Business Profile

Auto Manufacturers

Stellantis

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Stellantis's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,579 total complaints in the last 3 years.
539 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/24/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased a 2022 *********** Crossroads Chrysler Jeep Dodge **** ***********************. *******************, ** ***** ************** March 15, 2023.I have had issues with trash in the paint, uconnect system voice to text was working the first week after purchase then canned messages; ( no longer create messages) vehicle defect chrome trim around radiator. I took the vehicle to a local dealership after contacting Crossroads Chrysler Jeep Dodge. The parts have been on order for over 45 days and there is no update to its arrival. I contacted uconnect and have a reference case number ******** opened May 9,2023 however the representative has not been able to resolve the issues regarding this vehicle.
Business Response
Date: 05/25/2023
Thank you for forwarding the complaint from *******************************. According to our records, case ******** is being worked on by a case manager. The case manager has called the customer on May ******* and may *******, but the customer keeps disconnecting the call.
The customer will either need to answer the call or call the case manager at ************************** and speak to ****** if he still needs assistance.
Stellantis will honor the warranty, extended warranties, Mopar Vehicle protection plans and recalls for all repairs that are covered under the warranty, extended warranty and recalls.
Thank you
************
Stellantis Customer Care

Customer Answer
Date: 06/05/2023
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:
I have not hung up on any caller and ****** and I are communicating via email. I advised ******* my appointment date but she continues to ask. I would like to speak with a different advisor please.

Regards,

*******************************
Business Response
Date: 06/30/2023
Better Business Bureau of ******* & ****************
*********************************************** 100
**********, ** **********
Fax: ************
BBB Case No: 20098605
Our File: 86590100
Thank you for bringing this forward from ******************************** According to our records, case ********, the case manager has called the customer numerous times and has never been able to speak to the customer. The customer will need to call Ram customer care at ************** to make sure the correct number is on file.
Stellantis will honor the warranty, extended warranties and recalls for all repairs that are covered under the warranty, extended warranty and recalls.
Thank you
*****************;
Stellantis Customer Care.
Customer Answer
Date: 07/10/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*******************************
Initial Complaint
Date:05/22/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased my car from Ourisman Jeep of Bethesda on June 30th, 2022.Approximately, TWELVE HOURS later the radio system completely stopped working (black screen with no sound.) The entire radio component had to be replaced, however, the radio continues to experience issues - every time I use the vehicle, while listening to music the sound stops working, the system will shut down/restart on it's own multiple times and CarPlay works intermittently. The transmission "slips" while accelerating and breaking. The vehicle has completely locked up, unable to move, with my children in the car. The auto brake system has activated with no obstructing vehicles/objects around and has turned itself off multiple times. The vehicle settings have changed a number of times, not by my doing. The button controls on the steering wheel have lost function multiple times as well. Many of the problems I'm experiencing are hazardous safety issues and as time goes on, additional issues are arising, and the already present issues worsen/become more persistent. I do not feel safe and believe this vehicle poses a threat to the safety of myself and my children while on the road.I took my car to the dealer on JULY 7th, 2022, OCTOBER 17th, 2022, NOVEMBER 7th, 2022, and JANUARY 23rd, 2023 to have these problems corrected but to date, the dealer has been unable to do so. Thus far, a dealership has attempted to repair this problem FOUR times. I submitted my case without a lawyer and was offered a buyback. But the offer they sent me indicated I have to pay $2,700 to have the car bought back. Now no lawyers will help me. I am a single mom & unable to come up with $2,700 out of no where to rid myself of this nightmare. Ive put almost $11,000 into this vehicle from my downpayment, to my monthly payment, that has completely uprooted my life. I requested the dealership I bought it from to take it back after a day. I just want to put myself and my children back into a reliable and safe vehicle.
Business Response
Date: 06/06/2023
Better Business Bureau of ******* & Eastern ********
******************************************************************************************************
Fax: ************
BBB Case No: 20091758
Our File: 86351560
Thank you for forwarding the complaint from *******************. According to our records, case ******** is being worked on by the repurchasing department. The agent is not able to see any information on the case as it is with the legal department that uses a different program. The last time the vehicle was at the dealership shows as January 25,2023. I recommend that the customer bring the vehicle back to the dealership and call Jeep ************* at ************* to have a case escalated back to a case manager.
The customer will need to wait for the department that is handling the case to contact the customer. From the complaint the buyback department has advised that the customer would need to pay $2700.00 dollars for the vehicle to be bought back. The customer will need to reach out to that department to see if anything else can be done.
Stellantis will honor the warranty, extended warranties and recalls for all repairs that are covered under the warranty, extended warranty and recalls.
Thank you
************
Stellantis *************.
Initial Complaint
Date:05/21/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My 2019 3500 HD Cummins Dodge Ram truck was making a rattling noise in the engine so I took it in to Stockton Dodge for warranty repairs in Feb 2023. They said that the flex plate was broken so they replaced it. Then, they said it was the torque converter so they replaced that. We picked up the vehicle once the repairs were finished and quickly realized that the rattling was still present. I returned the vehicle to the dealership the next day and it was there for a week while it was reviewed by and "expert engineer". When I picked it up the second time they advised me that there was nothing that they could do to assist me. The rattling noise is a "known issue" at corporate for the motor that is in my truck and that there is no known resolution. They said to open a ticket with Dodge and tie it to ticket number ********* as this was the open ticket at corporate for this issue and my truck. I did this on 3/8 and have not received any response from dodge after two additional follow ups from me. My concern is that my engine is faulty and dodge is not documenting, resolving or even addressing properly. If my engine should fail I anticipate that I will get the same service or worse than I am getting now. I would like my engine repaired while under warranty. If it cannot be repaired because they don't know what it is then they should replace the engine.
Business Response
Date: 07/21/2023
Thank you for bringing this forward from ****** ******. According to our records case ******** is where the customers issue was noted but never sent to a case manager. From the work order from March 21, 2023, it shows that the technician's reached out to their higher department for unresolved issues and a ticket weas opened which is *********. Since the vehicle was last at the dealership in March, I recommend that the customer either has an appointment or the vehicle at the dealership for another diagnosis. The customer also needs to call Ram at 1-866-726-4636 to have a case escalated to a case manager that will work with the customer and the dealer to help resolve the rattling noise.
Customer Answer
Date: 07/26/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 20086113, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

I am not satisfied with this response and am not going to take my vehicle to the dealership again until I am assured that there is a known resolution that is going to repair/replace the problem and it has been communicated to all dealerships. The Stockton dealership was firm about me opening a ticket with Dodge, which I did, with no response until I filed a case with the BBB. Additionally, I just received the reimbursement for the rental car expenses that I incurred in February while my truck was at the dealership one week ago from the warranty company. I am not going to waste anymore time or money until you can assure me that the organization has a resolution for the problem and my time and money is going to be well spent. If you have not found a resolution for the problem for all engines/customers, then it is your responsibility to resolve the problem for my vehicle as I am not satisfied with my truck running this way, I have brought it to the dealerships attention, they confirmed there is a problem with no resolution and my warranty covering any expenses will be up soon. I look forward to your response and confirmation.

Regards,

****** ******
Initial Complaint
Date:05/19/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I leased a 2022 Jeep Wrangler sport s brand new. It has about **** miles on it. It has been out of service for over 50 days including the time currently in the shop. I have a lemon and I am seeking a full refund from FCA. They denied my buyback request without reason and refuse to tell me why. I emailed corporate and the higher *** got an appointment at a different dealership, and they have not been able to fix me vehicle. The car squeaks and ticks when starting up and make a burning smell when you accelerate. I have attached my service records and am happy to provide videos of the issue/lease documentation.
Business Response
Date: 05/24/2023
Thank you for forwarding the complaint from *************************. According to our records, case ******** is being handled by the ******************** The case maanger is set to call the customer on Monday after the tech test drove the vehilce.
The customer will need to work with the case manager and dealer until the issue is resolved or if the case manager decides that something else needs to be done.
Stellantis will honor the warranty, extended warranties, Mopar Vehicle protection plans and recalls for all repairs that are covered under the warranty, extended warranty and recalls.
Thank you
************
Stellantis Customer Care
Initial Complaint
Date:05/19/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Our 2021 Jeep **************** L purchased from Lithia Jeep Dodge Chrysler in *********, ***** ***** in October of 2021 has had multiple issues that have needed repaired over the short time period we've owned it. Directly after the purchase the 3rd row seat would not fold up or down. In January of 2023 the rear passenger door internal closure broke and therefore the door wouldn't open. It went in for repair to the dealership where it was purchased. The parts needed for repair were apparently hard to source as it took five weeks to get a simple latch system, with multiple delays happening during this time period. On the nineteenth of April, 2023 our vehicle had to go back in for another repair for a sway bar link. The vehicle only was taken to Liberty Chrysler Dodge Jeep Ram located in **********, ***** ***** as this dealership is closer to our residence. The sway bar link replacement part was ordered sometime around the 21st of April, and has now been delayed multiple times with the new delivery date of the the 31st of May. I have reached out to Jeep customer care multiple times requesting that a case be created and someone within the company that can influence this issue reach out to me. I was told a case was in fact created and that a manager would be in contact. I have not heard from a representative of Jeep regarding this issue. The lack of attentiveness from Jeep and the parts supply available has been discouraging to say the least. This vehicle has less than 21,00 miles and we continue to have multiple problems with a lack of urgency to find a resolution to any of the issues we've encountered. I find it very troublesome that a company can sell and promote a vehicle yet not stand behind the warranty and contractual obligation they agreed upon. This year alone we have had to rely on one vehicle for over 9 weeks, and with multiple children and my wife owning a private business while I work at an open pit mine miles from town has been unacceptable!
Business Response
Date: 05/30/2023
Better Business Bureau of ******* & Eastern ********
******************************************************************************************************
Fax: ************
BBB Case No: 20075528
Our File: 86282459
Thank you for forwarding the complaint from ******************* . According to our records, case ******** is with a case manager that is working very hard to get the parts needed for the repair. The case manager has also asked the customer if they would like a 7 year or ******* mile extended warranty from Mopar Vehicle Protection. The customer has not responded to the email for the plan was offered.
Stellantis will honor the warranty, extended warranties, Mopar Vehicle protection plans and recalls for all repairs that are covered under the warranty, extended warranty and recalls.
Thank you
************
Stellantis **************
Initial Complaint
Date:05/18/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
TO THIS CURRENT DATE YOU HAVE FAILED TO REFUND MY DOWNPAYMENT OF $200, I HAVE CALLED AND EMAILED MULTIPLE TIMES AND I KEEP GETTING TOLD MY REFUND IS ON THE WAY, HOWEVER I HAVE BEEN TOLD THIS SINCE FEBUARY I REVEIVED MY REFUND FOR CANCELING PLAN ( AS YOU AGREED I WAS MISLEAD )BUT YOU HAVE FAILED TO REFUND MY $200 THAT I PUT DOWN,I HAVE NUMERIOUS EMAILS OF FALSE INFORMATION REGARDING SOMEONE DID NOT CANCEL THE ACCOUNT OUT PROPERLY AND DID NOT NOTE WHY POLICY WAS CANCELED MISLEAD BY SALESMAN, TOLD(FALSE) INFORMATION THAT DOES NOT SAY IN DOCUMENTS, I DONT DEAL WITH FALSE MISLEADING COMPANIES WHO HAVE NO RESPECT FOR CUSTOMERS.I HAVE NOT SAID ANYTHING DISRECEPTFUL ABOUT THIS COMPANY BUT IM GETTING TIRED OF THE ONGOING LIES.I WILL HAVE FEDERAL GOV. LOOK INTO THIS IF YOU DONT REFUND THE $200 PLAN # ********
Business Response
Date: 07/24/2023
This case ******** was made to respond to the BBB. According to case ******** the customer needs to contact Mopar Vehicle Protection, for reimbursement for the cancellation of the plan on the vehicle.
Customer Answer
Date: 07/25/2023
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

[You must provide details of why you are not satisfied with this resolution. Please type details here:] I have had ongoing contact with the **** however I keep getting tossed around ,as if nobody knows anything. On 6/15/23 Email from customer care saying he has exhausted his resources and calling them and understands my frustration. I got the $374.54 refund, I'm only waiting on my $200 downpayment that you claim will be sent, yet I have not received my $200 as of yet. This Company has only burdened me with ongoing false information and lies. Please refund my downpayment
Check was sent 1/9/***********-Refund MWM860N which yet again I have nonstop sent emails and called asking when would my $200 be sent. I keep getting told the same thing but my money has not been refunded.
I was told the $200 would either go back to the card used or mailed. Which one is it ??? I'm tired of the ongoing back and forth with MVP and so are others who's tired to help resolve this .

Regards,

*********************************
Initial Complaint
Date:05/16/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a 2022 Jeep Grand ****************** back in March of 2022. Shortly after purchasing, I began experiencing problems. While driving down the road, lights would illuminate on the dash. My blind spot monitoring, cruise control, lane keep system, and automatic brake system would shut off. In May of 2022 at **** miles, I brought it in for service for the first time. It was found that the front camera system was faulty and needed repair. Since that time, my vehicle has been in the shop multiple times for the same issue. Most recently, it has been at the dealership since April 17 2023. The technician has followed the diagnostic tree exactly and replaced multiple parts, yet the camera system will not function properly.There is an open case with Jeep & has had previous cases in the past. I have experienced multiple case managers. All of which are almost impossible to get ahold of & are generally very rude. Jeep has denied a lemon law buyback once already & seems to refuse to actually do anything. I purchased a vehicle with the expectation that it would function properly. I have been without my vehicle for a month ************* no end in sight. I cant even get a case manager on the phone lately.
Business Response
Date: 05/19/2023
Thank you for forwarding the complaint from *************************. According to our records, ******** is being handled by a case manager. The case has also been sent up to the ****************************** The case manager is waiting to hear back from the department which would be in 1-5 business days for the case manager to hear back from the department. The case manager and the dealership have reached out to engineers to assist with getting the issues resolved.
At this point of time the customer would need to continue to work with the case manager and the dealership to come up with the best resolution for the customer and vehicle.
********************** will honor the warranty, extended warranties, Mopar Vehicle protection plans and recalls for all repairs that are covered under the warranty, extended warranty and recalls.
Thank you
************
Stellantis Customer Care

Customer Answer
Date: 05/26/2023
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

This issue has been ongoing with my vehicle since purchase back in 2022. My vehicle was first serviced for this issue in May of 2022 and the issue is still ongoing. Jeep has refused a buyback claim three times already. There is no reasoning provided to me as to why the buyback is being denied either. I have been without my vehicle since April 20th 2023, with no timeline on when my vehicle will be returned. The loaner provided to me by the dealership is too small for my needs and I can not afford a rental long term. This situation is creating a strain on my life. It is extremely hard to get ahold of a case manager to get any sort of communication. When I do get a hold of someone, I am told to continue to be patient while yet another part is replaced. There is no timely resolution being offered.
I either need my vehicle returned ASAP in full functioning form or I need a buyback approved so I can get another vehicle.

Regards,

*************************
Business Response
Date: 06/30/2023
Better Business Bureau of ******* & ****************
*********************************************** 100
**********, ** **********
Fax: ************
BBB Case No: 20064551
Our File: 86586892
Thank you for bringing this forward from ************************** According to our records, case ******** is with a case manager. I am showing that the case manager has a task set to reach out to the customer on June 30, 2023, during business hours of the customers time zone.
The ***************************** looks over the records of the vehicle to determine if the vehicle can be repurchased. That department uses a different program, so I am not able to see the notes. The customer can also review the state guidelines for the buyback of the vehicle.
There is also one open recall that the dealership can complete.
Stellantis will honor the warranty, extended warranties and recalls for all repairs that are covered under the warranty, extended warranty and recalls.
Thank you
*****************;
Stellantis Customer Care.
Customer Answer
Date: 07/13/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:
The member of the customer retention team contacted me well after it was said they would. Initial contact was finally made on July 7th 2023. On that day, I spoke with ******** - the case manager assigned to my case. I voiced my concerns about this ongoing issue with my vehicle and she said she would follow up with the dealership to schedule service and call me back with an update on Tuesday, July 11th. I have not heard from ******** at all. I have called her multiple times and sent emails & have not received any updates. I have been awaiting service on my vehicle for 3 weeks now and cant seem to get anyone to answer my phone call from the customer retention department.
At this point, a buyback needs to be approved for my vehicle. This issue has been ongoing for 16 months now with no end in sight at this point.

Regards,

*************************
Business Response
Date: 08/25/2023
Tell Better Business Bureau of ******* & ****************
*********************************************** 100
**********, ** 48076-4163
BBB case N0:20064551
Our File: 87128187

Thank you for forwarding the complaint from *************************. According to our records case ******** was closed on August 9, 2023 as the customer declined an offer from the case manager.
Stellantis will continue to honor any future repairs necessary per terms of ****************** warranty.

Best Regards,
***
Stellantis Customer Care

us why here...
Customer Answer
Date: 08/29/2023
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

I would like it to remain on record that I attempted to work with this company. Unfortunately, the company refused responsibility for producing a faulty vehicle. Therefore, I worked with the dealership to buy my way out of the faulty vehicle into a new one. This company offered a very insulting offer - only $2,000 payment. I asked for assistance in starting fresh with a new loan & was only offered $2,000. I declined and moved forward purchasing a new vehicle. It ended up costing me $5,000 to avoid negative equity with my new loan. Your company should be aware of the new loan; as I financed with you. It is wouldnt have been for the dealership assisting me like they did, I wouldnt have purchased a new vehicle from this irresponsible manufacturer. Their customer service is an absolute joke. They refuse to stand my their products when they are faulty.

Regards,

*************************
Initial Complaint
Date:05/11/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a 2021 Jeep *************** from Wallys Dodge Jeep Ram (**** NY-30, *********, ** *****) on December 19th 2022. During the test drive, myself and my salesman *************** heard what sounded like a humming noise coming from the vehicle. He has the service manager check out the issue, which was determined to be an axle. ***** said it would be no issue for the service center to fix the issue, he wrote it into our agreement. On December 26th, I spent the day at the dealership while they tried to repair the issue. I was there 5+ hours, & then I was told the issue was still present and they are ordering more parts to be installed the next Monday January 2nd. I spent another day at the dealership, and the issue was still present after the repairs were attempted. I was told that they were ordering more parts and would give me a call when they arrived. I never received a call, so I reached back out to the service center a few weeks later requesting an update. They asked me to come in on Feb 14th to drop off my car and get a loaner. It is now May 11th and I still do not have possession of my own vehicle. Over a few weeks, there had many repairs done that did not fix the issue. On March 20th Wallys suggested I contact Chrysler directly to attempt to do a buy-back, or have my monthly payments paid for by Chrysler until the issue is resolved. I contacted them & have an open case #********, my case manager is *********After going back and forth multiple times with the dealer and Chrysler, I still do not have my vehicle, a resolution, and have not received a call back from my case manager since we initiated the buyback process on May 1st. I have left voicemails which are ignored. When I asked to speak with leadership at Chrysler, I was denied. I am in serious need of a resolution from Chrysler. This has been a nightmare. I would like to be able to utilize the car I pay $500 a month for. I was sold a Lemon, Attorney General is the next I contact, this is not legal.
Business Response
Date: 05/15/2023
Thank you for forwarding the complaint from ***********************. According to our records, case ******** is being handled by a case manager. The case manager has contacted the dealership on different days and was advised there are no updates available. The case manager has set a call back to the customer for *** *******.
I recommend that the customer work with the case manager and dealer, so the issue is resolved. If the customer is looking for a buyback, then the customer would need to tell the case manager that is what was decided.
Stellantis will honor the warranty, extended warranties, Mopar Vehicle protection plans and recalls for all repairs that are covered under the warranty, extended warranty and recalls.
Thank you
************
Stellantis Customer Care

Customer Answer
Date: 05/16/2023
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

[I do not agree with this response, due to my case manager lying to me about the timeframe in which I would hear back from her. On 5/1/23, ******** stated she would call me back in 48 hoursthat was OVER TWO WEEKS AGO. I am begging for someone from Chrysler to actually RESOLVE THIS ISSUE!!!! ]

Regards,

***********************
Business Response
Date: 06/30/2023
Better Business Bureau of ******* & ****************
*********************************************** 100
**********, ** **********
Fax: ************
BBB Case No: ********
Our File: 86586130
Thank you for bringing this forward from ************************ According to our records, case ********is with a case manager named ******* that is working the case now. The case manager has a call back scheduled to the customer for June 30, 2023, during business hours which I show to be in the Eastern time zone.
Recommendations is still to work with the case manager and the dealership to have the issues resolved. If the customer is looking for a buyback that will need to be advised to the case manager.
Stellantis will honor the warranty, extended warranties and recalls for all repairs that are covered under the warranty, extended warranty and recalls.
Thank you
*****************;
Stellantis Customer Care.
Customer Answer
Date: 07/10/2023
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

[You must provide details of why you are not satisfied with this resolution. Please type details here:
I would like to go through with the buyback. ******* stated that was the next step, yet no one has been in contact since 6/30. Please advise

Regards,

***********************
Business Response
Date: 08/25/2023
Better Business Bureau of ******* & Eastern ********
***************************************************************************************-4163
BBB case N0:20047635
Our File: 87125861

Thank you for forwarding the complaint from ***********************. According to our records case ******** is being handled by a case manager. The case manager has contacted the dealership on August 24, 2023 and was advised there are no updates available.
I recommend that the customer work with the case manager and dealer, so the issue is resolved. If the customer is looking for a buyback, then the customer would need to tell the case manager that is what was decided.
Stellantis will continue to honor any future repairs necessary per terms of ****************** warranty.

Best Regards,
***
Stellantis Customer Care
Initial Complaint
Date:05/11/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Stellantis has failed to remediate a water pump issue post initial warranty expiration with my vehicle. The issue persisted throughout initial warranty period coverage. My vehicle is currently at one of their affiliate dealerships in Lafayette, IN. This is the third time it has been in for a leaking water pump issue within the last 12 months. The dealer continues to replace water pumps only for the issue to return. To date, three pumps have been in my vehicle. With a potential fourth water pump to be "root cause" again following the current appointment. Dealership advisor has stated they have been having issues with leaking water pumps. Stellantis continues to provide its dealers with potentially defective pumps in which most of their customers are placed with the financial burden of the repair post-warranty coverage period. I would ask the BBB to initiate a full refund of purchase price, plus interest, finance charges, tax, title, and any and all subsequent financial liability of the subject vehicle.
Business Response
Date: 05/15/2023
Thank you for forwarding the complaint from ***********************************. According to our records, with the customers information that was provided to the BBB the customers vehicle cannot be found. The agent will require the *** number to review the issues with the water pump leaking.
Stellantis will honor the warranty, extended warranties, Mopar Vehicle protection plans and recalls for all repairs that are covered under the warranty, extended warranty and recalls.
Thank you
*****
Stellantis Customer Care

Customer Answer
Date: 05/18/2023
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

VIN: *****************
NO OFFER WAS MADE TO ACCEPT.

Regards,

***********************************
Business Response
Date: 07/03/2023
Better Business Bureau of ******* & ****************
*********************************************** 100
**********, ** **********
Fax: ************
BBB Case No: 20046496
Our File: 86605457
Thank you for bringing this forward from ************************************ According to our records, I have tried to contact the customer to get more information on what the customer is seeking but I have not been able to contact the customer at ************. The customer will need to call ********************** ************* at *************) to let ********************** know what he is looking for along with updating the customer information.
I also show that the customer went to a dealer on May 22, 2023, but declined the diagnosis. The vehicle would also need to be diagnosed first before the customer calls **********************.

Stellantis will honor the warranty, extended warranties and recalls for all repairs that are covered under the warranty, extended warranty and recalls.
Thank you
*****************;
Stellantis *************.
Customer Answer
Date: 07/10/2023
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

I have not received a call from Stellantis. Need they be reminded this is the second case I have filed for the same issue with the vehicle. The vehicle is now on its third water pump and will now need another as it continues to leak. Additionally, the refused diagnosis referred to is in relation to an unrelated emissions code. A diagnosis the dealer was wanting to charge $180.00/hr to tell me what I already knew. Again, the emissions are UNRELATED to the persistent subpar materials Stellantis is using to "remedy" failed water pumps on the vehicle. Similar to my initial complaint, I want Stellantis to perform a buyback of the vehicle!

Regards,

***********************************
Business Response
Date: 08/30/2023
Better Business Bureau of ******* & Eastern ********
***************************************************************************************-4163
BBB case N0:20046496
Our File: 87172103

Thank you for forwarding the complaint from ***********************************. According to our records, with the customers information that was provided to the BBB the customers vehicle cannot be found. The agent will require the *** number to review the issues with the water pump leaking.
Stellantis will honor the warranty, extended warranties, Mopar Vehicle protection plans and recalls for all repairs that are covered under the warranty, extended warranty and recalls.
Stellantis will continue to honor any future repairs necessary per terms of ****************** warranty.

Best Regards,
***
Stellantis Customer Care
Initial Complaint
Date:05/11/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have a 2018 Jeep Wrangler JL Sahara with ****** miles on the odometer. My powertrain warranty is going to expire come 5/24/2023. On 3/3/2023 I had my vehicle at the Dodge Jeep ***************** ** dealership to be fixed for a misfire issue I was having. I opened a case with Stellantis and the Jeep had to have a cam shaft, rockers and lifters replaced (all covered under warranty). That transaction took 2 weeks (received the vehicle back on 3/21/2023).On 4/3/2023 I dropped my vehicle off again due to the engine running lean. My Jeep is still at the dealership and JeepCares/Stellantis hasn't been able to resolve the issue with my Jeep. I was assigned a case manager that hasn't given me an update in over a week and my Jeep has now been in the shop for a total of 38 days straight. No loaner vehicle has been provided throughout this entire process (first visit or this current visit). I have been without my vehicle for a total of 52 days this year and I am at a loss at what to do. There is zero help coming from JeepCares/Stellantis and I need to have a resolution to this.With the number of issues I have had with my engine and it running, they have also offered nothing in return as far as an extended powertrain warranty on the vehicle. In addition, I am looking for compensation for the time I have been without my vehicle.
Business Response
Date: 06/05/2023
Better Business Bureau of ******* & Eastern ********
******************************************************************************************************
Fax: ************
BBB Case No: 20046147
Our File: 86340574
Thank you for forwarding the complaint from *******************************. According to our records, case ******** was handled by a case manager which shows the customer now has the vehicle back and the case manager followed up with the customer and there were no issues.
********************** will honor the warranty, extended warranties, Mopar Vehicle protection plans and recalls for all repairs that are covered under the warranty, extended warranty and recalls.
Thank you
************
Stellantis **************

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