Complaints

This profile includes complaints for Edwards Plumbing & Heating, INC.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Edwards Plumbing & Heating, INC. has 5 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Edwards Plumbing & Heating, INC.

  21919 Telegraph Rd Brownstown Twp, MI 48183-1335

• 

  Edwards Plumbing & Heating, INC.

  4200 Telegraph Rd Bloomfield, MI 48302-2038

• 

  Edwards Plumbing & Heating, INC.

  433 E 5th St Monroe, MI 48161-2078

• 

  Edwards Plumbing & Heating, INC.

  21273 Indian St Southfield, MI 48033-3516

• 

  Edwards Plumbing & Heating, INC.

  25003 Michigan Ave Dearborn, MI 48124-1746

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/07/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction: 8-4-23.A plumber came to my house August 4-5, 2022. And fixed a water leak in my bathroom. He also hooked up my plumbing in my kitchen and bathroom. My bill came to $4,747.84, I paid with a check in full. I have called and emailed the office asking for my receipt. I still have not received it. I explained that I need this receipt for my insurance company to reimburse me for their services that they provided. I think that the reason that I have not received my receipt, is because that I was overcharged and taken advantage of.

  Business Response

  Date: 09/21/2023

  ***************************** case number 17932265

   

  ***************************** we not overcharged or taken advantage of. The invoice was emailed to her on 8/31/2022 see notes below. The last phone call we received was at 10:04 am on 8/31/2022 the same day we sent the invoice. Yet this complaint was filed on September 7the 2022. See data from our system showing when it was email and ********** calls into our office. Unfortunately due to BBB having the incorrect information since we moved our office from our previous location we never saw this complaint until now. No fault of the BBB but had we seen this it would have been handled when the complaint was filed. That being said I will contact the client to find out what happened here. Had she called us instead of filing a complaint we would have assisted her. Our system tells us if an email is opened or does not make it to the client. Its seems the emailed invoice was delivered but never opened. It might of went into the clients spam folder

   

  See below unopened email. It was originally sent 8/5/2022 but bounced then resent and that delivery was successful.

  • ******************;emailed invoice to ******************************:

  Status: Sent

  8/31/2022 10:06 AM

  • 

  *************;emailed invoice to ******************************:

  Status: Bounced

  8/5/2022 1:20 AM

  Now see below the phone calls into our office. It is evident that we sent the invoice as requested. Client never opened the email and then resorted to file a complaint with the bbb instead of contacting us as her last call to our office was 8/31/2022 and this was filed 9/7/2022. We sent the invoice the exact same time she called. See above email sent date and time stamped. She called at 10:04 lasting almost two minutes and the invoice was emailed the same day at 10:06

   

  Calls
  Date	Time	Agent	Duration	Status	Direction
  8/31/2022	10:04 AM	Amyme	1m 36s	Completed	Inbound
  8/5/2022	7:54 PM	johnnytj	1m 16s	Completed	Inbound
  8/5/2022	1:19 AM	bew	1m 35s	Completed	Inbound
  8/5/2022	1:18 AM	nun	0m 44s	Completed	Inbound
  8/4/2022	9:06 PM		1m 57s	Completed	Inbound