Business Profile

Auto Manufacturers

Stellantis

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Stellantis's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,579 total complaints in the last 3 years.
541 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/10/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Second complaint with the BBB!! Ordered a 2023 Dodge Challenger in April 2023: order number ********. Received confirmation of the order via email on April 19, 2023. The salesman told me to expect delivery within 4-6 weeks. Never received the Challenger, going on eight weeks with no progress on the Challenger as per the tracker provided by Dodge via email. Filed a complaint with BBB approximately two weeks ago. As per BBB a Dodge representative would contact me during the week of June 5-9. Dodge never made contact! Previously, I contacted Dodge's customer helpline, filed a case, and followed up on the case. This was a complete waste of time they knew nothing and followed up on nothing and would do nothing!!!
Business Response
Date: 06/12/2023
Better Business Bureau of ******* & ****************

*********************************************** 100

**********, ** **********

Fax: ************

BBB Case No: 20168548

Our File: 86277874

Thank you for forwarding the complaint from ***********************. I have
reassigned a brand mentor to the case. I have asked the customer receive
a call ball on June 14 2023 with information on his order. We advise that
the customer wait to receive the callback.

Stellantis will honor the warranty, extended warranties, Mopar
Vehicle protection plans and recalls for all repairs that are covered
under the warranty, extended warranty and recalls.

Thank you

********

T0103P4

Stellantis Customer Care.

Customer Answer
Date: 06/14/2023
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ******** and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

The response did not provide any information regarding the Scheduled (for production), In Production, Vehicle Built, or Shipped Date categories shown in Dodge's tracking system-nothing has changed. In other words, the business's response did not provide any information regarding as to when I should expect my new Challenger. After eight weeks and one response by Dodge and review of Dodge's tracker this am the only thing, I know is that my order has been confirmed. [You must provide details of why you are not satisfied with this resolution. Please type details here:]

Regards,

***********************
Business Response
Date: 07/10/2023
Better Business Bureau of ******* & Eastern ********
*********************************************** 100
**********, ** **********
Fax: ************
BBB Case 20169104
Our case 86662483
Thank you for bringing this forward from ********************** According to our records, case ******** is with a case manager that will follow up with the customer when there is new information to provide. What I can see is that customers VON is ******** and VIN is ***************** for a CHALLENGER SXT PLUS 2023. From the tracking website it shows that the order is in the scheduling phase of the process which means the order is waiting for a build date to be inputted into the system. Orders for new vehicles take anywhere from 8 to16 weeks, to be fully processed and that does not include the shipping time for the order, which is usually 2 weeks.
The customer will need to wait until the case manager has a new update to provide to the customer.
********************** will honor the warranty, extended warranties and recalls for all repairs that are covered under the warranty, extended warranty and recalls.
Thank you
***** N
Stellantis Customer Care.
Customer Answer
Date: 07/13/2023
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

The response proposed by Stellantis is unacceptable because I never ordered a Challenger SXT I ordered a Challenger R/T. I hope I haven't been waiting all this time in vain for the R/T. It wouldn't surprise me that Stellantis is building a model I never ordered and don't want as they indicated in their most recent response to my complaint. The **** weeks indicated in the response far exceeds the 4-6 weeks I was told by the dealership it would take to build the R/T therefore this in unacceptable as well.

Regards,

***********************
Initial Complaint
Date:06/10/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dropped my truck off at dealership for repairs under my lifetime warranty on May15,2023. All parts were ordered and arrived at dealership May 16,2023 for dealer to repair vehicle. As of June 9, 2023 Stillantis has yet to get back to dealership to authorize repairs. ****************** sends numerous daily emails for an update from Stillantis and they are ignored. I would like bluebook value for truck to walk away from lifetime warranty
Business Response
Date: 06/26/2023
Better Business Bureau of ******* & Eastern ********
*********************************************** 100
**********, ** **********
Fax: ************
BBB Case No: 20168548
Our File: ********
Thank you for bringing this forward from ***************************. According to our records, the approval needs to come from the Mopar ***************************** for the repairs to be done on the vehicle. The case will be forwarded to the Mopar *****************************.
Stellantis will honor the warranty, extended warranties and recalls for all repairs that are covered under the warranty, extended warranty and recalls.
Thank you
*****************;
Stellantis Customer Care.
Initial Complaint
Date:06/08/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased my 2022 Hydro Blue Jeep Grand *********************** 4xe on 11/30/22 for $82,274. It now has ***** miles on the odometer. The blind spot monitoring, cruise control and lane keep assist stopped working. The gas tank cover doesn't open. A message saying that I'm swerving comes on my display even though I am not swerving. The swerving error messages initiates the car to slowly shutdown. Another error message stated that the damping system needed to be repaired. Brought my car to Fury Motors in ******************** *********. It is now sitting on their lot with pieces missing. The car is unlocked. There is a broken part that needs repair. The last time that I left a car with a company overnight it was vandalized. Contacted the dealership to see if they could put the car back together so that I can bring it home until the part arrives but I received no reply.
Business Response
Date: 06/26/2023
Better Business Bureau of ******* & ****************
*********************************************** 100
**********, ** **********
Fax: ************
BBB Case No: 20163393
Our File: 86534766
Thank you for bringing this forward from *********************. According to our records, the customer has never contacted ********************** ************* for assistance with the repair. This case will be sent to a case manager that will contact the customer in 1-2 business days. The case manager will assist the customer in getting the parts for the repair and make sure the vehicle is repaired to the customers satisfaction.
Stellantis will honor the warranty, extended warranties and recalls for all repairs that are covered under the warranty, extended warranty and recalls.
Thank you
*****************;
Stellantis *************.
Customer Answer
Date: 06/26/2023
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

[You must provide details of why you are not satisfied with this resolution. Please type details here:]
I had an appointment with Fury Motors on 6/6/23. The appointment went miserably. After all kinds of mixups with *********************** an employee at Fury Motors I determined that it was best to try a different dealership. Fury Motors had my car for 5 days. The *** was much worse when I got it back from Fury Motors. To say that I didnt contact anyone is a total lie on the part of Stellantis. Fortunately for me ***************************** from Whitewater Jeep had my car picked up at my house. Theyve had my *** for a couple of weeks with no resolution as of the time that Im writing this. Whitewater Jeep and ***************************** have been very helpful. My reasons for rejecting what Stellantis wrote in their response was that I did contact dealerships and the awful customer service that I received from Fury Motors in ********************. I paid $82k for a vehicle back on 11/30/22. Now I have to walk wherever I go or pay for public transportation.
Regards,

*********************
Business Response
Date: 07/10/2023
Better Business Bureau of ******* & ****************
*********************************************** 100
**********, ** **********
Fax: ************
BBB Case 20163393
Our case 86662483
Thank you for bringing this forward from ********************** According to our records, case ******** is with a case manager where they are waiting for back ordered parts.
The case manager will contact the customer when there is an update to provide to the customer.
********************** will honor the warranty, extended warranties and recalls for all repairs that are covered under the warranty, extended warranty and recalls.
Thank you
*****************;
Stellantis Customer Care.
Customer Answer
Date: 07/13/2023
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

[You must provide details of why you are not satisfied with this resolution. Please type details here:]
The broken connector will not be available for ordering until August 2023 per Jeep. Even after the part is ordered it may take several months for the part to arrive. I have not had this car available to me since April 2023. I contacted Fury Motors in ******************** the nearest Jeep dealership on May 29th for an appoint to get the car fixed. The earliest appointment available was 06/06/23. Called other Jeep dealerships but none had earlier dates available. My experience with Fury Motors was awful. They were going to leave my $82,000 *** unlocked on their lot with a sharp object resting on the front passenger seat. No other vehicles on the lot were unlocked. *********************** informed me that the vehicle will not be locked because Chrysler (I think he meant Stellantis) will not pay him to put the car back together. This was unacceptable to me. He refused to do this until I called the police. A week later 06/13/23 the car was shipped to Whitewater Jeep. It has been sitting at whitewater Jeep ever since waiting for a part. At this point per the ********* Lemon Law, I want jeep to buyback my vehicle. I am seeking $85,000 for the *** and for my hardship.
Regards,

*********************
Initial Complaint
Date:06/07/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have a powertrain lifetime warranty on my 2008 Dodge Nitro. I took the vehicle in for service at on 5/18/23 & was told the warranty was no longer in effect. The warranty was cancelled due to my legal name change resulting from a divorce in February. I contacted **************** on 5/18/23 & they opened up a case (********) & requested me to email my divorce decree which I did. I was to receive a response in 2-3 business days. I've never received an update. Ive called back (5/22, 5/24, 5/25, 5/26, 5/31, 6/2, 6/5, 6/7) requesting an update on my case (********). Ive received no update, instead Ive been told my case was mishandled multiple times, been sent to the wrong ****** call a different number, transferred to an incorrect ****** & hung up on. On 5/25/23, I requested to speak with a supervisor who can provide further details & I was transferred to my assigned case manager, ***. He told me that it was not in his ********** could not help. I called back later that day to see if my case was with the correct ********* was told *** closed the ************* it as suspended. The representative hung up on me. I called back & was given a number to call *** ************************ I called & they have nothing to do with Stellantis, have no *** or that extension. Today (6/7/23) when I called, I was transferred to ***** who said they have nothing to do with my case. They transferred me back & the representative said a specialist (***) was assigned to my case on 6/1/23. He said the team is reviewing my case & to call back on Monday (6/12/23). I asked to speak with ******** said I couldn't. Im wondering why its with *** again, why I can't speak with him or get a timeframe. It is now 6/7/23, I still have no *********** car still remains at the dealer waiting to be fixed as the service would be covered under the warranty (per the dealer). I legally changed my name in court; Social Security & the Secretary of State have all accepted the court document as proof.
Business Response
Date: 06/08/2023
Better Business Bureau of ******* & Eastern ********

*********************************************** 100

**********, ** **********

Fax: ************

BBB Case No: 20157173

Our File: 86369002

Thank you for forwarding the complaint from ****************************
According to our records, case 86189184 shows that the documents have
all been receieved. I have reviewed all the documents, and have had the Lifetime
Powertrain Warranty reinstated for the customer. I will also email the customer
to advise that the lifetime powertrain warranty has been reinstated.

I also advised the customer of the open recall on the vehicle.

Stellantis will honor the warranty, extended warranties, Mopar
Vehicle protection plans and recalls for all repairs that are covered
under the warranty, extended warranty and recalls.

Thank you

********

T0103P4

Stellantis Customer Care.

Customer Answer
Date: 06/08/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I appreciate you assisting me in getting this issue resolved. Thanks
Regards,
***************************
Initial Complaint
Date:06/05/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My contract was suspended after I complained about a delay in receiving parts needed to complete a repair. I have had all required inspections and yet this company suspended my contract. I have had all manner or warrantied parts installed on my vehicle including a new Engine long block assembly and a complete drive shaft assembly. Yet when my transmission was also in need of repair the company suspended my contract. I paid over **** in repair costs that were covered. I want my contract restored or to be bought out of this contract.
Business Response
Date: 06/06/2023
Better Business Bureau of ******* & Eastern ********
******************************************************************************************************
Fax: ************
BBB Case No: 20147513
Our File: 86347027
Thank you for forwarding the complaint from *******************. According to our records, case ********, the customer was asked to send in documents that showed the five-, ten- and 15-year powertrain inspections were completed. The customer did not cooperate but just wanted Stellantis to talk to his lawyers. The agent looked at all the repair orders from 60 days before and 60 after the in-service date, which is September 28,2007, but there were no powertrain inspections completed in the time frames allowed.
The powertrain warranty and Mopar Vehicle Protection plans will be cancelled unless the customer can show proof that the inspections were completed.
Stellantis will honor the warranty, extended warranties, Mopar Vehicle protection plans and recalls for all repairs that are covered under the warranty, extended warranty and recalls.
Thank you
************
Stellantis **************
Customer Answer
Date: 06/07/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

I would like to know why my contract was suspended after I complained about the delay in receiving repairs due to unavailable parts. I have paperwork showing that one of the inspections was done. I also have all my repair work orders. I did not have any problems with getting repairs done until I complained. These inspection requirements were not even included in the original literature about the warranty. This company is using these actions to avoid paying for covered repairs. There was no mention of these inspection requirements at all at the time of sale. A manager told me that the inspections were performed on my vehicle when it was in the shop from September to November waiting on parts to complete the repairs. If the company would rather this be in court that can be arranged. I wish for them to reinstate my contract or buy me out. I am a disabled senior citizen and this is causing me undue stress. I had no issue at all with my contract until I opened an official case and requested a good will gesture that a representative told me could be possible. This is simply a corporation trying to avoid costs. I will not stand for it. I purchased 6 new vehicles from this corporation. They are completely in the wrong and it will be exposed trough my complaint. I also have the precedent of having many parts installed that were clearly covered through my life time Powertrain Warranty. My vehicle was in the shop during the window that they provide for inspections to be performed and a manager at the dealership told me that the inspections were performed. I have had countless repairs performed on this vehicle without a hint of any missing inspections. To conclude, I have the precedent of continually repairing my vehicle in order to keep it in good working order. I continually and faithfully had my vehicle repaired anytime there was an issue. That is up and until I asked for a goodwill gesture. Instead my contract was suspended.

Regards,

*******************
Initial Complaint
Date:06/04/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have a 2021 Jeep Wrangler Unlimited Rubicon VIN *****************. Current mileage is approximately 17k and the vehicle is under the manufacturers warranty. Over two weeks ago, the vehicle began experiencing a **************** malfunction and would not turn on. The vehicle was towed to the ******************* Jeep dealership in *************. To date, the vehicle remains there. The vehicle is apparently part of a recall effecting over 60k vehicles meaning that these mechanical issues are well known to Jeep. Unfortunately, Jeep doesnt have the part nor any form of ETA. The problem is so prominent that Jeep has issued a stop sale on the vehicle. Accordingly, the vehicle is just sitting at the dealership with no end in sight. Meanwhile, I am having to pay for a rental vehicle and continue to make my lease payments. I was assigned a case manager by Jeep but they stopped responding over a week ago. I am extremely disappointed that Jeep would treat a military family so poorly.
Business Response
Date: 06/05/2023
Better Business Bureau of ******* & ****************

*********************************************** 100

**********, ** **********

Fax: ************

BBB Case No: 20141102

Our File: 86339640

Thank you for forwarding the complaint from *************************************
According to our records, case ******** has been escaleted to a specialist for review.
Specialist has emailed the customer June 5 2023 and has forwarded complaint to despute resolution department.
Agent recommends that the customer needs to wait until the specialist contacts the customer.

********************** will honor the warranty, extended warranties, Mopar
Vehicle protection plans and recalls for all repairs that are covered
under the warranty, extended warranty and recalls.

Thank you

********

T0103P4

Stellantis Customer Care.
Customer Answer
Date: 06/05/2023
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

This claim was escalated this morning with Jeep customer service. ********************** was willing to acknowledge that the vehicle has a recall for a safety issue. That the part needed, a high pressure fuel pump, has not been available for months. Per the National Highway ****************************** this recall represent a substantial safety concern as the vehicle is prone to fuel starvation and may abruptly shut down causing an accident. There is no reason that Jeep needs to wait for a response as they are fully aware of this safety issue given that it is affecting over ****** vehicles. In appreciation that there is not a fix, and in accordance with ****** lemon laws, I hereby request to begin the process of having Jeep buy the vehicle back, reimbursing me for all costs associated with the rental, and any payments made towards my lease since the vehicle entered the Jeep service department.

Regards,

************************************
Business Response
Date: 07/03/2023
Better Business Bureau of ******* & ****************
*********************************************** 100
**********, ** **********
Fax: ************
BBB Case No: 20141102
Our File: 86605083
Thank you for bringing this forward from ****************************** According to our records, case ******** is with a case manager that is handling the case for the parts not being available for the Z96 recall. Stellantis is working very hard to get the parts for the recall to be repaired for all of the vehicles that have this recall. The customer will need to speak to the case manager for inquiries on the lemon law or speak to their state's representative for declaring lemon law.
Stellantis will honor the warranty, extended warranties and recalls for all repairs that are covered under the warranty, extended warranty and recalls.
Thank you
*****************;
Stellantis Customer Care.
Customer Answer
Date: 07/10/2023
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

My Case Manager, *******, has been of little help. She has twice sent the vehicle back for review for buy back. As explained by *******, she has no authority in that arena and isn't even included in the decision making process. Both times Jeep has refused to buy the vehicle back. ******* also has no authority to compel Jeep to make available the part needed for the safe repair of my vehicle. Part of the goal in reaching out to BBB was to make contact with a FCA executive who could review this matter and help remedy the situation. If the approach with the case manager was working I wouldn't have filed this complaint.
As of today, my vehicle has been in the service department for fifty-two days. And, Jeep is refusing to provide me with a loaner vehicle or pay for the costs of a rental. Instead, I am being required to frontload these costs plus continue to make my lease payments. Accordingly, my out-of-pocket costs each month are currently at over $3,500. As of today, Jeep will only agree to "review" these charges for reimbursement once my vehicle is out of the shop. The local dealership has no idea when that will even occur.
I am extraordinarily dissatisfied with the entirety of this process. Jeep has been well aware of this safety recall for months. My vehicle has now been in the shop for the better part of two months. We are a military family. Jeep proclaims to supports its troops and their families. I don't see it. This has been so poorly managed that we will never again purchase another FCA product. I wholly reject this lackadaisical response.
Regards,

************************************
Business Response
Date: 08/25/2023
Better Business Bureau of ******* & Eastern ********
***************************************************************************************-4163
BBB case N0:20141102
Our File: 87126036

Thank you for forwarding the complaint from *******************************. According to our records case ******** is being handled by a case manager. The case manager has contacted the dealership on separte occasionsand reach out to the service manager.
I recommend that the customer work with the case manager and dealer, so the issue can be resolved.
Stellantis will continue to honor any future repairs necessary per terms of ****************** warranty.

Best Regards,
***
Stellantis Customer Care

Customer Answer
Date: 08/29/2023
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

I find this response to be unacceptable and therefore reject it.

Regards,

************************************
Initial Complaint
Date:06/03/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My name is *********************. I have reported a security breach by *******************************. I am requesting a private meeting with an agent that will allow me to show my proof concerning this breach. I have reported recently over **** phishing e-mails that I received to the e-mail ********************* I am being hit with artificial intelligence. She used artificial intelligence impersonating A T&T's representative. Additionally, over a the course of years, she has taken over ****** dollars from me and my family. She is currently in the network of the following banks. ***** ****** FCU. She is blocking credit cards of myself and other customers. Shell FCU. She is currently in their server. She ****** on the fan when my account is displayed. She has sent mail from "ShellfCU" impersonating them with the fonts our of range. She his currently in Star Furniture server sending phishing e-mails on stating my account is past due. Quest Diagnostic. She is changing the accurate test results to inaccurate test results allowing the doctor to prescript unnecessary medication. She hacked into CVS, making if difficult to received one of my blood pressure medication. This issues occurs every three months. I am an employee with the ***** She is currently in their server wrecking havoc. Interrupting my work and possible taken money out of IMPACT where money is being sent to our clients. She is currently in my network her at *************. She is causing outages. I have had 7 technicians to repair my Uverse and internet. She is causing all devices to go down and changing the boxes information throughout the A T&T's account. Every device in my home either humms, make clinking noise. She is currently in my camera's and alarm. I subscribe through ViViant. All of what I stated above, can be proven. I am requesting a meeting.
Business Response
Date: 06/05/2023
Better Business Bureau of ******* & Eastern ********
******************************************************************************************************
Fax: ************
BBB Case No: 20140467
Our File: 86340400
Thank you for forwarding the complaint from *****************. According to our records, case ********was handled by Ram connect where the customer never responded to the case manager to get more information on the complaint of having a security breach.
Agent recommends that the customer contact the local authorities to have this investigated for all of the companies that is breaching the customers information.
Stellantis will honor the warranty, extended warranties, Mopar Vehicle protection plans and recalls for all repairs that are covered under the warranty, extended warranty and recalls.
Thank you
************
Stellantis **************
Customer Answer
Date: 06/05/2023
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

[You must provide details of why you are not satisfied with this resolution. Please type details here:]

Regards,

*********************
Initial Complaint
Date:06/01/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
May 20th i decided to purchase a jeep grand cherokee (regret is setting in) i called them to register it as im the owner and the representative put my email address wrong so now i cant log onto the app. They created a ticket the 25 today is June 1st and everyone i call and talks too thinks that its funny and tell me to have a good day......absolute worst customer service experience I've ever had. Now my jeep is registered under someone's email and i cant get anyone to fix it.
Business Response
Date: 06/02/2023
TBetter Business Bureau of ******* & ****************
*************************************************************************
Fax: ************
BBB Case No: 20131361
Our File: 86316979
Thank you for forwarding the complaint from *****************************. According to our records, case ******** was sent to the department to update the customers information which has been done for the customer. The customer will need to call the ********************** ***************** at ************ to have the email address updated in their system. I will also send the case to the Mopar ************************ to make sure that the customer shows as owner on the Mopar Owner Connect account.
********************** will honor the warranty, extended warranties, Mopar Vehicle protection plans and recalls for all repairs that are covered under the warranty, extended warranty and recalls.
Thank you
************
Stellantis Customer Care.ell us why here...
Customer Answer
Date: 06/08/2023
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

[You must provide details of why you are not satisfied with this resolution. Please type details here:]
I've called and complained on several occasions and all i keep getting is we will call you in 2 to 3 days with no real help im still paying for a service that i have yet to receive. Every agent I've talked to tells me they will follow up and i have yet to hear anything from anyone. This situation is beyond out of hand and i see absolutely no way soon will my issue be resolved. Please send me some real help.

Regards,

*******************************
Initial Complaint
Date:05/31/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
4/22/23 I deposited a reimbursement check I received that was dated 4/14/2023 I received a 2nd check from FCA dated 4/19/23. I called Dodge about receiving a 2nd check on 4/24/23 the customer service agent said ********************** stopped payment on the check dated 4/14/23. I said "what" I already deposited it into my account and I am going to incure a fee from my bank for the stop payment check. Why would you send 2 checks and stop payment on one and not notify me of the stop payment check. I would not have deposited it into my account if I would have know that you sent 2 checks. I asked to speak to supervisor to handle the issue the agent hung up. I proceed to call 2 more times and it resulted in being hung up on after asking for a supervisor and then the last agent notified a supervisor. The supervisor called a week later and we explained we incurred a fee for the stop payment check and wanted it reimbursed. She said was gonna speak with *** the case manager and never called back and *** never reached out to us to resolve the issue. I called customer service again on 5/5/23 I was issued a new case # for the inconvenience of the stop payment fee and was told a case manager would call me. 5/15/23 I called to ask about the reimbursement of the bank fee I incurred due to Dodge's negligence and was transferred to multiple departments with all of them saying it's not our department and it's Dodge not Mopars fault. I was given another case # and an email to submit proof of the fee I incurred.I responded to the email with proof and then got email 5/16/23 stating "....we apologized for the inconvenience about the fee for the stop payment check. This is due to a review of the case which on our end is an opportunity...***" I emailed 5/17/23 and 5/23/23 with no response. Then I called 5/31 they said case was closed by *** and I again asked for reimbursement of the bank fee due to stopped check. The agent said they would reopen case and escalating the issue someone would call me.
Business Response
Date: 06/01/2023
Better Business Bureau of ******* & Eastern ********
******************************************************************************************************
Fax: ************
BBB Case No: 20124791
Our File: 86306011
Thank you for forwarding the complaint from Akeenya Young. According to our records, case ******** the customer spoke to a supervisor where an oil change was offered and declined as customer wanted the $12.00 refunded for a stop pay on the original reimbursement. The supervisor put in the request for the $12 reimbursement which has been approved. It should arrive to the customer within 30 business days by mail.
Stellantis will honor the warranty, extended warranties, Mopar Vehicle protection plans and recalls for all repairs that are covered under the warranty, extended warranty and recalls.
Thank you
************
Stellantis **************
Customer Answer
Date: 06/06/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
******************
Initial Complaint
Date:05/31/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have a 2015 Chrysler 200 S and I have had nothing but problems with this vehicle. I was most recently on the highway traveling at 75 MPH and experienced a loss of steering power and brake power. I had to use all of my strength to move this vehicle to the shoulder. I had my children in the car; we could have lost our lives. I would like this vehicle to be repaired free of charge as I have had multiple issues with transmission, engine, recalls, and reliability since purchase. Please make this right and cover my repairs as this vehicle should not already be experiencing these issues.
Business Response
Date: 05/31/2023
Better Business Bureau of ******* & ****************
*************************************************************************
Fax: ************
BBB Case No: 20124510
Our File: 86299981
Thank you for forwarding the complaint from *****************************. According to our records, the vehicle has not been to the dealership for any issues since August 12, 2022. The customer also has never called ********************** ************* to report any of the issues that he has had with the vehicle. Customers warranty has also expired on June 7, 2018, for the basic warranty and powertrain warranty expired on June 7, 2020. With the mileage the customer is well beyond the parameters for any type of cost assistance. The customer needs to go to the ********************** dealership for a diagnosis and repairs will be at the customers expense. The customer is also the third owner of the vehicle.
Assistance is denied by Stellantis.
There is also one open recall that the dealer can complete.
Stellantis will honor the warranty, extended warranties, Mopar Vehicle protection plans and recalls for all repairs that are covered under the warranty, extended warranty and recalls.
Thank you
************
Stellantis *************.
Customer Answer
Date: 05/31/2023
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

Hello,
everything that you stated above is irrelevant regarding the workmanship and reliability of your Chrysler 200 vehicles. It takes a quick ****** search to realize that you guys have faulty transmissions, numerous power steering issues, and it seems like recall after recall. A 2015 vehicle should not already be experiencing this many problems. I am part of a forum of others who are on the same exact vehicle, and theres no way that every single person is having the same exact issues. You guys created a warranty for a certain mileage allotment after you guys were threatened with a class action lawsuit, however, people who are barely out of that covert zone are out of luck. I have always purchased this family of vehicles and I dont think this is right. You guys do not stand by your vehicles. I had my transmission taken in for the recall and it did nothing. I have also had my gas cap replaced again because of the gas light continuing to come on again it did nothing. Imagine if it was your family in my situation and imagine if something wouldve happened. The least you guys could do is help your customer cover a repair on your vehicles.

Regards,

*****************************

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