Business Profile

Auto Manufacturers

Stellantis

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Stellantis's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,581 total complaints in the last 3 years.
541 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/03/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have a 2021 Jeep Wrangler JL--VIN ending in MW605806. On Wednesday, November 27, 2024, the vehicle suddenly and without prior warning overheated. I immediately parked the car. There were no obvious signs of leaks but I put about 1/4 gallon of coolant in as it was low. I had the car towed to my local Jeep Dealer (********** in ********, **). The Service Advisor informed me that the issue related to TSB ********* REV. ** They had to tighten the tighten the bolts connecting the inlet tube. As I searched on some Jeep Forums, I discovered that this issue was addressed with CSN ZD8, however, it's only applicable to certain **** within *********. Clearly, this is a broader issue than just the **** noted in the recall. I want to know how I can have this repair covered as it's clearly a known issue with ********* Jeep Wranglers.
Business Response
Date: 12/03/2024
Better Business Bureau of Detroit & *********************;

*********************************************************** 100

********************-4163

BBB case 22632885

Our File: 91604654

Thank you for forwarding the complaint from ***** *******. According to our records case ******** the case was ecalated to a case manager today for review.

Please allow the case manager 5 Business days to contact the customer.

********************** will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

***

T0103P4

Stellantis Customer Care

Customer Answer
Date: 12/05/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

After contacting FCA, they were willing to cover a portion of the repair cost. This isn't acceptable to me because there's an existing recall (CSN ZD8) applicable to other ********* Jeep Wranglers but because my VIN didn't fall within the ones FCA deemed applicable, the recall doesn't apply to my vehicle. Clearly, it's a manufacturing defect that affects vehicles beyond those noted in the recall.

Regards,

***** *******
Business Response
Date: 12/06/2024
Better Business Bureau of Detroit & *********************;

*********************************************************** 100

********************-4163

BBB case 22632885

Our File: 91633777

Thank you for forwarding the complaint from ***** *******. According to our records case ******** on Dec. 5, 2024 the case manager spoke with the customer.

The customer advised that she had spoken with the dealer about cost assitance and waiting on the dealers decision.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

***

T0103P4

Stellantis Customer Care

Customer Answer
Date: 12/06/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

As I noted in my previous response, I still had to pay $122.58. It's not acceptable that *** has issued a CSN for ********* Jeep Wranglers yet, it only applies to certain VINs. Clearly, the issue impacts a broader range of vehicles than only specific VINs.
Regards,

***** *******
Initial Complaint
Date:12/03/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a new 2023 Jeep Gladiator (VIN *****************) from ******** CDJR in ********, ** on 02/29/2024, and throughout the nine months since purchasing the truck, the back glass has repeatedly leaked every single time it rains or snows and when washing the vehicle. This has resulted in my possessions that were stored behind and under the backseat being water damaged, and this also has the potential to, if it has not already, ruin electrical and entertainment components located beneath the glass. This is not my first time encountering a failure of this nature with this brand. Over 20 years ago, I worked for an auto glass business in ******** that, along with several auto glass businesses, was contracted to work at *************** to replace auto glass in brand new Ram and Dakota pickup trucks due to the urethane failing to adhere to the primer in the pinch weld resulting in the ability for the glass to be removed from the vehicle simply by pulling on it by hand. Such a monumental and costly manufacturing failure should have been resolved by the manufacturer, but, according to many Jeep owners experiencing the same issue I am experiencing who are sharing this information in online forums, the issue has not been resolved. The dealership initially advised that this was no longer covered by my vehicle's warranty due to the mileage on my vehicle, but later advised that they would warranty the repair. This, however, is unsatisfactory. Removing and successfully saving auto glass is difficult, results in damage to the glass, and potentially results in tempered glass shattering inside of my vehicle during and after removal. I want the hard top to be replaced with a brand new hard top that has been tested and verified to be free of leaks around the back glass and tested and verified again once it is installed, or I would like for the vehicle to be replaced given the unmentioned additional failures I have experienced with the vehicle.
Business Response
Date: 12/03/2024
Better Business Bureau of Detroit & *********************;

*********************************************************** 100

********************-4163

BBB case 22602443

Our File: 91604515

Thank you for forwarding the complaint from ******* ******. According to our records case ******** on October 25, 2024 the customer was sent the following email:

Good day ****!

This is regarding your case ********. The issue of the vehicle regarding needs to be checked by your dealership. We highly encourage you to reach out to your dealership for further technical assistance and contact us again once you have the diagnosis.

Thank you for contacting Jeep ************** Have a great day ahead!

Sincerely,
Jeep Customer Care

There has been no contact since the email.

The vehicle will need to be diagnosed, then the customer will need to call in with the diagnosis so we can get a case manager involved.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

***

T0103P4

Stellantis Customer Care

Customer Answer
Date: 12/03/2024
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

[You must provide details of why you are not satisfied with this resolution. Please type details here:]
The response from Stellantis is unacceptable as they told me to check with the dealership once previously, and after doing so, the dealerships resolution to replace the glass is also unacceptable. I purchased a brand new vehicle that has leaked since the day I purchased it, and I want the entire hard top replaced. Anything less will be unacceptable, and I will pursue other means of exposing Stellantis negligence via mainstream media and social media.

Regards,

**** ****
Business Response
Date: 12/04/2024
Better Business Bureau of Detroit & *********************;

*********************************************************** 100

********************-4163

BBB case 22632281

Our File: 91612731

Thank you for forwarding the complaint from **** ****. According to our records case ******** on October 25, 2024 the customer was sent the following email:

Good day ****!

This is regarding your case ********. The issue of the vehicle regarding needs to be checked by your dealership. We highly encourage you to reach out to your dealership for further technical assistance and contact us again once you have the diagnosis.

Thank you for contacting Jeep ************** Have a great day ahead!

Sincerely,
Jeep Customer Care

There has been no contact since the email and the case has been closed.

The vehicle will need to be diagnosed, then the customer will need to call in with the diagnosis so we can get a case manager involved. Without a diagnosis from the dealerhip we are unable to help at this time.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

***

T0103P4

Stellantis Customer Care

Customer Answer
Date: 12/04/2024
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

[You must provide details of why you are not satisfied with this resolution. Please type details here:]

I have already inquired with the dealership regarding this matter, and the dealership suggested resolution is unacceptable. Successfully cutting out a piece of glass from the vehicle, trimming off all excess urethane, and reinstalling the same glass without damaging the glass and vehicle is nearly impossible, and I find this to be an unsatisfactory resolution to my problem. I want the top replaced with a new hard top that has been tested prior to installation. This is the only satisfactory resolution to this issue. If the person receiving this is only in a position to reply with the same responses I have been receiving, I would like the complaint escalated to someone with the authority to provide the desired resolution to response with a more human response.

Regards,

**** ****
Initial Complaint
Date:11/28/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am the owner of a vehicle that has a LIFETIME warranty, which Chrysler/Stellantis is not honoring. My vehicle was towed to a dealership when it broke down on 10-10-24. I have now been without my vehicle for almost two months. The dealership, who has been extremely helpful and I have no complaints with them, diagnosed it as the transmission. The part needed to repair it is no longer made, nor is the part able to be located by the dealership. The dealership advised me to contact Chrysler/Stellantis since it is covered under the lifetime warranty. I recently had open heart surgery and am hard of hearing so I asked my daughter to contact them on my behalf. Her experience with Chrysler/Stellantis has not been positive. The case number is: 91493337.
She has had five scheduled calls at an agreed upon time with a supervisor, and a supervisor did not call at either of those five times. At other times when she has called, she has been hung up on and the call disconnected. She has also been transferred to someone else's voicemail without being told the call was being transferred, once while she was even in the middle of speaking. When she has spoken with someone, she has stated that I only want a replacement vehicle, of like value, since my vehicle is unable to be fixed, through no fault of my own, and there is a lifetime warranty. I do not want a buy-out, only a replacement vehicle. She has provided the dealership's contact information, but as of 11-27-24, they have not contacted them. She has tried to go up the chain of command at Chrysler/Stellantis, to no avail. On 11-26-24, customer service representative, Mark, told her that just because she asks to speak to a supervisor, doesn't mean she gets to speak to a supervisor. I feel I had no choice but to contact the BBB to try to resolve this.
The best way to contact me is via email at: [email protected]. I am unable to take phone calls due to my hearing.
Sincerely,
Michael Yambor
*****************
Business Response
Date: 12/02/2024
Better Business Bureau of Detroit & Eastern Michigan

26777 Central Park Blvd., Ste. 100

Southfield, MI 48076-4163

BBB case 22616108

Our File: 91589000

Thank you for forwarding the complaint from Michael Yambor. According to our records case 91493337 is with the case manager and has set up a supervisor call.

If the customer does not receive the call they should call in and ask for the supervisor.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

Jen

T0103P4

Stellantis Customer Care

Customer Answer
Date: 12/16/2024
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

[You must provide details of why you are not satisfied with this resolution. Please type details here:]

Regards,

******* ******
Initial Complaint
Date:11/26/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
During the month of May 2024, we took our 2016 Jeep Wrangler to Plaza Chrysler Jeep Dealership in ********* ******* due to a malfunctioning *** Comptroller Module. They informed us that the *** modules were being redesigned by the manufacture and to check with them monthly for an update. We did so throughout and including this month, November2024. The dealer finally gave us a followup telephone number for the Chrysler Jeep Corporation where we were anle to file a formal complaint, We call the number ************ and were assigned the complaint # ********. They informed us that the earliest date for a replacement part is Octover 2025. At the mean time the vehicle can not be safely operated thus it is parked and we are still paying monthly payments of $582 plus insurance coverage. There are thousands of persons who are experincing this problem. We would like to be compensated for our expenses and in additon we would like a similar replacement vehicle at no cost to us while we are waiting for repairs.
Customer Answer
Date: 12/01/2024
*****************
Business Response
Date: 12/02/2024
Better Business Bureau of Detroit & *********************;

*********************************************************** 100

********************-4163

BBB case 22604447

Our File: 91591183

Thank you for forwarding the complaint from ****** and ***** ****. According to our records case ******** has been sent to a case manager.

I have sent a note to the case manager asking for them to update the customer.

********************** will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

***

T0103P4

Stellantis Customer Care
Initial Complaint
Date:11/25/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Computer controlling the brake system, AEB (Auto emergency braking) system will not stay off, this has caused serious issues on the road resulting in potential life/death situation and accident.
Customer Answer
Date: 12/03/2024
I purchased a 2022 Jeep compass trailhawk brand new from ******* Jeep Chrysler in ********** from sales man ***** *****. From the day I drove off the lot, I experienced bad hub issue in the front of vehicle, info center connectivity issues, transmission issues (slipping in low gear), driver door issue (loud squeaking sound while driving) and emergency auto braking issues (almost caused 2 major accidents on the highway, violent braking at high speeds when camera detected a garbage bag that flew off another vehicle, my car will not allow me to turn off feature and remain off) My vehicle has been in the shop longer than I have owned it. In 2022, ******* jeep dealership had prolonged getting my service done, having me wait 6-9 months between each service, many services were not repaired and gave me multiple excuses. I had to show the dealership the owners Manual to prove how the car is supposed to function. My vehicle has ****** miles due to the wait time between each service and still continues to have issues, some services were not even performed as my car was in the shop, they would give me my car back telling me it is fixed, just for me to wait another 6-9 months for them to see my vehicle again. My vehicle still has an ongoing issue with the auto emergency braking system not staying off when selected, this issue has almost caused severe health/ life consequences due to this fault. My vehicle has been at the dealer since June 2024, this complaint is being written November 26, 2024 Chrysler customer retention department fails to provide adequate updates and no solutions. There has only been 3 repair attempts in a 6 month period for this one issue and Chrysler still has no answer or any solution to repair and they already refused to buy back my car or exchange it. The technical team is very poor in communicating with the dealership and my vehicle is just rotting away at the dealership while no one does anything about it.
*****************
Business Response
Date: 12/03/2024
Better Business Bureau of Detroit & *********************;

*********************************************************** 100

********************-4163

BBB case 22602443

Our File: 91603766

Thank you for forwarding the complaint from ******* ******. According to our records case ******** the case manager is working with the dealer to get the parts required for the repairs.

Our case managers are comitted to our customers and will do everything they can to get this vehicle repaired.

I have sent a note to the case manager asking them to update the customer.

********************** will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

***

T0103P4

Stellantis Customer Care
Initial Complaint
Date:11/23/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased ******** Uconnect subscription to remotely connect to our van around February of 2024. Around the same time a known technical issue happened preventing remote connection to our vehicle. Chrysler/Uconnect indicated they would release this update over the air. ******** also indicated that once service returned we could call back for a prorated refund for unusable service. The issue is still not resolved and we have contacted several numbers for them only to be told we need to call a different number each time. When we think we've reached the correct ***** they hang up on us. We were told at one point we needed a case number from Uconnect to get a refund from ******** but this has also resulted in being hung up on when reaching the correct ***** This has happened repeatedly. We were originally given **************, followed by ************** for support, then ************** for a refund. Finally the last number was ************** in which we were disconnected several times once we reached an agent. We previously raised a complaint against ******** but they indicated they do not control the account and we must pursue with ********. Since Stellantis owns the product but we cannot reach anyone successfully we are reopening the complaint here.
Business Response
Date: 11/25/2024
Better Business Bureau of Detroit & *********************;

*********************************************************** 100

********************-4163

BBB case 22595680

Our File: 91547300

Thank you for forwarding the complaint from ***** ****** . The customer's concern is with a different company that supplies the services and updates. Stellantis does not manage the subscription or hardware for that vehicle. The consumer should reach out to Uconnect Access for further information and resolution. **************

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

***

T0103P4

Stellantis Customer Care

Customer Answer
Date: 11/25/2024
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

Unfortunately we have not had any success reaching out to any of the numbers provided. Additionally, Uconnect Access does not seem to exist in BBB database. Stellantis, Chrysler, and SiriusXM are all pointing fingers at the other companies to be responsible which is not helpful to resolving the issue. If Stellantis feels Uconnect Access is responsible for the issue then please facilitate a conversation with that company and put us directly in touch with someone who can resolve our issue. We are now almost 10 months into a 12 month subscription that we have not been able to take advantage of and we are tired of constantly being redirected. If the BBB would like to help in this matter we would appreciate it, but after calling 6 different numbers provided by everyone and not getting anywhere we have had to escalate.

Regards,

***** ******
Business Response
Date: 11/25/2024
Better Business Bureau of Detroit & *********************;

*********************************************************** 100

********************-4163

BBB case 22595680

Our File: 91552250

Thank you for forwarding the complaint from ***** ****** . The customer's concern is with a different company that supplies the services and updates. Stellantis does not manage the subscription or hardware for that vehicle. The consumer should reach out to Uconnect Access for further information and resolution. ************** for any reimbursement issues.

The update is not currently available and when it becomes available it should automatically take effect. There currently is no *** on th update.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

***

T0103P4

Stellantis Customer Care

Customer Answer
Date: 11/26/2024
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

Does BBB want to get involved here and help out? We have already tried a complaint with ******. We have also tried contacting Chrysler and the number provided by Stellantis. We understand what Stellantis is saying, however Sirius and Chrysler have both given there reasons for not dealing with the matter either. Calling the number provided we are told to call Sirius first. ****** tells us to contact Uconnect. If the BBB can help transfer this complaint to the correct company for resolution we will do that. However, ******** specifically does not exist in the BBB database using the info provided by Stellantis. And the number provided just puts us in another position of back and forth and pointing fingers.

Regards,

***** ******
Initial Complaint
Date:11/21/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
There is an active recall on Jeep Cherokee 4XE battery that is unresolved with no timeline for repair or replacement. They state that we are unable to charge the battery, park inside or near other objects. It also states that it may catch on fire while driving. I would not have purchased an electric vehicle had I known that I would never be able to drive it and I do not feel safe driving it. I would like Jeep to buy back this vehicle or offer a financial resolution.
Customer Answer
Date: 11/22/2024
The vin number requested is *****************
Business Response
Date: 11/22/2024
Better Business Bureau of Detroit & *********************;

*********************************************************** 100

********************-4163

BBB case 22588691

Our File: 91535622

Thank you for forwarding the complaint from ******* *********. According to our records case ******** has been excalated, when parts are available the customer will be notified.

********************** will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

***

T0103P4

Stellantis Customer Care

Customer Answer
Date: 11/22/2024
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

This vehicle was sold as having a hybrid option with notable fuel cost savings. In addition to being advised by the vehicle manufacturer not to charge this vehicle until there is a part suitable to replace the faulty one, it is also potentially hazardous. This vehicle is not operational as advertised hybrid/electrical and as was paid additional to have as an option. I would like a reasonable option for ending my lease without losing money, to move into a vehicle with features that are able to be used. This recall has also significantly impacted the trade in value of this particular make/model/year.

Regards,

******* *********
Business Response
Date: 11/25/2024
Better Business Bureau of Detroit & *********************;

*********************************************************** 100

********************-4163

BBB case 22588691

Our File: 91546481

Thank you for forwarding the complaint from ******* *********. According to our records case ******** on November 21, 2024 the customers case was moved to the recall 95B que as requested by the customer.

When there is a remedy the case manager willnotify the customer.

********************** will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

***

T0103P4

Stellantis Customer Care

Customer Answer
Date: 11/25/2024
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

Being added to a cue for contact once a remedy exists is not an acceptable for the fact that months later there still is no remedy for a SAFETY recall. The vehicle cannot be used in the way it was advertised for use which is unacceptable. I will proceed with lemon law and attorney.

Regards,

******* *********
Initial Complaint
Date:11/20/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was told by the dealer (** *****) that jeep warranty covers the paint. Mine is still under the 5 year ****** mile warranty. BUT because it was made in ****** they would not honor it. The problem is the paint is bubbling up on all the doors and around the windshield.
Customer Answer
Date: 11/21/2024
1C4hjxenolw221208
Business Response
Date: 12/02/2024
Better Business Bureau of Detroit & *********************;

*********************************************************** 100

********************-4163

BBB case 22583848

Our File: 91589641

Thank you for forwarding the complaint from ******* ******. According to our records case ******** was closed Nov. 25,2024.

This vehicle is eligible for US warranty, but the customer will need to work with the local dealer to accomplish. Part of this would require the customer to replace the cluster with a cluster that reads Miles instead of Kilometers.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

***

T0103P4

Stellantis Customer Care

Customer Answer
Date: 12/03/2024
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

There is nothing wrong with the instrument panel.
I am requesting the paint to be repaired and I have already spoken with the dealer and they refused, because of it's origin being *******

Regards,

******* ******
Business Response
Date: 12/03/2024
Better Business Bureau of Detroit & *********************;

*********************************************************** 100

********************-4163

BBB case 22583848

Our File: 91603423

Thank you for forwarding the complaint from ******* ******. According to our records case ******** was closed Nov. 25,2024.

This vehicle is eligible for US warranty, but the customer will need to work with the local dealer to accomplish. Part of this would require the customer to replace the cluster with a cluster that reads Miles instead of Kilometers.

The cluster must be changed for the warranty to tranferred over.

When a Canadian Vehicle is imported to the US all warranties are voided.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

***

T0103P4

Stellantis Customer Care

Customer Answer
Date: 12/04/2024
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

The instrument cluster is already in miles, so per your response warranty work should be honored..
Stellantis knows there is a problem with this year jeeps paint failings, regardless where it was made.

Regards,

******* ******
Business Response
Date: 12/04/2024
Better Business Bureau of Detroit & *********************;

*********************************************************** 100

********************-4163

BBB case 22583848

Our File: 91612492

Thank you for forwarding the complaint from ******* ******. According to our records case 91568965 if the customer has changed his instrument cluster , which he claims he has, then he will need to work with the dealer to have his warranty reinstated as per Warranty Bulletin D-16-03 for details on transfer.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

***

T0103P4

Stellantis Customer Care

Customer Answer
Date: 12/05/2024
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

The whole reason I contacted bbb, is because the dealer refused to do the work, because it was built in *******
They looked at the vehicle and could see that the instrument cluster was US miles.
Now the factory warranty has expired, since I have contacted BBB and getting the run around from the dealer and stellantis.
So I am left with a jeep wrangler worth considerably less than it should be. I need a written letter from Stellantis informing the dealer that they will be reimbursed for the repairs, plus contact information, so I don't have any more hassle please.

Regards,

******* ******
Initial Complaint
Date:11/20/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My 2020 ram 1500 has been at the dealership since August 8, it has had the engine replaced than the replacement engine failed, and that was worked on now it has fuel leaks and check engine lights. Theyre telling me it needs converters and oxygen sensors. Let me for payments on the vehicle and have not been able to drive it. I dont trust that when I get the vehicle back it will be good to continue using. Had a very bare minimum I would like reimbursement for my monthly payments. Ideally, I want them to take the vehicle back.
Customer Answer
Date: 11/20/2024
*****************
Business Response
Date: 11/21/2024
Better Business Bureau of Detroit & *********************;

*********************************************************** 100

********************-4163

BBB case 22581162

Our File: 91524247

Thank you for forwarding the complaint from **** ********. According to our records case
91240918 the case manager is working with the service manager to get the parts for this vehicle to be repaired.

I have sent a note for the case manager to reach out to the customer with an update.

********************** will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

***

T0103P4

Stellantis Customer Care

Customer Answer
Date: 11/21/2024
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

[You must provide details of why you are not satisfied with this resolution. Please type details here:]

Regards,

**** ********
Initial Complaint
Date:11/18/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My 2020 ****************** is at **** ******** Alfa ***** in ************ for an engine replacement. My vehicle is only 700 miles over warranty but still under the four years by time and suddenly my engine needs to be replaced. The dealership states that they have 4 *********** that also need replacements that are waiting for engines. My vehicle has always been serviced at *** dealerships and up to date with all maintenance. The dealership has attempted to contact *** without further assistance or a direct person of contact that can give me answer and assist. I have reached out to ********** and *** customer service over twenty times and have not received any assistance. All customer service representatives and supervisors are clueless and do not know where or who to direct me to.
Business Response
Date: 11/19/2024
Better Business Bureau of Detroit & *********************;

*********************************************************** 100

********************-4163

BBB case 22573713

Our File: 91502929

Thank you for forwarding the complaint from **** ******. According to our records case ******** on ******** 18, 2024, the case manager advised the customer we can not change the decision the dealer has offered for the goodwill grid. The customer was offered 70%.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

***

T0103P4

Stellantis Customer Care

Customer Answer
Date: 11/19/2024
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

The dealership service manager *** ********** stated that he did not make the decision to cover 70%. He is requesting for the full amount of the repair to get paid and covered. His contact information at **** ******** Alfa ***** is ************.

Regards,

***** *********
Business Response
Date: 11/19/2024
Better Business Bureau of Detroit & *********************;

*********************************************************** 100

********************-4163

BBB case 22573713

Our File: 91507193

Thank you for forwarding the complaint from ***** *********. According to our records case ******** on November 18. 2024 the customer was advised that the service manager and the area manager are saying that there is nothing more that they can do.

The case manager explained that there is nothing more that we can do on our end. The customer needs to work with the dealer on this.

The customer would need to pay around $6000.

The custome was asking about the rental, we can assist with rental if the customer does the repair.

********************** will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

***

T0103P4

Stellantis Customer Care

Customer Answer
Date: 11/25/2024
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

I contacted ********** and was told to await the area representatives response as I do not agree that I should have to pay 30% of the repair.

Regards,

***** *********

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