Business Profile

Bank

TD Bank

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Complaints

This profile includes complaints for TD Bank's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,867 total complaints in the last 3 years.
710 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/19/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
- In 2021, I booked a trip with a travel agency using my TD Bank **** credit card.- In the same year, due to COVID, my trip was cancelled. ************* refused a refund.- I called TD Bank in span of months to get my money back. I was given excuses over and over again and a "manager" stated that the company provided a voucher/credit, therefore that counted as a refund.- I have kept this voucher/credit for years due to inability to travel. The company extended the expiration several times to accommodate.- In January 2025, I attempted to use the voucher and contacted the company 3 times to book a trip. Company never responded.- In March of 2025, company filed bankruptcy and never notified me nor gave me information on what happens with my voucher/money - This situation dragged close to 4 years because TD Bank chose not to approve my dispute when I provided clear evidence when presented to the "head of complaints".- Now, I am here, 4 years later, about the same sum of money that was practically stolen from me.- During this time, TD Bank also cancelled my **** credit card (in which I used to book this trip 4 years ago). This happened with NO warning nor notice. I don't know what to do now.
Business Response
Date: 05/28/2025
Good afternoon,
Please see the attached BBB written response.
Thank you,
Initial Complaint
Date:05/18/2025
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On May 17, 2025, I contacted TD Banks customer service line after experiencing problems accessing my funds. I was placed on hold for over an hour. When a representative named *** finally answered, he immediately told me to hold and never returned. Eventually, another representative, ****, picked uponly to do the same. This level of service is not only unprofessional but entirely unacceptable.Out of frustration, I drove to my local branch on ************ and **************** trip that took about an hour. A platform representative there attempted to call customer service on my behalf and was also placed on hold for an additional hour. Even the bank staff was visibly embarrassed by the situation.Although my account appeared normal in their system, I was unable to complete a transaction at the **** It wasnt until the in-branch representative attempted an over-the-counter withdrawal that it was discovered the issue was with the debit card itself. Only then was a replacement card issued.This ordeal took over three hours of my time to resolvetime that could have been avoided had there been proper customer service support. I am highly disappointed by the lack of efficiency, the poor communication, and the overall customer care demonstrated throughout this experience.I am requesting the following:A formal apology from TD Bank for the time lost and the poor treatment I received.Assurance that proper steps will be taken to improve call center operations and avoid similar experiences in the future.Confirmation that my account is in good standing and that no further access issues will arise.I would also like to be contacted as soon as possible by a representative from TD Bank regarding this matter.TD Bank must be held accountable for the quality of service it provides to its customers. I appreciate the ********************'s assistance in helping to resolve this issue.
Business Response
Date: 05/28/2025
Good morning,
Please see the attached BBB written response.
Thank you,
Customer Answer
Date: 05/28/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.

Regards,

******* ********
Initial Complaint
Date:05/16/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
TD RCS/RH Amount:$10,337 Date:3/24/2025 Acct#**************** According to 15 U.S.C 1681s-2(a)(1)(A) and (B)to report inaccurate informationPlease DELETE this information from my credit report, pursuant to section 611 of the Fair Credit Reporting Act, 15 U.S.C. 1681i, and send the required notifications to all furnishers of this information.Section FCRA 611(a)(6)(B)(iii) and (7) of the Fair Credit Reporting Act, 15 U.S.C. 1681i, and send the required notifications to all furnishers of this information. Fair Credit Reporting Act, 15 U.S.C. 1681s-2 Section 623(a)(8)(D) Section 603(p), must notify consumers in writing if they may furnish or have furnished negative information to a CRA. Section 623(a)(7).According to 15 USC 168i(15) the credit bureaus have to modify or Delete fraud Account that are not reporting accurately. According to 15 USC 1681b(1) the credit bureaus dont have no written permission. According to 15 *** 1681 have the right to privacy According to 15 *** 168s- 2 A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate . (B) Reporting information after notice and confirmation of errors According to 15 *** 1681 I have the right to privacy According to 15 *** 1681s-2 A person shall not furnish any information relating to a consumer to any any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate. (B) Reporting Information after notice and confirmation of errorsA person shall not furnish information relating to a consumer to any consumer reporting agency (i) The person has been notified by the consumer, at the address specified by the person for such Notices, that specifies information inaccurate, and (ii) the information is, in, fact, inaccurate.
Business Response
Date: 05/23/2025
Good day. Please see the attached interim letter while these concerns are investigated. A full response will be provided once the investigation is complete. Thank you,
Initial Complaint
Date:05/16/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On the morning of March 2, 2025 I received a text message fraud alert from TD Bank at 8:53 AM. It was in regards to a ******* purchase of $407.70. At 8:55 AM, I responded to that text saying no, l did not authorize this charge.I went right to my local branch when it opened at 11 AM to talk to someone and get a new debit card. I expressed my concern that while I responded no to the text alert, the charge was still allowed to process. No one seemed to be able to answer that question for me, but assured me that since it was not a purchase that I made, I would be fully refunded. Then it was explained that unfortunately, the pending charge would have to fully process before a formal dispute can be filed so we would have to be without these funds until that time, which was a terrible inconvenience in itself.Once I received my new debit card, I went right over to ******* wireless where I had my Sim card changed. I returned home, I noticed two ******* bags sitting on my front porch. I immediately called them to express my concern and explain what happened and how that this was not an order I had placed. I told them that I had already gone to the bank to dispute the charges, and that these items were not items that I had ordered. I was told by the ******* representative that I could leave the items outside and that they would be picked up by their delivery service. So those bags stayed outside on the porch waiting to be picked up. I noticed that there were many of my accounts that were logged into and the username and passwords were changed. Steam, ****, Venmo, ***** Roblox, Fortnite, ******* of March 2, I did not have an active ******* plus / ******* from home account. Several of my children's accounts were also affected because they were registered under my email. Please be advised that this ******* purchase was not under any circumstances authorized by myself or anyone in my family with access to my accounts.
Business Response
Date: 05/23/2025
Good morning,
Please see the attached BBB written response.
Thank you,
Business Response
Date: 05/23/2025
Good morning,
Please see the attached BBB written response.
Thank you,
Business Response
Date: 05/23/2025
Good morning,
Please see the attached BBB written response.
Thank you,
Customer Answer
Date: 05/26/2025
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # 23339549. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
TD Bank text me on my 3/2/25 about Fraud Alert and within 2 minutes I responded no that that was not an authorized purchase from myself or anyone in my family. Right after that attempt TD Bank let another purchase from Walmart go through even after I denied the first one in the amount of 405.70. For 3 weeks no one could tell me why the amounts were different. And no one could own up to why the second authorization was allowed though even after I denied it. I DID NOT authorize this purchase and was instructed by Walmart to leave out and it would be picked up. I NEVER had an order number or invoice. A rep named Karina from TD Bank said they would email me the info and never did. Every aspect of my life and accounts/apps were hacked. TD Bank DID NOT protect my family. We did what we were supposed to do by responding NO to the fraud alert letting them know it WAS NOT AN AUTHORIZED PURCHASE and TD still let another purchase go through even after the card was supposed to be locked. My branch said we WOULD be refunded for this purchase only to have the money taken out again. So upsetting, especially when no one is willing to help.

[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

FAQ

Regards,
Dana

Business Response
Date: 06/05/2025
Good afternoon,
Please see the attached BBB written response.
Thank you,
Customer Answer
Date: 06/15/2025
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # 23339549. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.

I DID NOT authorize any purchase nor did I benefit from a purchase from Walmart. I was TOLD BY MY BRANCH my money would be returned as I responded to the two message to STOP the purchase within under 2 minutes of receiving the alert. TD Bank allowed a transaction right after the fraud alert denial TO BE APPROVED!!!! We did our job and said it was fraud, TD Bank ALLOWED the next purchase to go through though I'm liable and out over $400. As far as I'm concerned TD BANK failed in protecting their customer, and STILL TOOK MY MONEY. This bank should be ashamed. Ashamed!!!!!

Regards,
Dana
Initial Complaint
Date:05/16/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
To Whom It May Concern,I hope this message reaches you in good spirits. Im writing in regard to my TD Bank account, originally opened on July 22, 2021, which currently shows a charge-off and derogatory status on my credit ********* be completely transparent, I was unaware of the negative status of this account until recently when I reviewed my credit report. I had not received any prior communication or notice from TD Bank regarding the delinquency or closure of the account due to a change in communication and address. Had I been made aware, I would have acted immediately to resolve the ********* that I understand the situation, I take full responsibility for the oversighteven if it was unintentional. Im reaching out today with the sincere intention of resolving this as quickly as possible. I am willing and prepared to pay the full balance of $160 in good faith if TD Bank would be willing to make a goodwill adjustment and remove the derogatory **** from my credit report.I know TD Bank has no obligation to accommodate this request, but Im asking for a second chance to correct this misunderstanding. This negative **** is significantly impacting my credit during a time when I am working hard to rebuild and move forward, including preparing to apply for a home loan.Thank you very much for your time and consideration. I would be incredibly grateful for your understanding and support in helping me restore my financial standing.
Business Response
Date: 05/22/2025
Good day. Please see the attached interim letter while these concerns are investigated. A full response will be provided once the investigation is complete. Thank you,
Initial Complaint
Date:05/15/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I filed a dispute against a company that promised a refund back to my card on 4/17, I never heard back from the business so I disputed with my bank, they credited me on 5/1 after I submitted the required documents and then on 5/15 I get a notice in the mail that the credit would be taken out of my account on 5/16!!!!! A 1 day notice!!!!!! I submitted everything they asked to the branch and the branch advised they faxed it and now customer service is saying they did not receive all of it and unfortunately I would just have to do the claim again and wait on another credit! This is unacceptable!!! I need upper management to call and fix this asap!
Business Response
Date: 06/05/2025
Good afternoon,
Please see the attached BBB written response.
Thank you,
Initial Complaint
Date:05/15/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In December 2024, I contacted customer service to request a payment extension due to a recent job change. I was told I needed to at least pay the interest. I explained I couldnt pay until I received my first paycheck on December 15th. The representative assured me I could pay the same amount then with no issue.When I called back on the 15th, the amount due had increased by over $150. I asked to speak with a supervisor and was repeatedly told someone would call me back. After several days and multiple calls, I was told the supervisor was out of office with no return date. I kept calling until I finally spoke with a supervisor in January. By that time, the amount had increased to over $400almost a full payment. The supervisor denied what I was previously told. I paid the amount just to protect my ***********, I submitted a request to move my due date from the 4th to the 16th. I emailed the form, but was told it had to be faxed. When I said I didnt have access to a fax machine, they insisted it was the only way. Only after pressing did they admit I could use a secure email. I sent it and was told the change would take 2448 hours. When I tried to pay on the 15th, the due date hadn't been updated. I was then told it needed further approval, with no clear timeline.Throughout this process, the delays and poor communication have led to increased interest and reduced payments toward my principal. Im requesting a full review of my account, removal of improper charges, and confirmation of my due date change.
Business Response
Date: 05/22/2025
Good day. Please see the attached interim letter while these concerns are investigated. A full response will be provided once the investigation is complete. Thank you,
Initial Complaint
Date:05/15/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed a order for a bike a envelope was received instead I took that proof to local bank tracking numbers matched I was given a credit then credit was reversed I was told to handle it with company that didn't work that's why dispute was filed
Business Response
Date: 05/23/2025
Good morning,
Please see the attached BBB written response.
Thank you,
Initial Complaint
Date:05/14/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I made a dispute with the td bank about the fact that I ordered some appliances at ******* and the items I ordered came from another brand, microwave, dishwasher and oven. I made the report to Bestbuy, but the Bestbuy carriers, when they come to pick up the wrong items, they tell me that they can't take the items because they are not what they are, they are not the original order, they have already come more than 4 times and they do not take the wrong items today, a representative of the td bank called me because I opened a statement regarding this situation and he tells me that I have to return the items to Bestbuy and I have told him that I tried to return the items, but they are rejecting the items, so pathetically, the bank td does not He wants to help me in this stressful situation, they tell me that they are going to close my case if I do not return the items and I tell him that what I want most is to return the items that they sent me incorrect and that they send me the correct ones or refund me my money in the worst case I will lose ***** for the big scam that that Bestbuy company is doing to me and you for not helping me but you are going to lose a customer who has more than ******* thousand dollars saved in your bank and rest assured that I will take out all my Money from a bank that doesn't help its partner and client ltimos 4 de mi nmero cuenta : 5810
Business Response
Date: 05/23/2025
Good afternoon,
Please see the attached BBB written response.
Thank you,
Customer Answer
Date: 05/23/2025
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

FAQ

Regards,
Paola

I understand what they tell me but to be very confused where is the company and bank is robbing me head-on and I need you to help me please

Business Response
Date: 06/05/2025
Good morning,
Please see the attached BBB written response.
Thank you,
Customer Answer
Date: 06/09/2025
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

FAQ

Regards,
Paola
Initial Complaint
Date:05/14/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was granted an extension on a vehicle loan due to having to pay for a home I had for sale and the rent for our new home during a move to a different state for work. ** then proceeded to, after requiring I make a payment for hundreds of dollars for loan charges reneged on their extension agreement and repossessed the vehicle anyway with an additional repo fee of $700. Scam artists that make it impossible to make overdue payments when they revoke the access to your account, take your money, and then charge you additional money for fees to steal your vehicle out of your driveway when you had an agreement in place.
Business Response
Date: 05/23/2025
Good afternoon,
Please see the attached BBB written response.

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