We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Health Products

Shoulder Reliever

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Health Products.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/03/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Item was ordered on September 18, 2023. Item is supposed to be used for shoulder therapy and has a cable with an a heavy plastic ball at the end. While using it in my living room in front of the television as I normally do the cable broke sending the ball flying in the air and luckily not damaging anything in the house. As per the website I sent an email regarding my situation and never got a response. I then paid for packaging and shipping to send the product back to the company to either have this expensive item repaired or replaced, and after two months have not received any communication from the company and have not received my item back, repaired not replaced nor in the same condition.

    Business Response

    Date: 02/28/2025

    We received the customers product sent back to us over 1 year after purchase, this is not an issue as we offer a lifetime warranty on the parts.  Since the full system was returned a full replacement was sent out on Feb 11 and tracking shows delivery on Feb 15.  In an additional sign of good faith, his original order was refunded back to the original form of payment.  I am not sure what additional steps we can take to accomidate this customer.  Thank you.  

    Customer Answer

    Date: 03/03/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** ********

  • Initial Complaint

    Date:12/10/2024

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered the shoulder reliever a week ago and never received an order confirmation or any receipt from the seller. My credit card was charged. I have reached out multiple times with no response. I understand there can be delays but the lack of updates or communication is extremely frustrating. I dont mind waiting if I am informed.

    Customer Answer

    Date: 12/10/2024

     

     

     

     

    Good morning, *****,
    I am very sorry for the delay in responding to this email and your email
    from Sunday.  I try to answer all emails in 24 hours but clearly fell
    behind.   I sent out an email Saturday afternoon letting our customers know
    we are behind schedule on shipping, it may have ended up in your spam
    folder, sorry. 
    I see your order in the production queue, it will be processed and shipped
    from our factory in ******** this morning.  Watch your email for the
    tracking information.
    Thank you for your order,
    Rob

     

    Business finally responded.  BBB complaint can be closed.

  • Initial Complaint

    Date:05/07/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a product online on april 15th. order number #*****. they provided a tracking number that it shipped and was delivered but I never received it. From the tracking number it appears **** couldn't locate the address and sent the package back to the sender. I've emailed them 3 times over the last month with no response. there is no phone to call. you can see from the attachment the package was delivered back to the sender.

    Customer Answer

    Date: 05/07/2024

    The issue has been resolved. The business has contacted me.

Shoulder Reliever is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.