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Business Profile

Ceramic Tile Contractors

Brothers Hardwood Floors

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Ceramic Tile Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:07/11/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They installed new flooring and also slanders and refinished. We came home to sanding marks, small rocks under the poly and footprints on them after they were finished. I immediately contacted the company after seeing the foot prints across our floor he blamed us for them, but we had just came home from ******. They were the only ones that had been in our house. He said he would be by to look at them. He supposedly fixed them on Friday as soon as he was done, he sent me a photo and I could still see the foot prints he told me that I could not, and he has not admitted to seeing them once he also had a stranger come in my house, who is another customer of his, which is beyond inappropriate. He also tried to lie about it, but we had them on camera.We have paid him and he tells us they would disappear in 3-4 weeks. We were told by another flooring person they will not. He took off $200 and told us he will be back for it in 3-4 week when they are gone. Im beyond frustrated we have been out of our home for over 2 weeks and should not have paid for a service that was not completely correctly.

    Customer Answer

    Date: 07/22/2023

    I have not heard from the business in response to my complaint.

Brothers Hardwood Floors is NOT a BBB Accredited Business.

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