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Business Profile

Campgrounds

Pleasant Hill Campground

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Pleasant Hill Campground's headquarters and its corporate-owned locations. To view all corporate locations, see

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Pleasant Hill Campground has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:09/30/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We stayed at this campground for two weeks. We paid our $500. They are trying to charge us another $500 and we are not even camping there. I was in touch with the owner and I asked for a reimbursement of the $500 and theyre only going to reimburse me $80, there was no hot water to take showers or even wash your hands. The bathrooms were filthy. The manager of the park was very rude.

      Business Response

      Date: 10/31/2023

      ****** decided to end their reservation early. Per our terms and conditions there are no refunds if you choose to depart early. Attached is their reservation showing their entire stay and entire cost. 

      Below is there ****** review: 

      We stayed for 2 weeks paid the cost. Then with out my knowledge or consent took another 2 weeks of payment out of my account when we had already checked out. Shower water is not hot its **** warm. After a hard day we needed a hot shower. The pine needles ruined my camper awning. Manager is not an honest person she stole from me.
      I would never go back! We left because we were not happy. .

      Below is our response:

      Guest left without notifying the office they were canceling the remainder of their reservation. They were at the campsite during regular business hours yet still failed to notify us that they were planning on leaving two weeks early. They chose instead to leave after hours. While onsite they never indicated to us that there was a problem with the hot water. Nor have we had any other complaints from other campers regarding lack of hot water. This guest was given a refund for the difference between the monthly rate, had they stayed, and the weekly rate, since they departed early.

       

      During their stay we had no other complaints of lack of hot water. We ended up giving them a $80 refund for the difference of the monthly rate had they stays and the weekly rate since they departed early. Although we did not have to refund them anything, we did. 

       

      We take pride in treating our campers as best as we possibly can. Ultimately, this camper left without paying her balance and got upset when we charged her for her remaining reservation balance per the terms and conditions and per the balance on the reservation attached. 

       

       

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