We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Accountant

Cents Savvy LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/06/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Transactions Date 2/27/2025 This place is suppose to be a credit repair company. Company has all my personal information. **************** is poor and non informative, lack any ethical standards. ***** Saculinggan, was my representative, non call back nor responses to messages.

    Business Response

    Date: 03/06/2025

    We take all complaints seriously and below is the response to this complaint. This client enrolled in our program on February 27, less than a week ago. Upon enrolling, the next step is on boarding, which all clients go through and the main thing is to provide our firm with the credentials to their credit monitoring. The client provided us incorrect information which then led to us being locked out of the credit monitoring program. This happens typically and is an easy fix. When we reached out to the client regarding this information and to receive correct login details, the client seemed frustrated with this development in the on boarding process. The client also mentions that she did not get quick responses from our team or no communication at all. We have The logs of our communication history with this client and the messages that she sent today were responded to today.  While trying to explain to the client this issue is a common one and we just needed correct updated login information, the client did not want to move forward with this process and demanded to speak with the CEO at that very moment as well as a refund. The refund has been processed by our firm, but we were not able to connect at that moment with the ** and the client was Referred to sending an email to connect with the CEO. Instead, a Better Business Bureau complaint was made and here we are. 

    It is an unfortunate situation that this very fixable issue was not done this afternoon.  This client took alternative measures and at this point we are now just responding to the complaint noting that we as a firm were responded to the clients questions and try to remedy the situation, but the client refused the resolution options. We take these complaints very seriously, and our goal is always to be the top resource to our clients and advocate for them. It is unfortunate we could not and did not have the opportunity to advocate for this client as she was only in the program less than a week and didnt even get to begin the program Over a very common yet fixable issue.  Please let me know if you need any of the support, noting our conversations with the client as well as the message history. Finally, we erase and alall former clients as we know that client data is sensitive and we do not hold onto any confidential information of former clients.

Cents Savvy LLC is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.