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Business Profile

Remodeling

Alpha Exterior & Remodel LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/21/2024

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We hired ********* to do some small improvements on our home. After using high pressured sales pitches and scare tactics regarding the condition of our siding and roof, our small project became a $100k+ nightmare.After two days of removing our entire roof, leaving the boards completely expose without ANY protection, his crew laid paper down on the third day. He and I discussed th rain storm we were getting on days 4 and 5.During the rain storm I noticed severe water damage thruought the entire first floor of our home. I contacted ********* and the police, as we discovered ********* nor his company are licensed to do construction work in ********. Instead of providing a duty to care, he grabbed his equipment and left.We have video footage of him bragging about selling us on needing new siding and a new roof. We also have his girlfriend, *****************************, on video saying "prove we were here" as they were grabbing their equipment.We paid ********* $25,250 in checks that were directly made out to him, per his request. Total in damages and loss not covered by our insurance is $54,526.81. The Michigan Attorney Generals criminal division and ********************* are currently investigating him for fraud, negligence, larceny by conversion, and operating without a license.We have also retained legal counsel and will be filing a civil suit within the week.

Alpha Exterior & Remodel LLC is NOT a BBB Accredited Business.

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