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Business Profile

Bank

TD Bank

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for TD Bank's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 1,867 total complaints in the last 3 years.
    • 710 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/25/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am filing a formal complaint against TD Bank regarding their mishandling of a chargeback request and their ongoing lack of response to multiple inquiries.On [insert date], I submitted a dispute for a charge made by ************, a company that supplies compounded GLP-1 medications. These products were distributed via ********************, which has since been shut down by the ****************************************************** due to unsanitary and dangerous compounding practices (source). The medications I received may be contaminated and are unfit for human use. This qualifies the transaction as "goods not as described" or "unsafe/defective goods."Despite submitting this dispute in good faith and requesting a refund due to clear public health concerns, TD Bank has failed to acknowledge or respond to my communications. I have attempted to contact customer service multiple times, both online and by phone, with no resolution.I am requesting that TD Bank:Acknowledge receipt of my dispute.Conduct a good faith investigation into the matter.Issue a full refund for the charge associated with *************Refrain from penalizing me through interest or late fees while this dispute remains unresolved.This complaint is being submitted due to both a public safety concern and the banks neglectful customer service practices. I am also considering escalation to the Consumer Financial ***************** (CFPB) and legal counsel if necessary.

      Business Response

      Date: 06/04/2025

      Good morning, 

      Please see the attached BBB written response. 

       

      Thank you, 

    • Initial Complaint

      Date:05/24/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is regarding an a purchase made with an ***** ***** Platinum account through TD Bank. I applied for a credit card and the account was accidentally flagged as fraud. However a legitimate purchase was made with this account in the interim. However since there is a block on this account I cannot make a payment via online, by phone and never have received a paper statement. I have called customer service, collections, and the fraud department numerous times asking for the fraud block to be removed or a new account to be generated with my balance so I can make payments on my purchase. My purchase was made 2/24/2025 and I have been contacting them since April 11 to fix the issue. I was told my account is in review and a supervisor will review it and I would receive a new card. This has not happened and in the mean time my payments are accumulating with both interest and late fees. My last conversation took place on May 23 and was told I would get a call back and never did. I am looking to get the fraud block removed or a new account generated with my balance so I can start making payments with interest and late fees removed. I have spent HOURS on the phone trying to resolve this.

      Business Response

      Date: 06/02/2025

      Good day. Please see the attached interim letter while these concerns are investigated. A full response will be provided once the investigation is complete. Thank you, 

    • Initial Complaint

      Date:05/24/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      TD Bank locked my account, my debit card, my on-line access. TD Bank refuses to release my money, they have stolen it from me

      Business Response

      Date: 06/02/2025

      Good afternoon, 

      Please see the attached BBB written response. 

      Thank you, 

      Customer Answer

      Date: 06/02/2025

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

      [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

      Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

      FAQ
      I have regained on-line access to my account., I still maintain this complaint as open

      I have scheduled a transaction (similar to the one that prompted this heinous act) 

      If this is sucessful, if it is not again restricted by TD, I will reconsiderd closing the complaint


      Regards,

      If this is sucessul, and no further 

      ******

       

       

    • Initial Complaint

      Date:05/23/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The **** is denied a dispute that I filed in regards to some funds I never received. I would like a resolution I would like my funds to be returned back to my account.

      Business Response

      Date: 06/06/2025

      Good day. Please see the attached interim letter while
      these concerns are investigated. A full response will be provided once the
      investigation is complete. Thank you, 

      Customer Answer

      Date: 06/06/2025

      Better Business Bureau:
      I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # 23369434. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

      I don’t agree with the decision made by Td Bank. I receive a phone call June 2, 2025 from Td Bank stating they were not going to credit my account that their decision stand, can you please confirm this is the final response to this matter.



      Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.




      FAQ



      Regards,

      Joseph




       


       

      Business Response

      Date: 06/16/2025

      Good afternoon, 

      Please see the attached BBB written response. 

      Thank you, 

    • Initial Complaint

      Date:05/22/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Im reaching out because I have called and spoke with TD auto finance im dealing with a hard ship... stuck with negative equity due to the high finance charges versus any dealers blue book price.... I was told my vehicle was up for repossession but I made a payment last month.... what's confusing even if a payment is late its still a payment towards the loan ... they are not understanding the inconvenience of this miscommunication. Im willing to surrender the vehicle but the negative equity is something unfortunate and the back needs to reconsider for this current situation... im trying to eliminate **** right now I can't afford this and no need if beating around the **** with anyone

      Business Response

      Date: 06/03/2025

      Good morning, 

      Please see the attached BBB written response. 

      Thank you,

      Customer Answer

      Date: 06/04/2025

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

      [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

      Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

      FAQ

      Regards,

      *******

       

       

    • Initial Complaint

      Date:05/21/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Amount being disputed: $1148.30 I was told by the manager on the last purchase that the current balance would roll over to the new deferred interest date. I asked him to confirm because if that was not the case, we would have paid off the remaining balance and then purchased the kitchen table set. This apparently was not the case and the deferred interest has now been applied to my balance. I called to speak with customer service and was told that if I called before the March deferred date (original deferred date) that they could have done something. Why would I have called about that because I was told my new deferred date was October of 2025? I will never purchase from ****** Furniture again (I have been a customer for over 15 years).

      Business Response

      Date: 05/14/2025

      Dear ******** *********,
      Thank you for reaching out to us and for sharing your recent experience. We sincerely apologize that your shopping experience at our *************************************** did not meet your expectations. At ******, we are committed to inspiring a love for your home, and we regret that we fell short in clearly communicating the finance terms and agreement you signed.
      Purchase Date: September 7, 2024
      Finance Plan: TD Bank No Interest if Paid in Full Within 12 ***************start="669" data-end="672">Amount Financed: $2,212.17
      Invoice: #*********
      Please note that TD ******************** is an independent credit provider and is not affiliated with *****************. We do not have control over the terms and conditions associated with TD Retail accounts. These terms are set by TD ******************** and are included in the welcome packet sent to each guests home upon account creation. This packet contains the credit card, terms and conditions, and important payment information.
      *********************** does not assess late fees, report to credit bureaus, or receive any monetary compensation from TD ******************** regarding finance charges or late payments. Any concerns related to late fees, interest charges, or credit reporting should be directed to TD ******************** Customer Support at **************.


      Thank you again for bringing this matter to our attention. We truly value your feedback and hope to have the opportunity to provide you with a better experience in the future.


      Best regards,


      Customer Answer

      Date: 05/14/2025

      Better Business Bureau:

      I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

      The details that ****** Furniture provided are for the incorrect purchase. The purchase that the interest was charged on was the February 2024 purchase. I see the terms and understand them but was verbally informed by the manager of rollover to the new terms where that interest occurs October 2025. If someone from ****** Furniture would like to reach out to me, I'm available at *************.

      Regards,

      ******** *********




      Business Response

      Date: 05/29/2025

      Good afternoon, 

      Please see the attached BBB written response. 

      Thank you,

    • Initial Complaint

      Date:05/20/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      When I made my TD secured credit card account I put a $500 deposit to secure the account with my own money. Several years later they then closed the account, but I never got my $500 back. I've tried calling and going there several times but they keep giving me the run around or saying they can't access the account.

      Business Response

      Date: 05/29/2025

      Good afternoon, 

      Please see the attached BBB written response. 

      Thank you, 

    • Initial Complaint

      Date:05/20/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello , tf bank closed my account and are holding my funds that is over $3,000

      Business Response

      Date: 05/29/2025

      Good day. Please see the attached interim letter while these concerns are investigated. A full response will be provided once the investigation is complete. Thank you, 

    • Initial Complaint

      Date:05/19/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of transaction: 05/10/2025 Amount transferred: $750 Receiver: ******* ********* ***** Receiver address: ************************************************************************************* Royal family gave me a ***** for $150.000 and I must to pay to receive my funds in to my account.I need my refund because they are fraudulent and they asked for more payments $1250

      Business Response

      Date: 05/27/2025

      Good afternoon, 

      Please see the attached BBB written response. 

      Thank you, 

    • Initial Complaint

      Date:05/19/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am filing this complaint against TD Bank, N.A. for its repeated refusal to honor a legally mandated, state-certified 12-month mortgage forbearance I submitted on March 21, 2025, under P.L. 2024, c.85, supported by a Certificate of Eligibility from the ********************************** (***). This program provides 12 months of relief for Hurricane ***-affected homeowners and is not discretionary.Despite multiple submissions of the required certification, I was never assigned a direct contact or provided a valid process to complete the request. Instead, I received only a generic financial hardship packet, and later, a denial on May 2, 2025, wrongly claiming I am in permanent hardshipa falsehood. My forbearance was never based on permanent or long-term hardship but on state-confirmed storm damage.I made over 25 calls since March, encountering hold times, blind transfers, and misinformation. On May 8, I was told by a representative (***** ********) that I had been using the wrong emailprovided by TD Bank itselfcausing months of delay and confusion. This is gross ************** a result, my account was marked delinquent, late fees assessed, and access to my online mortgage tools restrictedall while I acted in good faith under a legal program. I am requesting that TD Bank:Approve the 12-month mortgage forbearance retroactive to 3/21/25;Remove all late fees and penalties;Restore access to my account;Provide written confirmation and a direct contact for follow-up.I reserve the right to escalate to federal and state regulators, including the *** and NJ DOBI, if this is not resolved immediately.

      Business Response

      Date: 05/28/2025

      Good day. Please see the attached interim letter while these concerns are investigated. A full response will be provided once the investigation is complete. Thank you, 

    This business is not BBB accredited.

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