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Business Profile

Construction

Our Family Handyman

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Construction.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/06/2025

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed a contract and gave a down payment of $5,*********** was suppose to begin in Dec. I have repeatedly tried to call and left messages but he has not returned any of my requests.

    Customer Answer

    Date: 01/16/2025

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

    Regards,

    ****** ******

  • Initial Complaint

    Date:09/28/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Contacted them for a quote for various home improvement projects after reviewing website with reviews. **** Black visited the house and reviewed work. Seemed legitamate. Got an estmate for $5500. Signed contract to proceed and got an invoice for 33% down for materials, 33% due when work starts and final when work completed. Seemed legitamate so paid $1800 with a signed contract and system for payment. Work estimated to be complete by 9/1/23. Contacted **** about doing a shower repair sooner and he said he would try to work it in and come the next week. Never saw him. Asked when we were scheduled and he told me the last week of August. When that passed i emailed and asked when. No response. Tried an email again another week later. No response. Called and left a voice mail. No response. Sent another email and said I would contact the better business bureau. Still no response and I left a final message and said I was doing the complaint. I have searched the web for information about possibly something happening to him but nothing found. I plan to drive by the listed address and knock on the door. On ****** maps it does show a house exist and it has the business listed. I think it is more than just a scam but find it hard to believe it's a ligitamate business since they won't reply to email or phone message.

Our Family Handyman is NOT a BBB Accredited Business.

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