Reviews

This profile includes reviews for TD Bank's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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TD Bank has 1387 locations, listed below.

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  TD Bank

  10 Great Falls Plz Auburn, ME 04210-5915

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  TD Bank

  75 Rockefeller Plz New York, NY 10019-6908

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  TD Retail Card Services

  2200 Route 66 Neptune, NJ 07753-4062

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  TD Retail Card Services

  688 Paramus Rd Paramus, NJ 07652-1768

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  TD Bank

  917 Haywood Rd Greenville, SC 29615-3566

Review Details

• Review fromjaehoon h

  Date: 10/15/2024

  1 star
  I've called the customer center countless times, but I can't get through. I'm trying to buy a new phone, but after changing the website, I'm denied approval.

• Review fromJasmin O

  Date: 10/03/2024

  1 star
  ****************** Review**I had a frustrating experience with ****************. They claimed they never received my payments, which caused a lot of stress and confusion. Attempts to contact their customer service were met with unhelpful responses or no answers at all. It felt like there was no one to escalate my concerns to or to provide a resolution. I would caution others to be diligent if choosing to work with them and ensure all communications and transactions are well-documented.

• Review fromSean S

  Date: 10/02/2024

  1 star
  My daughter is a freshman in college and was the victim of a fraud/scam in which they were able to do a reverse debit in which the fraud depleted her entire bank account with an erroneous debit going out to 2 scam accts. ********************** had NO alerts in place notifying my daughter and even though she notified them within 48 hrs and the debits were still pending the Fraud team stated "there isn't much we can do but will open an incident report". After 4 call backs (they never called or emailed her any updates) and hours on hold at the end of the 10 day "investigation" they stated- not much we can do all of your savings from working all summer for college was gone. They offered no solution, no options and basically were ok with her $ being gone since it was not THEIR $. Very insecure and really no help for a naive 18 year old who they seemed annoyed by for asking for help. If you value your $ be very wary of TD.

• Review fromAdam S

  Date: 09/29/2024

  1 star
  Im one who like to pay there bills on time. Making a payment to the creditor is the most frustrating process I have ever encountered. They never sent me a physical card and ever avenue I try to use to make payment wants a card number. I have even gone as far as reporting a card stolen and asking for a new one. Never received a new card. Dont even get me started on the online attempts I have made. How are we expected to maintain good credit standing when the process to make a payment requires 3 hours our time just to make good on our agreement. I almost believe this is a deliberate plan to force customers to accrue extra *********************** and late fees. This business is borderline predatorial.

• Review fromAndy L

  Date: 09/20/2024

  1 star
  They changed their website up and I had to re-enroll, but I can't reach them to get my acct# to re-enroll. Phone hold times have been 4hrs + which is ridiculous

• Review fromSherman M

  Date: 09/19/2024

  1 star
  TD Bank Refuses to Honor Its Own Cashiers Check Today I accompanied my client to the TD Bank located in downtown *********, **. My client had been given a cashiers check, drawn on that branch of TD Bank, as his portion of the settlement of his fathers estate.When my client presented the cashiers check to the TD Bank teller, he was told that the bank would not honor their own cashiers checkunless my client opened a checking account at their bank and deposited the check into that TD Bank checking account.We asked to speak to the TD Bank manager, and he reiterated what the teller had told us. The TD Bank manager knew the cashiers check was goodhe even recognized the signature of the bank officer who drafted the cashiers checkbut he insisted that the TD Bank policy was that they would not cash the cashiers check that they had issuedthey would only deposit the check into a new TD Bank checking account that my client had to open at their bank.We wound up taking the TD Bank issued cashiers check to the local *********** branch and they accommodated my client.Is this legal? Can a bank really refuse to honor its own cashier checks?

• Review fromWindsor A

  Date: 09/17/2024

  1 star
  I cannot get a hold of customer service. Webstie is not helpful. I lost my card and nkbody answer at all. I think they are fraud.

• Review fromMatthew H

  Date: 09/17/2024

  1 star
  Worse call service ever. Called last month as they overcharged my on statement which clearly states an amount, which they fixed after 90 min wait time, only to see the payment was high again on the next statement. After another 90 min wait I hung up frustrated, but there is no other resolution than to call back and wait, so guess what I'm doing after an hour on hold so far? I'll be sure in the future to find out who finances x and y products before I purchase, never again with this bank. Unfortunately you have to give a minimum of 1 star to post, otherwise I think there score would be even lower than the 1.13 I'm seeing.

• Review fromPete S

  Date: 09/16/2024

  1 star
  Multiple TD Bank employees lied to me. I asked 2 different techs on the 888 number if SMS (text) was required for their online banking authentication. I was assured that they could call, text, OR email. I also spoke with a local TD Bank person in the new accounts division, named *****. ***** also assured me over the phone that SMS would not be required for ANY aspect of the account. I told her this was why we left our other bank and are driving around with a huge check in the car. She assured me that we did not need a phone that can text.I made an appointment and we met with ***** at the bank today. I asked her a third time, "Are you sure I don't need to text?" .. She said "Well, you do for online banking.". I told her this was the whole point and asked why she would talk so much on the phone with me about it, then say the opposite when I arrived at the bank. All she could come up with was "Sometimes people make mistakes..." Really? Two people on the phone and then a third at the local bank? This is not a mistake.

• Review fromDOUGLAS W

  Date: 09/12/2024

  1 star
  Online access to established account is broke. No ****************