close to $1000 they dont pay anything out after that. So now that they are returning all my payments I dont understand how I am in an overdraft still for $241. I should be in a positive since but they are returning my payments and still wants me to pay all those overdraft fees. And there representatives are so not understanding. These people think because they are sitting inside a bank COVID is over, but for us nurses when we get sick we dont get a full salary like they do.
Business Response
Date: 08/26/2022
Good day. Please see the attached letter. Thank you.
Initial Complaint
Date:08/19/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Under 15 USC 1666B this is a billing error always paid as agreed on time this is an error this account in violation. Please remove late payments and update this account to 100 percent accuracy.
Business Response
Date: 08/31/2022
Good day. Please see the attached letter. Thank you.
Initial Complaint
Date:08/18/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Under 15 USC 1666B this is a billing error always paid as agreed on time this is an error this account in violation. Please remove the entire account on my credit report.
Business Response
Date: 08/26/2022
Good day. Please see the attached letter. Thank you.

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

This business is not BBB accredited.