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Business Profile

Bank

TD Bank

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for TD Bank's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 1,867 total complaints in the last 3 years.
    • 710 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/07/2022

      Type:Sales and Advertising Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      TD Banks *********** services are ineffective. I had fraudulent activity on my TDBank CC and was issued a new card. The bank canceled my card, resulting in an ****************************** my credit report. A new card was reissued but wasnt attached to my online account so I was unable to view my account or pay it. Since June 22, 2022 when this was first reported, I have been calling to try and resolve this issue and ** always transferred to another rep. **** time Im on the phone for 1-2 hours.

      Business Response

      Date: 08/16/2022

      Good day. Please see the attached letter. Thank you. 
    • Initial Complaint

      Date:08/05/2022

      Type:Customer Service Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a credit card transaction dispute on an Uber ride that TDBank resolved in my favor for $37.00 and, to date, have not seen a credit posted on my statement account. This disputed transaction occurred May 2022 and now we are in August 2022. Every time I call their '888' customer service number it always more than 30 minutes of wait time, then customer service reps puts me on hold, then transfers call for another wait. Never gets resolved. Just want the credit to post on the statement. Horrible customer service - so frustrating. ****

      Business Response

      Date: 08/15/2022

      Good day. Please see the attached letter. Thank you

      Customer Answer

      Date: 08/15/2022

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      *************************
    • Initial Complaint

      Date:08/05/2022

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Their was fraud on my accounts I reported my debit cards as stolen and lost they never took care of me and denied my fraud claim this is si unfair my personal and business checking I had $5000 in my business account and now its overdrawn and my personal account they reversed they money they credited me for the claim this is not fair how they can do this to me and get away with it what kind of bank is this that wont work with me the customer to get this resolved call me td

      Business Response

      Date: 08/15/2022

      Good day. Please see the attached letter. Thank you.
    • Initial Complaint

      Date:08/05/2022

      Type:Customer Service Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with td auto finance and do not have a contract with td auto finance. They do not provide me with the original application like I asked.

      Business Response

      Date: 08/17/2022

      Good day. Please see the attached interim letter. Thank you. 
    • Initial Complaint

      Date:08/04/2022

      Type:Billing Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      TD Bank sent my account to collection as they are the billing agents for Raymour& ********. However, they never sent me a billing statement, and instead sent my **** to a previous address. They had my phone number and ****************** had my current address, but they ignored it and continued to send to my old address. I cant pay a **** if I dont receive one! They have affected my credit score negatively because of their mistake! Please help

      Business Response

      Date: 08/12/2022

      Good day. Please see the attached letter. Thank you
    • Initial Complaint

      Date:08/04/2022

      Type:Billing Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      From June 1st to JUne 22nd td banks allowed allowed transactions to occur on my account when my card and phone was stolen, they never turned the card off or they allowed 2 cards to operate at one time....they gave strangers my information then when i needed a provisional credit they would not give me a single credit though i called on june the 22nd when someone put 2 checks into my account an the agent stated that i had called 3 times thats why my account had a block on it yet they obviously didnt think that i knew about that the agent stated that i had called 3 times before and that was the reason my account had a red flag so they allowed someone to call and give them my infor mation which they had me fill out a incident report and would not refund me a dime or the fraudulent activity that they helped to take take place....the same night some checks were put into my accout that were not my checks yet they allowed someone to call and they had giveing all my information to the individual about my account...

      Business Response

      Date: 08/12/2022

      Good day. Please see the attached letter. Thank you 

      Customer Answer

      Date: 08/13/2022

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

      [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

      Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

      FAQ

      Regards,

      ******

       

       that is so not true I never indicated that those mobile deposits were from a loan company that is the information that customer service told me it wasnt until i stepped into a branch and told me that those mobile deposits were from a individual, I told you all that i filed for a loan and the loan was declined, that is what i said, and the dispute pertaining to the ****** was never filed that was a mistake that one of your employees made..and im assuming that the reason some one knew my pin number was  because you never turned my card off when i called and told you all that my phone and card was stolen, or it could have been times before july 22 when i was told by YOUR AGENTS THAT SOMEONE HAD CALLED THREE TIMES ON JULY 22 AND YOUR AGENTS GAVE THEM INFORMATION ON MY ACCOUNT THAT THEY HAD NO BUSINESS ALLOWING SOMEONE TO *****UENTLY GET INFORMAION FROM MY ACCCOUNT THE REASON I KNOW THAT IS BECASUE YOUR AGENTS ASKED ME ON JULY 22 DIDNT I JUST CALL 3 TIMES BEFORE THE 1 TIME I CALLED THAT MORNING WAS DAY SO TD BANKS HAS BEEN HEL***G GIVE SOMEONE INFORMATION ON MY ACCOUNT CASSING ME TO LOSE $640 AND A CHECK FOR OVER $700 THAT WAS DEPOSITED INTO MY BANK ACCOUNT BY ME AND FROM MY JOB, WHICH THEY SHOULD HAVE BEEN CLOSED MY CARD WHICH THEY SENT ME ANOTHER ONE WHICH WAS LATE AND I NEVER EVEN RECEIVED THE *** FOR THAT ONE SO I WOULDNT DOUBT IF TD BANKS SENT THE *** TO A DIFFERNT HOMES AND WHEN A BANK USES VOICE RECOGNITON BUT THEN TURN AROUND AND DISCUSS MY BANK ACCOUNT WITH SOMEONE THAT IS DOES NOT SUPPOSED TO HAVE ACCESS TO MY ACCOUNT WHICH HAPPEND ON  JULY 22 , MY CALL WAS THE LAST CALL SO THOSE 3 CALLS THAT CALLED  BEFORE I CALLED WERE NOT ME ,AND IF YOU DONT KNOW THEN KNOW YOU KNOW AND IT WAS OHER ***** ON MY ACCOUNT A $640 SHOULD NOT HAVE BEEN WITHDRAWN OUT OF MY ACCCOUNT THAT WAS MY MORTGAGE  ALONG WITH A CHECK FROM SITEL WHICH WAS WITHDRAWN AND SPENT I FILLED OUT A INCIDENT REPORT AND THEY CLAIM THEY HAVE FOLLOWED THEIR ROUNTINES  BECASUE THEY CLOSED IT OUT AS IF IT DIDNT HAPPEN BUT IF THEY WOULD LISTEN TO THE CALLS AND LOOK AT HE CAMERA THEY WOULD HAVE SEEN THAT, I WAS NOT THE PERSON WHO WITHDRAW MY MONEY I NEVER TOLD THEM I HAD A LOAN COMPANY TO DEPOSIT A MOBILE DEPOSIT IF IT WAS A CHECK THEN IT WOULD HAVE BEEN FROM THE LOAN COMPANY NOT A PERSON, ALSO I NEVER FILED A DISPUTE ON MY INSURANCE COMPANY...I HAVE SENSE FILED A DISPUTE WITH **** BECASUE TDBANKS REFUSES TO GIVE ME ANYTYPE OF PROVISIONAL CREDIT IT HAS BEEN 20 DAYS YET THEY ARE NOT FOLLOWING POLICY IF THEY WERE WHILE THEY PERFORM THIS INVESTIGATION I AM SUPPOSED TO RECEVIE A PROVISIONAL CREDIT BECSAUSE THEY HAVE ALLOWED ***** ON MY ACCOUNT SEVERAL OCCCASSIONS, AND THEY HAVE BEEN IN VARIOUS AMOUNT OF SITUATIONS WHERE THE SAME THING HAS HAPPENED YET **** HAS A 0 LIABILITY POLICY FOR TRANSACTIONS THAT CUSTOMERS DID NOT MAKE YET TD BANKS GREED HAS ME READY TO CONTACT MEDIA IN HOPES EVERY LAST CUSTOMER WTHDRAW THEIR MONEY FROM EVERY ACCOUNT BECASUE WHEN YOU DEPOSIT YOUR MONEY INTO A BANK YOU WOULD THINK YOUR MONEY IS INSURED BY FDIC AND THAT MAKES YOU FEEL BETTER BUT WHEN IT ACTUAL HAPPENS AND THEY HAVE  A REP TO ATTEMPT TO REBUTTLE EVERYTHING YOU SAY AND LIE THEN IT MAKES YOU WANT TO *** THIS BANK FOR THIS PAIN AND SUFFERING THAT YOU GO THROUGH BECAUSE THEIR GREED AS IF MY ACCOUNT COULD NOT HAVE BEEN COMPRIMISED BECASUE THEY KNEW A *** NUMBER HACKERS AND SKIMMERS AND BANKS SENDING *** NUMBERS TO WRONG ADDRESS'S AND SENDING CARDS TO WRONG ADDRESS' HAPPEN DAILY AND WITH ALL OF THE ***** THAT IS GOING ON THEIR IS NO EXCUSE AND ME I USED TO USE MY BIRTHDATE AS A *** WHICH HAS BECAME A PAST TIME CAUSE WITH ******** BIRTHDAY WISHES ARE NOW COMMON NUMBERS THAT THIEVES USE AND BY THIS LADY BEING A BANKER SHE SHOUDL KNOW THIS INSTEAD OF TRYING TO KEEP MY MONEY THEY SHOULD HAVE GIVEN ME A PROVISIONAL CREDIT FOR ALL THE ***** ON MY ACCOUNT STARTING WITH JULY 22 ALLOWING 1 TO 3 PEOPLE CALL 3 TIMES PRIOR THAN I CALLED AND NO TELLING HOW TIMES IT WAS DONE BEFORE AND FOR TD BANKS NOT TO TURN MY CARD OFF IS,WAS NOT A PROFESSIONAL MOVE FROM A MOGUL BANK THAT STILL CHAREGED ME FOR CHECKS THAT I NEVER DEPOSITED WHILE ME CARD AND MY PHONE WAS STOLEN AND THE WAY THEY TRIED TO MAKE ME THINK THAT THAT WAS A LOAN COMPANY WAS JUST MOVE TO PROBLABY ATTEMPT TO TAKE MY HOUSE BECASUE THEY ARE KNOWN TO CHARGE HIGH FEES AND KNOWN TO NOT FOLLOW THE POLICY SET BY FEDZ IN WHICH I WILL FILE A COMPLAINT AGAINST **** ALSO FOR TEAMING UP WITH A BANK THAT ALLOWS THIS BEHAVIOR WHEN THEY HAVE 0 LIABILITY POLICY PROMISING CUSTOMERS WONT BE RESPONSIBLITY FOR UNAUTHORIZED CHARGES YET THEY DO BECASUE THEY TEAM UP WITH TD BANKS AND THEIR NOT FOLLOWING POLICY OVERPOWERS THEY PROMISE **** GIVES AND OVERPOWERS IT WIHT THE NEGATIVE THAT TD BANKS DOES SO THEY SHOULD CHANGE THIER LOGO .....A PROVISIONAL CREDIT SHOULD HAVE BEEN GIVEN AND I IWLL FILE A DISPUTE EVERYDAY OF THE **** AND HOPEFULLY MEDIA GETS INVOLVED SO THEY CAN SEE HOW TDBANKS DOES NOT FOLLOW POLICY .....

    • Initial Complaint

      Date:08/03/2022

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      TD bank has charged double overdraft fees by charging overdraft fees based on pending and then again when the funds are actually taken out. They make it impossible to see the actual balance online. When I have complained about this they told me to use a checkbook register to keep track of my account as this is the only way that is accurate. This is outrageous! . Shouldnt I be able to see the actual balance? This bank has also had terrible customer service.

      Business Response

      Date: 08/15/2022

      Good day. Please see the attached letter. Thank you
    • Initial Complaint

      Date:08/02/2022

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In 2021 I received an offer from TD bank to open a checking account and receive a $300 bonus when I depsit at least $2500 in direct deposits within 60 days of opening the account which I fulfilled. The bonus says it will post to my account no later than 140 days after. It has now been 213 days. In May of 2022, they said it would post end of May. In June they told me end of June. In July they said end of July and when I called for the 4th time 4 days ago, they told me it would post any day now. No apology, no explanation, no replies to my emails to customer service. And I still have not received the bonus. Yet they have acknowledged I did meet the requirements and due to an error message I was not given the bonus but theyve requested it.

      Business Response

      Date: 08/10/2022

      Good day. Please see the attached letter. Thank you.
    • Initial Complaint

      Date:08/02/2022

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a GMC Yukon using TD Bank! It is reporting 30 days late on my credit even thought the account is closed. The account has been closed since January 2020. I have mailed a letter to the solutions department. I have called to speak with a representative multiple times. This item is hindering my credit. It is reporting as a negative account with 0 balance but 30 days late. I have been trying to get this resolved for months maybe even a year now. I have attached a copy of the title as well!

      Business Response

      Date: 08/10/2022

      Good day. Please see the attached letter. Thank you. 
    • Initial Complaint

      Date:08/02/2022

      Type:Billing Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On July 14th, TD Bank processed an accidental $2500 withdrawal from my checking account. TD Bank has acknowledged and apologized for this error. However going on three weeks now and TD Bank is still working to rectify the problem. Every time I call I am told they are working on it. No one can tell me why they do not credit my account with the $2500 they accidentally withdrew as they work out their problem.

      Business Response

      Date: 08/11/2022

      Good day. Please see the attached letter. Thank you

      Customer Answer

      Date: 08/11/2022

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]


      Better Business Bureau:


      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      However your bank was aware of the error someone made regarding one of the double $2500 transfer to Axos on 7/13, and it took until 8/8 to correct. Two days short of a month I was without $2500. How does that play into your rhetoric regarding TDs commitment to customer service?

      Regards,


      *****************************

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